E-commerce leader Lightspeed, listed on the NYSE and TSX (Toronto Stock Exchange), has selected Fight or Flight to handle their US public relations. The Montreal-based company, boasting a 33% revenue increase to $730.5 million in 2023, is seeking to strengthen its US presence.This win adds to Fight or Flight's successful first quarter, securing three other clients:  Arkestro: A predictive procurement platform, Fight or Flight will manage their global messaging and integrated communications for North America, including creative campaigns, executive profiling, social media, and proactive press relations.  Atera: An AI-powered IT management platform, Fight or Flight will handle their creative campaigns and execution.  Deep Genomics: Fight or Flight will support this company with global message development and building their communications function."We deliver on the creative promises we make to clients," said Tim Fry, Chair of Fight or Flight North America. "With B2B brands increasingly using creativity to reach their audience, our expertise can make that happen. We're excited to bring our creative approach to these integrated North American campaigns."

The rapid transition to digital has brought about immense transformation in every sphere of the industry. Public Relations has seen significant transformations as new opportunities emerge in this digital era. No longer is PR seen as mere media relations, as it is increasingly integrated with the marketing and advertising functions to give a whole new dimension to the brand communication space.According to Statista reports from December 2023, around 68% of surveyed public relations professionals worldwide identified artificial intelligence (AI) as most impactful in research and list building. Of these professionals, 68% found AI useful for research list building, 47% for monitoring and measuring, and 36% for strategy and planning.The report also indicates that nearly two-thirds (64%) of PR professionals globally are using generative AI solutions like ChatGPT or DALL-E in their work, a significant increase from the 33% reported earlier in April of the same year. Moreover, the percentage of PR professionals not planning to explore AI tools decreased from 15% to 5%.Girish Balachandran, Founder, ON PURPOSE, emphasized the importance of crafting authentic narratives that resonate across platforms while maintaining transparency and agility. He highlighted the use of multimedia content and building strong relationships with stakeholders to amplify PR efforts.On the other hand, Shibani Kumar, Founder, Properganda, stressed on the need for digital literacy among PR professionals and integrating tech tools like social media monitoring platforms and analytics software for targeted communication strategies.Speaking about effective techniques for managing and leveraging data analytics in PR campaigns, Shibani Kumar mentioned the invaluable insights data analytics offer in refining strategies and predicting trends. Meanwhile, Girish Balachandran emphasized on leveraging data-driven insights and emerging technologies like generative AI to streamline processes and foster authentic connections with audiences.Managing & leveraging data analytics to enhance PR campaignsSpeaking about the key techniques, Shibani Kumar shared, “Data analytics has become invaluable in modern PR operations, offering insights that can significantly enhance campaign effectiveness. By leveraging data analytics, we can precisely target desired audience segments, measure the impact of campaigns in real-time, and iteratively refine strategies for optimal results. From tracking media mentions to monitoring social media engagement metrics, the power of data analytics enables us to make data-driven decisions that drive tangible outcomes. Predictive analytics can anticipate trends, identify potential crises, and tailor PR strategies accordingly, inspiring proactive and strategic decision-making.”Balachandran felt that the evolution of public relations in the digital era has been nothing short of transformative. “We, as PR professionals, today navigate a complex web of social media, online forums, and digital outlets to effectively communicate key messaging. It’s no longer just about issuing press releases, but about creating content that is engaging, sparks conversations and drives action.Embracing data-driven insights to inform PR strategies will continue to remain key while we leverage emerging technologies like generative AI and automation to streamline processes, and foster authentic connections with audiences through personalised communication.”Building strong relationshipsSpeaking on some effective ways in which PR professionals can engage with consumers, influencers and media, Balachandran said, “The first and most crucial step is to identify and understand the unique preferences and behaviours of each stakeholder group, whether it is consumers, influencers, or the media. From there, we tailor messaging and communication channels to effectively reach and resonate with each audience group.”He further said, “It is important to build authentic relationships based on trust and transparency in order to foster credibility and loyalty. Actively listening to stakeholder feedback and engaging in meaningful conversations is one of the best ways to cultivate strong relationships to drive long-term success.”According to Shibani Kumar, PR professionals can achieve this by tailoring messages to resonate with different audience segments based on their interests, preferences, and communication channels. “But above all, maintaining transparency and authenticity in communications, including admitting mistakes, addressing concerns openly, and providing accurate information, is the key to building trust with stakeholders,” she added.The rapid transition to digital has brought about immense transformation in every sphere of the industry. Public Relations has seen significant transformations as new opportunities emerge in this digital era. No longer is PR seen as mere media relations, as it is increasingly integrated with the marketing and advertising functions to give a whole new dimension to the brand communication space.According to Statista reports from December 2023, around 68% of surveyed public relations professionals worldwide identified artificial intelligence (AI) as most impactful in research and list building. Of these professionals, 68% found AI useful for research list building, 47% for monitoring and measuring, and 36% for strategy and planning.The report also indicates that nearly two-thirds (64%) of PR professionals globally are using generative AI solutions like ChatGPT or DALL-E in their work, a significant increase from the 33% reported earlier in April of the same year. Moreover, the percentage of PR professionals not planning to explore AI tools decreased from 15% to 5%.Girish Balachandran, Founder, ON PURPOSE, emphasized the importance of crafting authentic narratives that resonate across platforms while maintaining transparency and agility. He highlighted the use of multimedia content and building strong relationships with stakeholders to amplify PR efforts.On the other hand, Shibani Kumar, Founder, Properganda, stressed on the need for digital literacy among PR professionals and integrating tech tools like social media monitoring platforms and analytics software for targeted communication strategies.Speaking about effective techniques for managing and leveraging data analytics in PR campaigns, Shibani Kumar mentioned the invaluable insights data analytics offer in refining strategies and predicting trends. Meanwhile, Girish Balachandran emphasized on leveraging data-driven insights and emerging technologies like generative AI to streamline processes and foster authentic connections with audiences.Managing & leveraging data analytics to enhance PR campaignsSpeaking about the key techniques, Shibani Kumar shared, “Data analytics has become invaluable in modern PR operations, offering insights that can significantly enhance campaign effectiveness. By leveraging data analytics, we can precisely target desired audience segments, measure the impact of campaigns in real-time, and iteratively refine strategies for optimal results. From tracking media mentions to monitoring social media engagement metrics, the power of data analytics enables us to make data-driven decisions that drive tangible outcomes. Predictive analytics can anticipate trends, identify potential crises, and tailor PR strategies accordingly, inspiring proactive and strategic decision-making.”Balachandran felt that the evolution of public relations in the digital era has been nothing short of transformative. “We, as PR professionals, today navigate a complex web of social media, online forums, and digital outlets to effectively communicate key messaging. It’s no longer just about issuing press releases, but about creating content that is engaging, sparks conversations and drives action.Embracing data-driven insights to inform PR strategies will continue to remain key while we leverage emerging technologies like generative AI and automation to streamline processes, and foster authentic connections with audiences through personalised communication.”Building strong relationshipsSpeaking on some effective ways in which PR professionals can engage with consumers, influencers and media, Balachandran said, “The first and most crucial step is to identify and understand the unique preferences and behaviours of each stakeholder group, whether it is consumers, influencers, or the media. From there, we tailor messaging and communication channels to effectively reach and resonate with each audience group.”He further said, “It is important to build authentic relationships based on trust and transparency in order to foster credibility and loyalty. Actively listening to stakeholder feedback and engaging in meaningful conversations is one of the best ways to cultivate strong relationships to drive long-term success.”According to Shibani Kumar, PR professionals can achieve this by tailoring messages to resonate with different audience segments based on their interests, preferences, and communication channels. “But above all, maintaining transparency and authenticity in communications, including admitting mistakes, addressing concerns openly, and providing accurate information, is the key to building trust with stakeholders,” she added.Challenges and complexities of the digital landscapeAddressing the difficulties faced by PR practitioners, Shibani Kumar said, “Some of the major challenges now are managing the vast amount of information available online, including monitoring multiple channels, analysing data, staying updated on trends and conversations, and handling online reputation crises and social media backlash when audiences are more aware than ever while maintaining brand integrity and credibility and demonstrating the ROI of PR efforts in the digital realm, including tracking and attributing outcomes such as brand awareness, engagement, and conversion.”She added, “We can proactively invest in robust analytics tools to track and analyse digital data, derive actionable insights, and accurately measure PR campaign effectiveness.”For Balachandran, it is imperative to stay vigilant and monitor online conversations, pre-emptively address potential issues before they escalate, and be transparent and responsive as much as possible in all communications. Investing in continuous learning and development, and staying alert on emerging trends and technologies is essential for staying ahead of the curve in today’s rapidly evolving digital landscape.

Elev8 Venture Partners, India's first pro-rata fund venture capital firm, has chosen The Media Manifest as its strategic communication partner. The Media Manifest will handle Elev8's PR, with the aim of amplifying Elev8's brand presence and industry position in the startup investment landscape.Elev8 Venture Partners is a Bengaluru-based venture capital firm that focuses on investing in growth-stage, technology-driven companies. Backed by KB Investment, South Korea's largest financial conglomerate, and Venture Catalysts (VCats), Elev8 has a $200 million fund that allows investors to maintain their ownership stake in subsequent funding rounds. The firm invests in 12-14 tech-enabled, sector-agnostic startups in Series B and C funding rounds, with investments ranging between $10-15 million.Kinjal Shah, Co-founder, The Media Manifest, said: “As India's startup and venture capital landscape is rapidly evolving, it has become important for VC firms to stand out not only in terms of their investment vision but also in how they communicate and connect with their target audience. Through strategic PR initiatives, we aim to position Elev8 as a groundbreaker in the venture capital space, enabling them to reach their relevant audience and amplify their impact."The Media Manifest is a Public Relations and Digital Media agency, founded by Kinjal Shah and Nupur Maheshwari in September, 2021. Having a focused approach in the new age space, TMM offers tailored public relations and digital solutions in the rapidly shifting ecosystem by driving the brand narrative to achieve maximum impact. Their expertise lies in strategic analysis, collaborations, and creative outlook from the brand’s perspective.Headquartered in Mumbai, the agency provides solutions like Reputation Management, Crisis Communication, Strategic Consultation, and Influencer Marketing. The practices are centred around Fintech, BFSI, wealth management, personal finance, technology, startups and venture capital amongst others.

Authored by Bhaskar Majumdar, Head - Marketing Communication, Digital and CSR, Egis South Asia and originator of CommsAdda.In recent developments that have sent ripples across the public relations industry in Asia, prominent PR agencies like Ketchum Sampark have initiated significant layoffs and are winding down operations in pivotal markets such as India and China. This strategic retraction by global giants has not only impacted the employees but also disrupted the service continuum for numerous clients. Let’s look into why these firms, despite their global prowess, are struggling in these fast-growing markets and the broader implications for all stakeholders involved.Ketchum, a titan in the PR industry, has faced daunting challenges in maintaining its operational footprint in China and India. These markets are characterized by their unique cultural, economic, and media landscapes, which often require localized knowledge and a nuanced approach to business practices and client relations. Ketchum's decision to acquire local firms like Sampark in India and form alliances like Newscan in China initially seemed to pave the way for deeper market integration. However, navigating the complex business environment in these countries demands more than just a presence; it requires a holistic understanding of local consumer behaviour, media relations, and regulatory frameworks.Recent news stories highlight that Ketchum is laying off most of its workforce in China and India, incorporating the remaining staff and clients into its sibling agency FleishmanHillard. This move suggests a consolidation strategy aiming to cut losses and streamline operations. Despite this drastic measure, Mike Doyle, Ketchum's global CEO, assured that the brand would continue serving the markets through the Omnicom network, indicating a shift in strategy rather than a complete exit.However, such consolidations are often seen as a last resort when profitability is under severe pressure. Factors contributing to these pressures include Understanding the Indian market is essential for effective public relations due to its diversity in languages, cultures, burgeoning startup ecosystem, and numerous other factors influencing business viability. Acquiring insights into 'Bharat', representing the heartland of India, is particularly crucial for navigating this dynamic landscape. Another key factor is fierce competition from homegrown agencies who possess inherent advantages in understanding domestic markets and client needs, as well as challenges in adapting global strategies to local contexts effectively. Additionally, the rapid evolution of digital media landscapes and public relations tools may have outpaced the traditional operational models of these international firms.Foreign consultancies often face higher operational costs due to their global standards and practices, which may not always align with local pricing dynamics. The pressure to deliver results comparable to their performance in Western markets can lead to misaligned business strategies that fail to resonate locally. Moreover, the entry strategy through acquisitions can sometimes backfire if the integration processes dilute the local firm’s strengths instead of building upon them.The contraction of firms like Ketchum in India and China profoundly impacts various stakeholders, leaving a significant void across multiple dimensions of the PR industry. First and foremost, the layoffs engender immediate job losses, casting a shadow of uncertainty over the future career paths of numerous affected employees. While the transition of remaining personnel to FleishmanHillard might offer some semblance of continuity, the integration process is often riddled with challenges. These can range from issues of cultural fit within the new organization to substantial adjustments in roles and responsibilities, potentially complicating what might already be a stressful period for these individuals.For clients of agencies like Ketchum, the impact is similarly disruptive. These businesses have depended on the established expertise and global reach of their PR agencies to guide their communications strategies and safeguard their corporate reputations. With the operational fold into FleishmanHillard, these clients could face interruptions that may affect the continuity of ongoing campaigns, disturb the established dynamics between client and agency, and misalign strategic objectives that were previously in place.The local PR industry faces its own set of challenges and opportunities from these international pullbacks. On one hand, the retreat of a global player like Ketchum could reduce competition, potentially freeing up market space for domestic firms. On the other hand, this contraction also reduces the diversity of professional PR services and global perspectives within the market. International firms often bring different approaches and a broader worldview that can spur innovation and elevate standards within the local industry.The market perception influenced by such high-profile exits cannot be underestimated. When international firms scale back their operations or exit markets like India and China entirely, it sends a potent message regarding the viability and attractiveness of these markets. Such moves might be interpreted as these regions being too challenging to navigate or not sufficiently profitable, potentially deterring future foreign investments in these sectors. This could have long-term implications for the economic landscape, affecting not just the PR sector but broader business activities in these vibrant markets.The retrenchment of Ketchum and similar entities calls for a reassessment of how global PR firms operate in culturally and economically diverse markets like India and China. Success in these markets requires firms to not only adapt their strategies but also deeply immerse themselves in understanding local nuances. For the PR industry in Asia, this could be a moment of introspection and perhaps an opportunity for local firms to rise and fill the gaps, leveraging their inherent market insights and cultural compatibilities.DISCLAIMER: The views expressed are solely of the author and Adgully.com does not necessarily subscribe to it.

WE Communications has emerged victorious in a competitive pitch, securing the PR and digital communications brief for Schoen Clinic UK Group.Schoen Clinic UK Group, a leader in specialized private mental health and eating disorder treatment, is part of the Schoen Clinic Group, the largest family-owned hospital company in Germany. WE will leverage their expertise to promote Schoen Clinic UK Group's multidisciplinary approach and proven success in supporting both adult and pediatric patients."We are excited to partner with WE Communications, an agency that understands our business and shares our ethos, as we continue to grow our footprint in the mental healthcare space in the UK. WE’s strong healthcare sector knowledge and integrated digital capabilities made them an obvious choice to partner with for our exciting next chapter,” said Laura Penn, Marketing Director at Schoen Clinic UK Group. WE will focus on content development, media engagement, and digital marketing to achieve Schoen Clinic UK Group's objectives. Niamh Griffin, Director of Health at WE Communications, will lead the account.“Schoen Clinic UK Group joins a growing list of WE healthcare clients driving positive outcomes and impact for people in the UK. The team is excited to join Schoen Clinic UK Group as they seek to improve people’s lives and help them access their specialised treatments across the country,” said Ben Fisher, Head of Health at WE Communications. This win adds Schoen Clinic UK Group to WE's impressive global health portfolio, which already boasts 12 of the world's top 25 bio and pharma companies.

Ketchum Sampark is undergoing a strategic transition, with layoffs affecting staff in India and China. The remaining personnel and clients will be integrated into FleishmanHillard. Approximately 40 staff members in India and China are expected to be impacted by these changes.India MD, Rohan Srinivasan, will oversee the transition process for a period. Despite the restructure, sources suggest that the Ketchum Sampark brand may persist even after the transition to FleishmanHillard.Mike Doyle, Ketchum's president and CEO, explained the move as part of the company's growth and innovation strategy. He emphasized the importance of leveraging the Omnicom network and infrastructure to continue providing clients with exceptional service and global connectivity.Established in 1994, Ketchum Sampark initially specialized in financial services before being acquired by Omnicom's Ketchum in 2011. Founders Bela and NS Rajan retired from the company in 2021.This restructuring comes amid a period of growth for the Indian PR industry, although challenges such as flat retainers and talent shortages persist. Despite these obstacles, the industry has continued to show resilience, with double-digit growth reported in recent years.The transition underscores a collaborative effort between Ketchum Sampark and FleishmanHillard to provide clients with enhanced services and expertise in India's evolving PR landscape.

We are in a new era of Public Relations. In the last few years, the importance of reputation management has taken a sea change. More brands and clients, especially from the leadership teams, are viewing Public Relations from a close range. The industry has undergone a radical change with the advent of social media, which has to a large extent changed the approach to Public Relations. We have a relatively new and young audience that we need to face in the coming years so there are bigger challenges for brands and PR practitioners, who have to be more agile and proactive in their thinking to draw up business solutions for clients.In our exclusive column – PR Conversation – Adgully interacts with leading business leaders and obtains their exclusive views and insights on the various trends in the PR and communications industry.In conversation with Adgully, Shalini Singh, Group Head-Brand and Communications, RPG Group, speaks in length about her role at RPG Group, the #ChangetheStory sustainability project, RPG Group’s approach to sustainability communication, and much more.How has your journey been like so far? How did you transition into the role of Group Head - Brand & Communications at RPG Group?My professional journey began with a world class company, Arvind Mills, which was a global organization, ahead of its time. I learned a lot by setting up the communications function for this dynamic company and also worked on interesting brand launches and campaigns. In the dynamic era of the Y2K, I had the privilege of working with renowned companies like Kale Consultants and Bharti Tele-Ventures. These enriching experiences laid the foundation for my career in corporate communication.I have spent over 6 years of my career heading Corporate Communications, CSR & Sustainability at Tata Power, spearheading sustainability initiatives. Sustainability has always been my passion. Club Enerji & Act for Mahseer are a few of the properties we initiated at Tata Power, which have grown humongous now.My next stint was at Lafarge Holcim, where I took on the role of Head of Corporate Communications and Sustainability, for its two Indian entities- Ambuja and ACC. This was an interesting chapter of my career, where I first facilitated the brand transition from Lafarge Holcim to Holcim in India. Later, I facilitated brand transition during the takeover of companies from Holcim to Adani. At ACC and Ambuja, our sustainability projects, like #ChangetheStory, got global recognition.Transitioning into the role of Group Head - Brand & Communications at RPG Group was a natural progression, where I leverage my expertise to drive impactful brand strategies aligned with the group’s vision and values. The Group’s brand promise is – Hello Happiness, which endorses happiness for all. Sustainability is among the Group’s key focuses.It’s been an enriching journey marked by continuous learning, growth, and contributing my bit to the plant. Experience in varied sectors like Power, Cement, IT, Telecom, Pharma, automotive and Textiles & Garments has given me a nuanced and holistic perspective that helps both professionally and personally.How do you approach integrating sustainability practices into the overall brand communication strategy for RPG Group?Sustainability is an integral part of RPG Group’s brand identity. We ensure that sustainability principles are embedded into every aspect of our communication strategy, from product messaging to corporate storytelling.RPG Group and its companies are purpose-driven entities and our focus is creating long-term impact. For instance, our most recent sustainability campaign is a mega plantation drive wherein the group has pledged to conserve, restore, and grow one million trees by 2030. So, it is more of a long-term project than short.Our approach to sustainability communication begins by aligning with the overarching vision and goals of the Group and its diverse business entities. For instance, CEAT Ltd, our flagship company, has set a target to reduce its carbon footprint by 50% by 2030, while KEC International aims to decrease greenhouse gas emissions intensity at its manufacturing plants by 20% by FY26. Similarly, Zensar Technologies, another RPG Group entity, has pledged to achieve net-zero greenhouse gas emissions by FY 2040. Through these goals, we strive to lead by example for the industry. By leveraging our brand communication channels, we aim to amplify our sustainability initiatives, raise awareness among stakeholders, and inspire collective action towards environmental conservation.Moreover, our sustainability communication strategy revolves around shared commitments to UN Sustainable Development Goals (SDGs), encompassing objectives such as circular economy practices, water management, energy efficiency, and carbon neutrality.In essence, sustainability is not just a checkbox for RPG Group; it’s a fundamental principle that guides our decision-making and shapes our brand identity.With your extensive experience across various industries, how have you seen the landscape of brand communication evolve over the years?Branding and communication industry has evolved tremendously over the past few decades. This is majorly driven by technological advancements. We have witnessed consumer behaviour changing and focus shifting. Sustainability is now mainstream. I began working 4-5 years before the Y2K; this was the time when we had newly begun embracing digital and incorporating the web in every business function. Communication was no different.Over the years, we have witnessed a significant shift towards digital platforms, enabling more targeted and personalized communication strategies. The traditional media simultaneously have also reinvented themselves, thus changing the dynamics. This industry keeps one on their toes, as agility in evolving with the times is of key importance.As digital media continues to thrive, the scope of PR and corporate communications has expanded, encompassing reputation management, stakeholder engagement, and crisis response. In this dynamic environment, integrated communication strategies that seamlessly blend traditional and digital channels have become imperative for building brand resilience and fostering meaningful connections with audiences.What are some key challenges you faced in your role, and how did you overcome them?As Chief - Corporate Communications, CSR & Sustainability, navigating the complex landscape of stakeholder expectations and balancing short-term goals with long-term sustainability objectives posed significant challenges. However, by fostering collaboration across departments, leveraging data-driven insights, and fostering a culture of transparency and accountability, we were able to overcome these challenges and drive meaningful progress. During crisis management, meticulous scenario planning and responsiveness help build trust with our stakeholders.You have also been the Chairman of the POSH Committee. What strategies did you implement to promote a safe and inclusive work environment within your organizations?As Chairman of the POSH Committee, promoting a safe and inclusive work environment was a top priority. We implemented robust policies and procedures to prevent and address instances of harassment, while also fostering a culture of respect and diversity through awareness campaigns, training programs, and employee resource groups. By prioritizing all employees’ well-being and accountability, we created a workplace where everyone feels valued and supported.In your opinion, what are the essential qualities or skills required for a successful career in integrated communications and sustainability?Deep understanding of business, strategic thinking, adaptability, and a passion for driving positive change are essential qualities for success in integrated communications and sustainability. Staying updated with the latest trends and developments, being empathetic towards diverse perspectives, and fostering collaboration across disciplines are also critical for navigating the dynamic landscape of corporate communications and sustainability.Could you share a memorable experience or achievement from your career that you are particularly proud of?There are many memorable experiences, but chief of them are being amongst Asia’s Top Sustainability Superwomen List of Honor (2019) by GRI for note worthy contributions to building the nation and putting it on a roll-journey leveraging futuristic insights and contributions in the areas of Communication, CSR and Sustainability. The second one being Holcim’s #ChangeTheStory campaign, which is indeed something I look back at and reflect upon. The initiative was special as it not only raised awareness about critical sustainability issues, but also mobilized stakeholders towards collective action. And that is an example of the power of integrated communications in driving positive change.A standout aspect of the #ChangeTheStory campaign was the introduction of bubble barrier technology, a cutting-edge innovation designed to remove plastic waste from waterways. I believe, #ChangeTheStory is remarkable in the sense that it created a tangible impact on the environment. By leveraging sustainability measures supported by advanced technology, we were able to make a lasting and measurable difference in our surroundings. It reinforces the power of collective action in driving positive change. I believe that is what won us the various awards and global recognitions.

Bloomingdale Public Relations Pte. Ltd., a leading communications firm renowned for its innovative strategies and impactful campaigns, has been appointed the PR agency in select Asia markets for Crunchyroll, the ultimate home for anime worldwide.  Based in India, Bloomingdale will be responsible for strategic planning and coordination of Crunchyroll’s regional PR efforts in India, Singapore, Indonesia, and the Philippines. The scope of work includes strategic planning, client liaison, account management, media relations, and press office management, among others. In Southeast Asia, Bloomingdale will be supported by Eastwest Public Relations for local strategic counsel in Singapore, Indonesia, and the Philippines. Based in Singapore, Eastwest PR will be responsible for landing high-impact earned media stories for Crunchyroll in all three markets and building the corporate reputation of Crunchyroll as the premiere destination for anime.  Anime continues to rise in popularity and has become a cultural force – across all demographics and audiences. According to the latest Anime Industry Report by the Association of Japanese Animators, the global anime market grew by a staggering 106.8 percent in 2022, hitting a record 2.9 trillion yen (around US$19.1 billion), driven mainly by the international market outside of Japan.  Championing the art and culture of anime, Crunchyroll boasts a passionate global community of anime fans. To provide an immersive anime experience to all fans, Crunchyroll provides anime content streaming service and several other anime-related offerings such as theatricals, e-commerce and merchandise, music, manga, events, gaming, and experiential.  The timely appointment of Bloomingdale and Eastwest PR will further drive brand awareness and accelerate user growth for the platform across the region. "We are excited to embark on this journey with Bloomingdale PR and Eastwest PR as our trusted partners in India and Southeast Asia. With their strategic counsel and expertise in media relations, we are confident in our ability to further establish Crunchyroll as the ultimate destination for anime enthusiasts in the region” added Akshat Sahu, Director of Marketing - APAC, Crunchyroll. Diana Fernandes, Founder and CEO of Bloomingdale PR, expressed her excitement about the partnership, stating, "We are honoured to be entrusted with the PR mandate for Crunchyroll across Southeast Asia. The anime community is vibrant and growing quickly across South East Asia. We are committed to leveraging our expertise and creativity to elevate Crunchyroll's brand presence and engage with fans across the region." Naveen K, Partner at Eastwest PR, commented, "Millennials like us grew up watching anime as a hobby. Today, Gen Z has embraced the category as a beloved form of mainstream entertainment. There is perhaps no better household brand than Crunchyroll when it comes to anime, and we are excited to partner with the company to deliver impactful campaigns that resonate with audiences of all demographics.” As Bloomingdale PR continues to foster strategic partnerships and drive impactful campaigns across India and Southeast Asia, the agency remains dedicated to delivering excellence and driving success for its clients.

The world of Public Relations (PR) is undergoing a rapid transformation. While the core principles of building brand reputation and managing communication remain, the job description and skillset required for success are evolving at an even faster pace.The PR Crossroads: Specialization vs. DiversificationThis dynamic landscape presents PR professionals with a crucial question: Should they specialize in a specific niche or become a multi-skilled professional adept at juggling various PR disciplines?This upcoming panel discussion, titled "The Evolving PR Professional: Niche Expertise or Multi-Skilled Mastermind?", will delve into this critical topic. Join us for a thought-provoking conversation that explores:The rewards and risks of niche specialization vs. a diversified skillset.The impact of these choices on career growth and leadership opportunities.How the PR profession's trajectory will be shaped by the dominant approach.Industry leaders share insights.The discussion will be led by Mou Chakravorty, Associate Director, Marketing, Brand & Communications at Deloitte India, and feature a distinguished panel of PR experts:Minari Shah, Director, International (APAC, EU, LATAM) – Owned Content & Channels at AmazonPriya Bendre, Assistant General Manager - Corporate Communication at Fortis HealthcareSonali Sokhal, Founder of Intelliquo PRThe event provides an ideal platform to gain valuable insights into the future of PR.Date & Time: Saturday, April 27, 2024, 12:00 PM - 1:00 PM ISTIndustry Partner: CommsAddaContent Curators: Tarunjeet Rattan, Sonali Sokhal, Pooja Trehan

The PRCA MENA Awards 2024 ceremony took place last night at Taj Hotel at business bay in Dubai, celebrating winners across 34 categories.Instinctif Partners MENA was honored with the prestigious title of Large Consultancy of the Year, underscoring their sustained impact and commitment to excellence. Current Global was crowned Small Consultancy of the Year, while Gambit Communications clinched the Medium Consultancy award, adding to the diversity and excellence within the regional PR landscape.Additionally, Atteline's Sophie Simpson was recognized as the PR Leader of the Year, acknowledging her exceptional leadership and contributions to the industry.Monika Fourneaux MPRCA, Head of EMEA at PRCA, hailed the evening as a testament to the region's outstanding communications talent. "The PRCA MENA Awards 2024 ceremony showcased the very best in regional communications," she remarked. "With a record-breaking number of entries, the competition was fierce, highlighting the PRCA MENA Awards as the gold standard in our industry. Congratulations to all the winners and finalists!"Reflecting on the event, James Hewes, attending his first PRCA MENA Awards, expressed his admiration for the talent on display. "It's inspiring to witness the calibre of talent and innovation showcased at the PRCA MENA Awards," he remarked. "As we continue to navigate a rapidly evolving communications landscape, these awards serve as a testament to the creativity and dedication driving our industry forward."

Delhi-based PR firm Integrated Centre for Consultancy Pvt. Ltd. (ICCPL) has secured the media and communication strategy management account for Crack Academy.Crack Academy, established in 2007, is an online ed-tech platform dedicated to Civil Services Examination preparation. They empower aspiring IAS officers with high-quality, affordable distance learning solutions. Crack Academy bridges critical learning gaps and offers accessible educational technology. The academy is led by Neeraj Kansal, an entrepreneur with over 20 years of experience building businesses across various sectors.ICCPL expands its client portfolio with this significant win. ICCPL takes abstract concepts and transforms them into captivating brands that resonate deeply with target audiences.

In the high-octane world of marketing, Public Relations (PR) often plays a vital role. It shapes brand perception, cultivates positive media coverage, and fosters valuable relationships with stakeholders. But unlike flashy ad campaigns or targeted social media blitzes, PR’s impact can be subtle yet significant. The challenge? Isolating and measuring its success amidst a symphony of marketing efforts. The third and final part of this series dives into the strategies PR professionals use to quantify their contributions, proving the power of strategic communication in today’s dynamic marketing landscape.Read the first two parts here:Why it is tough to bring in standardization in traditional PR metrics?Data-driven approach to PR metrics: Understanding the new dynamics in AI eraJyotsna Dash Nanda, AVP, Corporate Communications, DS Group, feels that isolating the specific impact of PR campaigns within a broader marketing mix can be challenging. However, she adds, several methods can help PR professionals measure their contribution. One approach, according to her, is to utilize marketing mix modeling (MMM), which employs statistical techniques to quantify the independent effect of each marketing channel, including PR, on sales or other key metrics (Farris et al., 2010).“PR professionals can also track campaign-specific metrics like brand mentions with positive sentiment before, during, and after the campaign to isolate its influence (Kitchen et al., 2017). Additionally, utilizing unique UTM parameters (Urchin Tracking Module) in press releases or social media posts linked to PR efforts allows for tracking website traffic specifically driven by the campaign (Smith, 2020). By employing a combination of these methods, PR professionals can gain a clearer picture of their campaigns' impact within the wider marketing ecosystem,” she says.In an increasingly converging and integrated communication universe, this could be challenging and the metrics do overlap at times, observes Sumathi Chari, Senior Partner & Director, PRHUB. “Having said that, public relations (PR) fundamentally revolves around storytelling. It gains traction naturally when shared by impartial voices unconnected to the brand or its campaigns. Therefore, the extent to which we can cultivate and attract attention through compelling narratives will consistently serve as a pivotal and unique metric for evaluation,” she says.First and foremost, says Siddhartha Mukherjee, Founder of Brand Balance, PR is not limited to supporting the CMO and the marketing team of the organisation alone. According to him, its capability and the real scope of work are much larger and more complex. In fact, he adds, the actual capability of what PR is meant to do gets amplified when PR works with the CEO and all other CXOs. Hence, PR does not just work for the marketing of products or services of a brand alone, but also the employer brand, investor brand, vendor and partner brand, government brand, and so on.“Talking specifically about measurement in marketing campaigns, it is first important to understand PR’s amazing potential to strengthen the marketing campaigns across the pre, during, and post phases. In fact, if one studies the data of various marketing campaigns across industries, it will be observed that very few have made judicious use of PR in all three phases across pre, during, and post. In most of the cases, PR’s recall by the marketing team has been at the 11th hour, and therefore, its intervention got restricted to ‘during’ or the ‘launch’ or ‘announcement’ phase only. If PR is leveraged properly with scientific ERPs - efforts, resources, and processes, its measurement will reveal amazing results in the outcome stage of the measurement framework. Paid and earned stimuli can be separately linked with the strengthening of brand recall and engagement scores,” Mukherjee explains.Beyond ROI: Exploring Vital Metrics in MeasurementIn the realm of PR, measuring success extends far beyond the traditional confines of Return on Investment (ROI). While ROI serves as a crucial indicator of financial performance, it often fails to capture the full spectrum of PR’s impact on brand reputation, audience engagement, and overall organisational goals. In the multifaceted landscape of PR metrics, it is important dive into alternative benchmarks that hold equal significance in assessing campaign efficacy. By understanding the importance of these metrics, PR professionals can craft more comprehensive strategies and demonstrate the true value of their efforts to stakeholders.While ROI remains a key performance indicator, PR success extends beyond the bottom line, says Jyotsna Dash Nanda. “Measuring media reach, sentiment analysis, social engagement, and website traffic paint a more comprehensive picture. These metrics reveal brand visibility, audience perception, and the impact of PR efforts on business objectives.”According to Tarunjeet Rattan, Managing Partner, Nucleus PR, while measuring success, PR professionals can also add these to the report to add additional layers:Social Media TrafficDigital Platform AnalyticsGoogle AnalyticsWebsite TrafficMarket ResearchOnline Listening Reports“Each of these metrics serves as an indicator of the reputation the PR team strives to cultivate for the brand. The availability of comprehensive data allows for thorough analysis, empowering the team to leverage insights effectively and demonstrate the tangible impact of PR efforts. However, challenges arise when data is scarce or inaccessible, compounded by limited resources for investing in necessary tools. In such scenarios, the team may find themselves reliant solely on media coverage to justify their presence and contributions, highlighting the critical importance of accessible data and adequate support for achieving ROI goals,” says Rattan.Like other forms of communication, PR too, can never lay its claim on ROI (transaction), says Siddhartha Mukherjee.“However, it can and should claim its stake in ROO (Returns of Objective); in other words, measurement data that showcase change of thinking within target audiences. To achieve ROO as the outcome, the entire PR Measurement framework - INPUT-OUTPUT-OUTCOME - needs to be strengthened and leveraged very efficiently. Each block of Input, Output, and Outcome will need to have an intricate series of metrics. To sprinkle a few:PR Input should work towards balancing and target setting metrics such as reach, frequency, sustenance, emotion, multimedia, etc.Preference for monthly as against quarterly planning cycle.Junking the AVE cancer.To evaluate the visibility quotient, preference for holistic index scores as against count of articles or space...and so on,” Mukherjee explains.

PRable Global, one of India’s new-age PR agencies, has been awarded strategic communications and PR mandate from BOOTES, India's first net-zero company working towards Modi's ambitious vision of achieving net zero by 2070. The partnership is founded on a shared vision for technological innovation and sustainability. In this new collaboration, PRable Global will implement comprehensive strategies to enhance BOOTES positioning as a forefront leader in the NetZero construction-tech industry.  India’s first Net-Zero company, BOOTES, is synonymous with innovation in India's construction landscape, spearheading a paradigm shift towards sustainable Net-Zero infrastructure. The company is committed to revolutionizing the industry, one eco-friendly project at a time. In their quest for a greener, healthier Bharat, BOOTES is not just building structures but rather crafting a sustainable legacy. The company's vision transcends traditional construction norms. As architects of change, they envision a future powered by 100% on-site energy generation, thereby reducing carbon footprints and operational costs. Their projects, like the Net-Zero Jhansi Library, Shrimad Bhagwat Geeta Museum, Haryana, Pradhan Mantri Sangralahaya, Delhi, 354 Hudson Street, New York, World Expo India Pavilion, Dubai, etc., spanning the length and breadth of India, echo their unwavering commitment to PM Modi’s vision of a Net-Zero nation by 2070. Deepak Rai, Managing Director BOOTES, said: “We are delighted to have PRable Global as our strategic communications partner because of their strong capabilities across verticals. I am confident that our partnership will lead to increased awareness and appreciation of our brand presence.".   Aman Singh Madaan, Founder at PRable Global, said: “BOOTES is a revolutionary company that is helping achieve India’s net-zero goals. We are excited to partner with them for PR. We believe that with our impactful tools and approach to media relations, we can showcase BOOTES’s ethos that is rooted in Aatmanirbhar Bharat.”  PRable Global will take on a pivotal role in positioning BOOTES' as a market leader. With a history of successful collaborations with renowned brands like MG Motor, SEPC by the Ministry of Commerce and Industry, Big Boy Toyz, Intellect Design, Landmark, Muffin, Netmeds, Adrenaline e-Systems, Lectrix EV, Ankur Suman, and more, PRable Global brings a wealth of experience to further amplify BOOTES market presence.

Carlsberg, the iconic beer brand, has named Hope&Glory its new global PR and influencer marketing agency following a competitive selection process.The agency will be responsible for developing and executing strategic communication plans for Carlsberg's brand on a global scale, with a focus on the upcoming launch of a new creative platform and brand positioning: "Do the best things begin with curiosity? Probably." This tagline reflects Carlsberg's commitment to sparking consumer interest and engagement.Previously, Carlsberg's brand and corporate PR were handled by Golin, but the partnership ended in late 2023. This appointment comes alongside the recent selection of Richmond & Towers to manage PR and social media for Carlsberg's Brooklyn Brewery brand.Lynsey Woods, Carlsberg's Global Brand Director, expressed her enthusiasm about the new partnership: "We were impressed by Hope&Glory's capabilities, creativity, and ability to deliver exceptional results across both global and UK markets. We're confident they'll help us share captivating stories that bring joy to our consumers, and we're eager to see how they elevate our brand in the coming years."Dominique Daly, who will lead the Carlsberg account at Hope&Glory, echoed the excitement: "Carlsberg is the most iconic brand in its category. Probably. So, we jumped at the opportunity to bring a new platform of curiosity to life for today’s consumers, helping them not just fall in love with the brand but also understand the richness of its brand story."Carlsberg joins a roster of clients who rely on Hope&Glory as their central creative hub, including major brands like Polestar (automotive), Pepsi, The Pokemon Company International, and adidas.

Part 2 - In today’s data-driven world, public relations (PR) professionals are under increasing pressure to demonstrate the true impact of their campaigns. Gone are the days of relying solely on vanity metrics like follower counts and press mentions. Companies are demanding a more holistic understanding of how PR efforts translate into tangible business results. The second part of this series dives into the exciting realm of emerging metrics and frameworks that are revolutionizing PR measurement. Adgully will explore innovative approaches that capture a broader picture of PR’s influence, encompassing brand sentiment, audience engagement, and ultimately, driving business objectives. The report will also investigate the potential of Artificial Intelligence (AI) in PR measurement, examining how AI can automate tasks, analyze vast datasets, and unlock deeper insights into campaign effectiveness.Forget just counting clips! The new wave of PR measurement goes beyond vanity metrics to understand the true impact of your story, observes Jyotsna Dash Nanda, AVP, Corporate Communications, DS Group. With a Media Impact Score that considers journalist clout and publication weight, you can ditch the brag sheet and focus on real influence, she adds. According to her, a Relevance Index ensures your message resonates with the right audience, while a Rank Index tracks your climb to the top of search results.“Engagement metrics show you how your audience is interacting, and Share of Narrative analysis reveals if your brand's story is cutting through the noise. PR measurement should focus on user engagement (clicks, shares, comments), website traffic conversion (sales, sign-ups) driven by PR efforts, and social listening to gauge brand sentiment and identify brand advocates. This data-driven approach demonstrates the true impact of PR on brand perception, audience engagement, and ultimately, business objectives. In today’s media landscape, it is not just about getting mentioned, it is about getting heard,” says Nanda.According to Jyotsna Dash Nanda, some emerging frameworks are:AMEC Framework: A widely used model that goes beyond outputs (media placements) to consider outcomes (changes in awareness, perception) and impacts (on business goals).PESO Model: A strategic framework classifying media channels (Paid, Earned, Shared, Owned) to understand how different elements work together to achieve PR goals.RACE Framework: A results-oriented approach focusing on Reach, Act, Convert, and Engage to measure the user journey influenced by PR efforts.She adds that these metrics and frameworks offer a more comprehensive understanding of PR’s effectiveness by prioritizing quality over quantity. “They go beyond simply counting media mentions to analyse the influence and relevance of the coverage. Additionally, these methods connect PR efforts directly to business goals by tracking website traffic, lead generation, and ultimately, sales. This data-driven approach also provides valuable insights into audience behaviour, revealing how audiences engage with PR content.”Traditional PR metrics, such as AVE, measuring media articles, brand mentions, or now even “potential reach” and “impressions” in isolation, do not define the actual audience reached or provide any subsequent internal engagement with your organisation, remarks Anup Sharma, Independent PR & Strategic Communications Consultant.He feels that focusing solely on media measurement provides an incomplete picture. Similarly, he adds, brand awareness cannot be seen as a metric for measuring a PR campaign as it should be viewed as an outcome of effective PR and marketing campaigns.According to him, most media monitoring tools do not integrate traditional media monitoring and social media monitoring, or do a poor job of integration. However, he adds, new platforms can now perform both functions well and integrate different data streams from traditional media, social media, as well as internal communications into a single dashboard.“Engagement metrics tell how the earned content resonates with the target audience and while calculating the same, it's important to also take sentiment analysis into account. With the right success measurements, organisations can refine communication strategies and show exactly how much the PR effort contributes to overall brand success. PR and communication professionals need to take a look at the bigger picture and use other metrics such as brand equity, brand engagement, and brand sentiment to better understand the impact of their brand in the market. In order to truly measure success, it is important to track organisational outcomes such as sales, customer retention, brand loyalty, and market share. These metrics will give you a more complete picture of brand performance. The blurring line between paid and earned media creates the issue of credibility and trust in communication. Now, with the work scope of a Public Relations consultancy growing beyond just media management relations, not every aspect of communication outreach being managed by the PR firm can be quantitatively measured,” says Anup Sharma.Digital PR metrics such as website domain authority, traffic to website and SEO ranking are now well-established metrics and are almost a must in PR measurement, points out Sumathi Chari, Senior Partner & Director, PRHUB. The advantage, according to her, is that they are more tangible compared to traditional metrics and are easier to align to desired business outcomes.She feels that an “integrated measurement” framework is critical in the future to assess the holistic impact a PR campaign has on the brand and business, one that measures across traditional, digital and social media amplification, that measures both quantitative metrics such as reach and impressions combined with qualitative parameters such as the messaging, tonality, engagement, reach to the right TG, alignment of content to TG, among others.Finally, says Chari, these metrics need to be brought together and analyzed comprehensively. “This analysis aims to extract key insights and define the campaign’s impact on the organisation/ brand in three key areas. The deeper we delve, the more effective we will be in defining the RoI and the impact of the PR campaign on the brand,” she adds.According to Siddhartha Mukherjee, Founder of Brand Balance, there are more than five unique advantages of PR measurement. However, for this, the measurement framework needs to be designed, executed, and sustained scientifically.“The measurement framework is a reflection of the way the human brain functions! Over the years, globally, various nomenclatures have been used to visualize a framework, such as - INPUT-OUTPUT-OUTCOME or EXPOSURE-ENGAGEMENT-CONVERSION. In fact, AMEC (the International Association of Measurement & Evaluation of Communication) has detailed it further as INPUT-OUTPUT-OUTTAKES-OUTCOME-IMPACT. AMEC is making a lot of effort globally to simplify the subject of PR measurement and ensure that it is well-embedded in PR Industries across countries around the world,” he adds.AI and measurementWill AI play a key role in measuring in the days to come?Yes, AI will play a huge role, and we are hoping for the best, especially in PR measurement, says Tarunjeet Rattan, Managing Partner, Nucleus PR.“One promising emerging metric that offers a more holistic view of PR’s impact on business objectives is overlaying the PR timeline with the sales graph. This combined view can resonate with both CFOs (Chief Financial Officers) and CMOs (Chief Marketing Officers). This done consistently over a period of 4-5 years will start showcasing the impact on each other and has proved to be very effective. Now, the PR graph tracks only the hits (media and non-media) typically. But the more you add to it and start studying the interplay between both tracks, it becomes more clear to both teams on what and how PR is impacting the bottom line. Add a sentiment analysis and a vox pop feedback with key stakeholders to this mix and you have an impressive ROI document. While you create this, remember this is an annual document and not a monthly or quarterly one either. We have done this effectively for brands we work with and it was very well received,” Rattan explains.According to Siddhartha Mukherjee, AI and tech-enabled interventions have amazing potential to upgrade the PR and measurement machinery of an organisation from a cost center to a revenue center. “It can contribute immensely across the PR framework, especially PR INPUT. This first block of the measurement framework itself has around seven different cogs such as listening, benchmarking, target setting, content bank, etc. Technology can bring in a lot of ease and preparedness,” he adds.Jyotsna Dash Nanda is certain that AI will likely be key in future PR measurement. AI can analyse vast amounts of data to identify sentiment, track brand advocacy, and measure the influence of earned media, providing a more comprehensive picture of PR’s impact.Anup Sharma suggests that in order to continue to stay relevant, PR firms will need to rely on big data and artificial intelligence not only for predicting audience interests, but also to move the needle towards credible engagement. PR can gain greater respect and credibility by using realistic metrics that produce credible data and that are tied to business outcomes.(Tomorrow, Part 3 of this series will cover how PR professionals can isolate and measure the specific impact of their campaigns amidst a mix of marketing activities, as well as other valuable metrics that PR professionals should consider when measuring success.)

We are in a new era of Public Relations. In the last few years, the importance of reputation management has taken a sea change. More brands and clients, especially from the leadership teams, are viewing Public Relations from a close range. The industry has undergone a radical change with the advent of social media, which has to a large extent changed the approach to Public Relations. We have a relatively new and young audience that we need to face in the coming years so there are bigger challenges for brands and PR practitioners, who have to be more agile and proactive in their thinking to draw up business solutions for clients.In our exclusive column – PR Conversation – Adgully interacts with leading business leaders and obtains their exclusive views and insights on the various trends in the PR and communications industry.In conversation with Adgully, Himani Rautela, Deputy General Manager - Communications Lead at Redington Ltd, speaks about the importance of authenticity and differentiation in positioning companies in competitive markets, drawing up effective crisis communication strategies, integrating traditional media outreach with digital marketing strategies, and more.Could you share more about your role as Communications Lead at Redington? How do your responsibilities align with the company’s business objectives?As the Communications Lead at Redington, my primary responsibility is to develop and execute comprehensive communication strategies that align with the company’s overarching business objectives. This involves crafting messaging that effectively communicates Redington’s value proposition to various stakeholders. By fostering relationships with key stakeholders, I ensure that Redington maintains an impactful presence in the market, ultimately contributing to the company’s growth and reputation.With your extensive experience in media outreach and strategic brand building, what are some key insights that you’ve gained about effectively positioning companies in competitive markets?One key insight that I have gained is the importance of authenticity and differentiation in positioning companies in competitive markets. It is essential to identify and articulate what sets a company apart and to communicate that distinctiveness consistently across all touchpoints. Additionally, building strong relationships can significantly amplify a company’s messaging and enhance its credibility in the market. By continuously monitoring market trends and consumer behaviour, we can adapt our positioning strategies to remain relevant and compelling in an ever-changing landscape.Leveraging my extensive experience as a seasoned communication professional, specializing in media outreach and strategic brand development, I have navigated the complexities of positioning companies across a diverse spectrum. From startups and consulting firms to NGOs and established brands, within fiercely competitive markets, I have honed invaluable insights that are integral to success in today’s business landscapes.How do you approach crisis communication? Could you share a notable experience where your strategies helped navigate a challenging situation successfully?Effective crisis communication is essential, demanding a proactive and transparent stance. When confronted with a crisis, my foremost objective is swift assessment, gathering precise data, and formulating a coherent response strategy. Central to this approach are transparency and candor, alongside ensuring open channels of communication with all stakeholders. A notable instance showcasing our adept crisis communication occurred during a specific incident (for confidentiality reasons, brand names cannot be disclosed). Through prompt acknowledgment of the issue, consistent updates, and proactive solution offerings, we successfully managed to alleviate the situation.How do you integrate traditional media outreach with digital marketing strategies to create a cohesive communication narrative for brands?Integrating traditional media outreach with digital marketing strategies is essential for creating a cohesive communication narrative that reaches diverse audiences across multiple channels. We leverage traditional media outlets, such as newspapers, magazines, and broadcast media, to reach a broad audience and establish credibility. Simultaneously, we harness the power of digital platforms, including social media, blogs, and online publications, to engage with target demographics in a more personalized and interactive manner. By aligning our messaging and content across both traditional and digital channels, we create a unified brand experience that resonates with our audience and drives meaningful engagement.You have worked with India Mobile Congress and other digital technology forums. How do you stay updated with industry trends, and how do you incorporate these insights into your communication strategies?Staying updated with industry trends is essential for notifying our communication strategies and maintaining a competitive edge. I actively participate in industry events, such as conferences, seminars, and webinars, to stay abreast of the latest developments and emerging technologies. Additionally, I regularly monitor industry publications, research reports, and social media channels to gather insights and identify potential opportunities. By staying informed and adaptable, we can tailor our communication strategies to anticipate market trends and meet the evolving needs of our stakeholders.Please tell us about your involvement in advising companies on public relations and policy matters, and the impact it had on their overall communication strategies.As a communication professional, I have had the privilege of advising companies on public relations and policy matters to help them navigate complex regulatory environments and enhance their overall communication strategies. By providing strategic counsel and leveraging my expertise in media relations and stakeholder engagement, I have helped companies effectively communicate their positions on key policy issues and build strong relationships with government officials and regulatory bodies. This proactive approach not only enhances their reputation and credibility but also ensures that their communication strategies are aligned with their broader business objectives.Could you share a specific example of a successful media campaign you conceptualized and implemented, highlighting the impact it had on the business's objectives?One notable instance of a highly effective media campaign was a video crafted to pay tribute to the taskforce. Recognizing the paramount importance of igniting excitement and raising awareness about this launch, we orchestrated a comprehensive multi-channel campaign. This initiative seamlessly integrated traditional media outreach with cutting-edge digital marketing strategies.Our approach encompassed securing prominent coverage in leading industry publications and leveraging influencers to amplify the product’s visibility across various social media platforms. Furthermore, we curated captivating content, including dynamic videos and compelling infographics, designed to inform and captivate our intended audience.The culmination of our concerted efforts resulted in a significant surge of media interest, garnered acclaim from stakeholders, and solidified our presence within the target market.

In the dynamic world of public relations (PR), measurement has long been a cornerstone for assessing success and guiding strategies. Yet, behind the veil of traditional PR metrics lies a fundamental challenge: the inability to capture the true impact of PR efforts. While metrics like media impressions, social media followers, and website traffic offer numerical snapshots of visibility and reach, they often fall short in revealing the deeper resonance and influence of PR initiatives.Almost half of all PR professionals, according to Muck Rack’s ‘2022 State of PR’ report, are looking for ways to measure the impact of their work. This desire is strong across the industry, with 49% of agency professionals and 45% of those on the brand side emphasizing the importance of “producing measurable results” to show the value of PR within their organisations.This focus on measurement isn’t surprising. Traditionally, PR efforts were judged on less tangible factors like brand awareness or media mentions. However, in today’s data-driven world, executives are demanding concrete evidence of PR’s contribution to the bottom line. By showcasing metrics like website traffic increases, lead generation, or positive sentiment analysis, PR professionals can demonstrate a direct return on investment (ROI) and secure a stronger seat at the decision-making table. This shift towards data-driven PR allows for more targeted campaigns, budget optimization, and a clearer understanding of what truly resonates with target audiences.Indeed, the landscape of media consumption has undergone a profound transformation, rendering traditional metrics that emphasize reach and ad equivalence of coverage increasingly obsolete. In today’s fast-paced and ever-evolving media environment, consumers are no longer passive recipients of information but active participants who consume content on the go and selectively engage with what resonates with them.Traditional metricsSo, what are the limitations of traditional PR metrics? How do they fail to capture the true impact of PR efforts?In this three-part series, Adgully embarks on a journey to unravel the limitations of traditional PR metrics, exploring how they obscure rather than illuminate the real value that PR brings to the table. The attempt is to delve into the nuances of measurement in PR, emerging metrics, the role of AI, etc.There are tangible and intangible elements to every PR campaign, says Tarunjeet Rattan, Managing Partner, Nucleus PR. According to her, a lot of the effort of traditional PR metrics only aims to capture the tangible elements of work done, ignoring all the conversations, effort, and planning put in to arrive at it and completely ignores the other intangible elements.“While the entire industry worldwide has tried with various degrees of success to measure the tangible impact PR creates and put it in excel sheets, graphs, charts and PPTs, it is like trying to hold on to water. It takes the shape of whichever container it sees and changes shape with the next. Similarly, a matrix that is tweaked to one client will change for the next. There are efforts to bring in standardization in all these methods, but it is a tough job. Something almost always gets left behind. Today, every agency has a different matrix. With the advent of AI, we are hoping to be able to create something more all-encompassing for the tangible results. The intangible ones, however, are a whole different story,” says Rattan.Public Relations is all about how your brand is represented in various outlets as earned media, and PR measurement is the process of measuring the impact of this earned media coverage on your brand, notes Anup Sharma, Independent PR & Strategic Communications Consultant.For all organisations, Sharma reckons, it is essential to understand how best to measure the success of their PR campaigns in order to demonstrate a return on investment. However, he adds, measuring the outcomes is hard as attributing them to PR campaigns is not easy.“While in the digital world with modern tools, keeping track of who mentions you, where, and how is possible, not all PR impact is directly quantifiable. Also, given the converged nature of communications today, earned content also appears on social media and falls into the blurred zone of earned media coverage or shared or both. There is no one, widely agreed method of measuring earned media value, and the trend of PR measurement as a topic has always been discussed and debated. The AMEC framework is the most widely adopted process for measuring and evaluating communications, as this focuses on capturing all outputs and outtakes, with a particular emphasis on organisational impact,” Sharma explains.Traditional metrics primarily focus on reach and ad equivalence of coverage, says Sumathi Chari, Senior Partner & Director, PRHUB. However, she adds, in today’s evolved and continually changing media landscape, this emphasis is irrelevant. Today, readers consume content on the go and choose the content they want to read or engage with.“At the same time, the scope of PR in a digital, multi-media environment has broadened, and limiting measurement to brand reach or a few other standalone metrics will dilute the larger impact of PR on businesses and organisations,” she adds.“My observation is that very few within our industry are genuinely practicing and leveraging effective PR measurement,” opines Siddhartha Mukherjee, Founder of Brand Balance, a measurement and data analytics-led corporate brand reputation and ERP management consultancy.He states that the definition and visualization of PR measurement are influenced by our perception of PR. Its construct differs depending on how the top management of organisations perceives and leverages it.“For some, it is merely seen as a news dispatch or management tool, a perspective prevalent among a significant portion of organisations. However, another category of organisations exists where CEOs, CFOs, CMOs, and CHROs view PR as a strategic tool for brand reputation and valuation management. This disparity in the thought process among the end customers of PR forms the foundation for the current state of PR measurement,” says Mukherjee.The prevailing trend Mukherjee has observed in the measurement templates utilized by both clients and service providers tends to skew towards traditional PR monitoring. According to him, it is imperative for custodians to discern between PR measurement and monitoring. Monitoring, he adds, primarily revolves around conducting daily and monthly assessments to gauge the quantity and quality of media visibility for corporate and product brands, as well as developments within the business ecosystem.“However, measurement presents a broader and more strategic approach. It focuses on ensuring that every PR effort conceived and executed contributes to enhancing brand and business metrics, ultimately reflecting in Return on Objectives (ROO). This delineates PR measurement as a linear structure encompassing PR INPUT, PR OUTPUT, and PR OUTCOME. Undoubtedly, this framework requires the backing of a meticulously designed framework of ERPs - efforts, resources, and processes - to effectively measure the impact and value of PR initiatives,” adds Mukherjee.Jyotsna Dash Nanda, AVP, Corporate Communications, DS Group, reckons that traditional PR metrics lack insight into the “why” behind the “what” – they track results but not resonance. Instead, she adds, they often fixate on vanity metrics that fail to provide a comprehensive narrative.According to her, here’s how they fall short, along with some future-oriented approaches:Limitations:Impressions/Reach: These metrics (e.g., number of people who saw a press release) show exposure, but not engagement (Did they read it? Did it resonate?)Example: A press release gets published in a major newspaper, reaching millions. But if the writing is bland or the placement irrelevant, it might have minimal impact.Advertising Value Equivalency (AVE): This assigns a dollar value to media coverage, assuming it's the same as paid advertising. This is widely criticized as inaccurate.Example: A company claims an AVE of $100,000 for a positive article. However, no guarantee paid advertising for that amount would have had the same impact (or any impact at all).Sentiment Analysis (basic): Traditional methods might simply categorize sentiment as positive, negative, or neutral. This misses nuance.Example: An article mentions a company but doesn't explicitly recommend it. Basic sentiment analysis might miss the opportunity to understand the context and potential impact.According to her, it is also important to gauge performance vis-à-vis competition.(Tomorrow: Part 2 of this report will delve into emerging metrics for a comprehensive understanding of PR’s impact and the role of AI in measurement.)

Vigor Media Worldwide, a renowned global media agency, has secured the PR mandate from Axita Cotton Limited, a leading producer of cotton bales and cotton seeds. This partnership underscores Vigor Media Worldwide's reputation for delivering exceptional PR and communication strategies.Axita Cotton specializes in producing cotton bales, and is actively involved in trading Kapas, cotton bales, and cotton seeds, as well as ginning and pressing Kapas on a job work basis.As part of the mandate, Vigor Media Worldwide will develop and implement a strategic communication framework and media campaigns to fortify Axita Cotton's position in the industry. The PR mandate for Axita Cotton will be managed by Vigor Media Worldwide's Delhi headquarters, supported by branch offices across India, along with its dexterous global associates, for greater visibility and strong positioning of the brand Axita in the country as well as in the global markets among its targeted segments.Expressing enthusiasm for the collaboration, Mr. Kushal Patel, Non Executive Director, Axita Cotton Ltd. said, "We are delighted to partner with Vigor Media Worldwide to amplify our brand presence and strengthen our relationships with key stakeholders, banking on their strategic approach. We have found their innovative ideas align perfectly with our vision, and so we look forward to leveraging their expertise to communicate our commitment to quality and sustainable practices through our upcoming media campaigns."Mr. Nikhil Singhal, Founder, Vigor Media Worldwide added, "We are dedicated to enhancing Axita Cotton Limited's brand visibility and reputation through strategic PR initiatives. Our team is committed to devising innovative media campaigns that will help Axita Cotton effectively engage with its stakeholders and enhance its brand presence."Axita Cotton Limited is engaged in the business of manufacturing and trading (including export) of cotton bales, besides ginning and pressing of seed cotton (Kapas). It produces cotton bales, cotton yarns, and cotton seeds. The production facility of the Company is situated at Kadi in Mahesana District of Gujarat state.Vigor Media Worldwide boasts cross-sectoral expertise, catering to Real Estate, Education, Lifestyle, FMCG, Hospitality, Healthcare, Technology, Security, Consulting, and other sectors. The agency's client portfolio includes top-of-the-line brands in the industry, with long-standing associations. Vigor Media Worldwide excels in strategic communication processes that foster mutually beneficial relationships between organizations and their target audiences. By promoting clients and their offerings on multiple platforms, the company ensures comprehensive brand visibility and engagement.

In the fast-paced world of information, the way we build and manage reputations has undergone a dramatic shift. Public relations (PR) is no longer confined to press releases and media briefings. Over the past decade, the PR landscape has transformed into a dynamic ecosystem, embracing digital tools, social media engagement, and a focus on transparency. Today, on national PR Day, Adgully delves into this evolution, exploring the key factors that have propelled PR to the forefront of navigating the ever-growing stream of information and shaping public perception in a digital age.The public relations industry in India emerged nearly three decades ago, initially rooted in journalism principles as brands sought visibility in the media, says Bhaskar Majumdar, Head - Marketing Communication, CSR and Digital, Egis South Asia.At its inception, he adds, the industry heavily emphasized 'Relationships' or 'Media relations' as the key to success.However, over time, he says, it evolved into a more sophisticated approach, focusing on crafting strategic narratives, precise messaging, and targeted audience engagement in a meticulously planned manner.“The onset of COVID-19 accelerated the digital transformation, with a shift towards digital consumption of news during lockdowns when print newspapers were inaccessible. This necessitated a significant adjustment in campaign planning and media strategies. In contemporary campaigns, brands are adopting an integrated communications approach, blending digital and traditional methods seamlessly. With digital and social media becoming primary channels for content consumption, there has been a notable transformation in the role of PR professionals and corporate communicators. This shift prioritizes strategic thinking over solely relying on media relations, embracing an omnichannel integrated approach. The choice of media mix now depends on factors such as the nature of the brand, its services, and products, as well as the target audience and market segments. For many brands, leveraging digital platforms offers real-time engagement, creativity, and immersive experiences, making it a more impactful communication tool,” he adds.<img src='https://erp.adgully.me/artical_image\a8a518340dccb71c2cd2a32ebf11e614.png' class='content_image'>“The PR industry has come a long way – from being told to build on media relations by going for media rounds (and doing media rounds until the soles wore off- joote ghisne chahiye literally!) to navigating the social media minefields. COVID fast-forwarded the digital revolution and this transformed our lives including PR. Today social media engagement, influencer marketing, and data-driven storytelling complement traditional media outreach. Data analytics guide strategic storytelling that resonates with target audiences, while online reputation management safeguards brand image in a world where online presence is paramount. This shift, driven by the critical need for a sound digital presence and navigating a complex information landscape, solidifies PR's role as a vital function for building trust and managing reputation in today's information-rich business world,” says Jyotsana Dash Nanda, AVP, Corporate Communication, DS Group.<img src='https://erp.adgully.me/artical_image\58b7538bbc2f24dc1cd15fc81a55cb04.png' class='content_image'>According to Jyotsana, the internet fosters a more interactive environment.“PR now emphasizes two-way communication, actively engaging with audiences on social media platforms and addressing customer concerns promptly. Example: An FMCG brand might partner with food bloggers on Instagram to showcase its new range of say ready-to-cook oats, reaching a wider audience and generating organic buzz. Social media has empowered consumers to become information broadcasters democratizing information/news. Negative experiences can go viral quickly, damaging brand reputations. PR professionals play a vital role in crisis communication, actively managing online narratives and fostering brand transparency. In today's information overload, deepfake, misinformation, etc., trust is paramount. Hence today communication professionals focus on building genuine relationships with key stakeholders through content marketing, thought leadership initiatives, and social responsibility programmes. In a world of online reviews and instant opinions, a company's reputation is more fragile than ever. Communication professionals help build and protect brand image through proactive communication and effective crisis management.”We have witnessed a radical shift in media consumption over the last decade, observes Chetan Mahajan - Founder & CEO - The Mavericks.“With mobile becoming the primary device for media consumption, traditional media has lost its dominant position as a channel. There has also been a huge shift in content consumption patterns alongside the proliferation of new channels of information dissemination, like social media. While content consumption has gone up many folds, people are consuming less news today than they did 10 years ago. The single largest factor changing this dynamic is easy and affordable access to social media and the desire to become a mini celebrity. The balance of influence has shifted from news platforms to influencers and from diversity to singularity as we get ruled by algorithms,” says Chetan.<img src='https://erp.adgully.me/artical_image\3e6dbebec8fbc947f7f66378c6ff3b17.png' class='content_image'>Over the past decade, the PR landscape has undergone significant transformation, propelled by technological advancements, shifts in media consumption habits, and changes in societal expectations, says Mrinall Dey, VP & Head - PR & Corporate Communications, MobiKwik. “One of the most notable changes is the rise of digital media platforms, which have revolutionized the way information is disseminated and consumed. Social media, in particular, has emerged as a powerful tool for PR professionals to engage with audiences directly, bypassing traditional gatekeepers and enabling real-time communication.”“The proliferation of online news outlets, blogs, and user-generated content has democratized the media landscape, providing PR practitioners with a multitude of channels to reach their target audiences. This fragmentation of media has necessitated a more strategic and nuanced approach to PR, with an emphasis on tailored messaging and audience segmentation. Another key factor driving the growing importance of PR in today's information-driven society is the rise of reputation management. In an era of heightened scrutiny and public skepticism, organisations are increasingly recognizing the value of proactive reputation management to safeguard their brand image and maintain stakeholder trust,” Mrinall Dey says.<img src='https://erp.adgully.me/artical_image\a77c23c965ca2ac8261ae62db5c398e4.png' class='content_image'>Public Relations has taken a complete 180-degree turn in the last decade, says Bhavya Sharma - Director, Communications & ESG, Urban Company.“While earlier the reliance on print media was extreme, it has declined significantly and is chipping away. Still part of the PR mix but no longer the sole medium. With the advent of digital marketing and consequent pressure on PR to measure outcome and show impact has changed how the ecosystem works. With consumers relying more on digital channels, you can see the waning importance of traditional media. Add to that the increase in influencers, the line between marketing and PR often gets blurry. Further, given that everything is now just a tap away thanks to social media, even a small incident can take the form of a full-blown crisis and enter the news cycle as part of trending news,” says Bhavya Sharma.<img src='https://erp.adgully.me/artical_image\387bbd5c6c728b3020790d3266d64b8c.png' class='content_image'>The changing roleWith the proliferation of digital platforms and social media, the role of PR professionals has evolved to effectively manage and navigate the ever-changing media landscape. The digital revolution has transformed PR from a media relations-centric discipline to a strategic, data-driven approach to building and managing brand reputation in a dynamic and interconnected world.According to Chetan Mahajan, the role of PR professionals is to grow, sustain, and protect brands' reputations.“This has not changed, and it never will. The means of achieving this is effective storytelling that resonates with the stakeholders. Transparency and speed of connecting with your stakeholders were choices 10 years ago. They are not any more. PR professionals relied 100% on earned influence. Owned, shared, and paid influence was a choice. It’s not any more. Many PR professionals thrived on media relations; they can’t any more. Today, PR professionals need to be multi-skilled. Connecting the brand purpose with compelling stories and distributing them to the stakeholders through earned, owned, shared, and paid platforms calls for multiple skills to achieve it efficiently and effectively,” explains Mahajan.PR agencies will have to move away from their traditional PR strategies and services, and will instead have to offer integrated communications as a service offering, says Bhavya Sharma.“They will have to see a PR campaign not just from a here-and-now lens but also how it can be expanded into a sustained communication plan to build clients’ brand and reputation. Another big area I see where PR agencies can add significant value is localised and vernacular content. As social media has blurred geographic boundaries, regional influencers now rival national celebrities. Understanding local intricacies and incorporating them into a brand’s PR strategy is crucial for standing out. Additionally, impactful sustainability and CSR initiatives should not merely serve as greenwashing tactics. They are integral to reputation management and brand building, as consumers increasingly prefer socially responsible companies,” she adds.Social media and digital platforms has emerged as a powerful tool for PR professionals to engage with audiences directly, says Mrinall Dey.“The proliferation of digital platforms and social media has fundamentally transformed the role of PR professionals, requiring a more dynamic and adaptable approach to managing and navigating the ever-changing media landscape. In today's digital age, PR professionals must be adept at leveraging a diverse array of channels to engage with audiences, build relationships, and shape narratives. PR professionals must constantly monitor online conversations, anticipate emerging trends, and respond swiftly to both opportunities and challenges in real-time. By embracing digital platforms and social media as integral components of their communication strategies, PR professionals can effectively amplify their messages, reach wider audiences, and drive meaningful engagement in an increasingly interconnected and fast-paced media environment,” says Dey.The digital explosion has transformed the role of the communications professional from being mere gatekeepers to effective storytellers engaging with audiences with agility, opines Jyotsana Dash Nanda.According to Jyotsana, communication professionals today craft narratives that resonate directly with audiences on social media, fostering two-way conversations to build brand loyalty.“They leverage data to measure success and tailor messages accordingly, while constantly monitoring online conversations to swiftly address potential crises with transparent communication. Hence the key skill sets required for corporate communications professionals of today in this ever-changing ecosystem of communication professionals of today are agility, data-driven narratives with an eye on the audience,” she adds.PR professionals never had it easy anyway and now the stress has only grown manifold as any big or small incident or even a stray post on social media can metamorphose into a crisis, observes Bhavya Sharma.“This is especially true in consumer-facing and services industries. For PR professionals, it’s no longer just about managing media relations. They have to be adept at social media, content creation, data analytics, crisis management, influencer and thought leadership. To be able to pull all this together, they have to be really good at strategic thinking and planning. One great thing, however, for the PR professionals is that learning never stops. The more you are aware of and in sync with what’s happening around you and the next big trend, the more you will grow and be deft at handling the changing landscape. Take for instance, how effectively you can leverage AI in your everyday work will prepare you for what’s to come,” says Sharma.The industry has undergone a profound transformation driven by the proliferation of data, widespread internet accessibility, and the omnipresence of smartphones, says Bhaskar Majumdar. According to him, he advent of social media and digital technologies has revolutionized the communication landscape, emphasizing the imperative need for a thorough understanding of these platforms.“Knowing what strategies work and what don't is paramount. Each social media platform possesses unique merits, reach, and limitations. The role of PR professionals has evolved into a 24/7 commitment, involving constant monitoring, listening, and analysis of digital and social trends. This active engagement is crucial for reaching, nurturing, and engaging with target audiences irrespective of their location. In today's digital age, conversations are ongoing, whether brands are actively participating or not. The key lies in listening attentively, engaging meaningfully, and fostering relationships. Rather than solely focusing on selling, the approach should be collaborative, positioning oneself as a co-creator rather than a marketer,” he adds.According to him, several key points underscore the evolving nature of social and digital media:It transcends 'mass' media, catering to niche audiences.It goes beyond mere 'influence' to encompass opinion building, decision-making, and support.It thrives on dynamic, interactive content rather than static information.It cannot be entirely controlled, necessitating adaptability and responsiveness.Feedback is instantaneous, requiring prompt attention and adjustment.New strategies or approachesIn light of the projected growth of the PR industry in India, what new strategies or approaches are PR agencies adopting to stay ahead in this competitive market and meet the evolving needs of their clients?Given the anticipated growth of the PR industry in India, PR agencies are implementing several new strategies and approaches to maintain a competitive edge and effectively address the evolving needs of their clients, says Bhaskar Majumdar.“Agencies are prioritizing digital transformation, recognizing the increasing importance of online platforms and social media channels. This involves adopting innovative digital tools, platforms, and technologies to enhance client communication, outreach, and engagement. Agencies are moving towards integrated communication approaches, combining traditional PR methods with digital strategies to create comprehensive campaigns that resonate across multiple channels. This integration ensures a cohesive brand message and maximizes audience reach and impact. PR agencies are leveraging data analytics and insights to inform their strategies and measure campaign effectiveness. By analyzing audience behaviour, sentiment, and engagement metrics, agencies can tailor their approaches to better meet client objectives and drive results. Agencies are increasingly incorporating content marketing into their PR strategies, producing high-quality, relevant content that attracts and engages target audiences. This may include blog posts, articles, videos, infographics, and other multimedia content distributed across various channels. Recognizing the influence of social media influencers, PR agencies are forging strategic partnerships with relevant influencers to amplify brand messaging and reach niche audiences. These collaborations help increase brand visibility, credibility, and engagement within specific target demographics. With the rise of social media and instant communication channels, PR agencies are investing in robust crisis management strategies to effectively navigate and mitigate reputational risks. This involves proactive monitoring, rapid response protocols, and transparent communication to manage crises swiftly and effectively. To cater to the diverse needs of clients, PR agencies are expanding their service offerings beyond traditional media relations to include areas such as corporate communications, public affairs, employee engagement, CSR initiatives, and more. This diversification allows agencies to provide holistic solutions that address clients' broader communication challenges. Overall, PR agencies in India are embracing innovation, digitalization, and strategic thinking to stay ahead in the competitive market and deliver impactful results for their clients in an ever-evolving landscape,” he adds.According to Jyotsana Dash Nanda, the pandemic was a turning point for the PR industry and the digital revolution transformed it.“Digital marketing and communication were on the front foot and PR regained its sheen for being cost-effective. The rise of online media demanded quality content, making authentic storytelling and thought leadership essential for reputation management. The pandemic fostered collaboration between PR and media, with video calls becoming the new normal.”Going forward, she feels, there could be challenges considering the potential recession that is looming large at us and agencies will hit the most. However, she adds, some exciting trends are emerging and if the agencies leverage them in advance, they will be the least hit during the recession.“AI tools like ChatGPT will revolutionize content creation, impacting PR strategies. Hot topics like the metaverse and cybersecurity present PR opportunities. In India, the rollout of 5G offers a chance for the tech industry to leverage PR. High-quality content will be key for PR success, with targeted narratives replacing generalized pitching to all. Research-driven storytelling is poised to become the heart of PR and communication, driving brand credibility and business growth in the years ahead so PR agencies need to recalibrate and adapt quickly to remain relevant and effective,” she adds.According to Chetan Mahajan, the top three strategies include: True integration is different from mixing or bringing all communication channels together. Until storytelling is harmonized across multiple channels, it can’t do much good for the brand. This can’t be achieved efficiently until resources are multiskilled. This can only be built from the ground up, as it is a rarity amongst the ones who have been in this industry for a long time.Deep collaboration is a must to deploy the game plan. Today's young talent brings an inherent social and digital world perspective. The veterans bring experience in business comprehension and storytelling, and multiple functional experts bring depth in respective functions like creativity, content, media relations, etc. Deep collaboration that breaks the barriers across functions, hierarchies, and client teams is a game changer.Enabling your teams with an AI assistant and training them to be 2-3x their ability can address the talent gap on the one hand and the need for speed on the other.According to Mrinall Dey, as the PR industry in India continues to experience significant growth, PR agencies are adopting new strategies and approaches to stay ahead in this competitive market and meet the evolving needs of their clients.Embracing digital transformation and integrating technology into their service offerings: PR agencies are leveraging data analytics, artificial intelligence, and automation tools to gain deeper insights into audience behaviour, track campaign performance, and optimize communication strategies in real-time.Focusing on specialization and niche expertise to differentiate themselves in the market: Rather than offering generic PR services, many agencies are developing specialized teams with deep industry knowledge and expertise in areas such as technology, healthcare, finance, and sustainability. This allows them to provide tailored solutions and strategic counsel that address the unique challenges and opportunities facing clients in specific sectors.Placing greater emphasis on creativity and storytelling to cut through the clutter and capture audience attention.PR and overall business successAs businesses increasingly recognize the importance of reputation management and brand perception, how do PR pros see the relationship between PR and overall business success evolving in the coming years?According to Chetan Mahajan, growing and sustaining a reputation has never been more challenging. He stresses that reputation can make or break brands. “In the digital age, this process can happen in a few months/years, unlike many decades in the past. Paid influence is an important mix that can complement a solid foundation built on earned, owned, and shared influence. Business growth is directly proportional to its reputation. Reputation can never be bought, yet it is so fragile. Public relations has never been more important to brands who are in it for the long haul.”Bhavya Sharma foresees the following changes:Tackling AI and misinformation: This will be the most critical aspect that will come to fore. Companies and business leaders will be susceptible to AI-generated misinformation, deep fakes and more. Tackling these new-age tools will be crucial. Integration of brand and PR teams: I believe given how the role of PR is changing rapidly and becoming almost all-encompassing, more and more companies will integrate their brand and PR teams into one to ensure singular messaging across the board seamlessly.Rise in employee advocacy: PR teams will play a crucial role in supporting and promoting employees through employee advocacy efforts, distinct from internal communications. Companies will aim to cultivate and empower internal thought leaders and company advocates. PR professionals' expertise in thought leadership and leadership profiling will be invaluable in this endeavour.Elevation to strategic core function: PR division will likely be given its due and seen as a strategic core function. As a result, one will hopefully also see more Chief Communications Officers (CCOs).As businesses continue to acknowledge the critical role of reputation management and brand perception in their success, the relationship between PR and overall business success is expected to evolve in several ways in the coming years, says Bhaskar Majumdar.According to him, PR professionals will increasingly be viewed as strategic partners within organisations, working closely with senior leadership to align PR objectives with broader business goals.This partnership will involve integrating PR strategies into overall business strategies to drive growth, enhance reputation, and build brand equity. There will be a greater emphasis on measuring the impact of PR efforts on business outcomes. PR professionals will be expected to demonstrate tangible results and ROI, linking PR activities to key performance indicators such as brand awareness, customer acquisition, revenue growth, and stakeholder engagement. PR will become more closely integrated with marketing and communications functions to create cohesive, multi-channel campaigns that effectively engage target audiences and drive business results. This integration will blur the lines between traditional PR and marketing activities, leading to more holistic communication strategies. As brand reputation becomes increasingly important in the digital age, PR professionals will play a central role in managing and safeguarding organisations' reputations. This will involve proactive reputation management efforts, crisis preparedness, and transparent communication to build trust and credibility with stakeholders. PR will play a key role in positioning executives and organisations as thought leaders within their industries. By leveraging media relations, content marketing, speaking opportunities, and other channels, PR professionals will help establish and amplify their clients' expertise, influence, and credibility. With the growing influence of digital and social media, PR strategies will need to adapt to the changing media landscape. PR professionals will need to leverage digital tools, analytics, and social listening to engage with audiences, monitor conversations, and manage brand reputation across online platforms. The relationship between PR and overall business success will become increasingly symbiotic, with PR playing a central role in shaping brand perception, driving stakeholder engagement, and ultimately contributing to business growth and success in the years to come,” concludes Bhaskar Majumdar.As the digital age deepens its grip, the relationship between PR and business success is undergoing a metamorphosis and is gradually getting a seat in the boardrooms, opines Jyotsana Dash Nanda.“In today's information age, consumers value authenticity and transparency. To build trust, businesses need clear and consistent messaging across all platforms. Successful PR goes beyond media mentions; it demonstrably impacts the bottom line through metrics like website traffic, social engagement, and brand sentiment analysis. Metrics like website traffic driven by PR campaigns, social media engagement generated by PR initiatives, and brand sentiment analysis will be crucial for quantifying PR's value. Imagine a company launching a social responsibility campaign that garners positive media coverage, leading to a surge in customer inquiries and a significant boost in sales. This data-driven approach allows PR to confidently showcase its contribution to overall business success. Strategic partnerships with influencers, industry leaders, and even partners can amplify reach and messaging. PR can also be a force for positive change by championing social causes that resonate with stakeholders. This way PR can transform from a mere communication channel into a strategic business vertical/department driving customer engagement and business success,” says Jyotsana.Mrinall Dey also believes that as businesses increasingly recognize the critical importance of reputation management and brand perception, the relationship between PR and overall business success is poised to evolve significantly in the coming years.“As businesses navigate an increasingly complex and interconnected media landscape, PR will play an even more integral role in shaping and safeguarding brand reputation. PR professionals will be tasked with not only managing crises and shaping public perception but also with proactively building and enhancing brand trust and credibility. As consumer expectations continue to evolve, PR will be instrumental in helping businesses communicate their values, foster authentic connections with stakeholders, and demonstrate their commitment to social responsibility and sustainability,” concludes Mrinall Dey.Image by Barkha Mishra from Pixabay

CommsAdda, a volunteer-led community of senior Corporate Communications & Marketing professionals, celebrated National PR Day with the successful hosting of their third knowledge session. The session, titled "AI-powered Crisis Communication," featured a comprehensive exploration of utilizing artificial intelligence in crisis management. Held on Friday at the Egis India premises in Gurgaon, the session attracted approximately 30 senior corporate communications and marketing professionals. Moderated by  Piyali Mandal, a seasoned crisis communications advisor, trainer and founder of The Media Coach, the knowledge session delved into the role of AI in crisis communication strategies and what to watch out for and how to be prepared. Attendees gained insights into leveraging AI-powered tools for real-time monitoring, sentiment analysis, and proactive crisis management. The CommsAdda Knowledge Session explored how AI can revolutionize crisis communication. Piyali demystified different AI types and its applications, showcasing generative AI's power for creating new data-driven strategies and focused on harnessing AI throughout the crisis lifecycle, from proactive risk assessment to effective response and recovery. Sharing her thoughts on the importance of incorporating AI into crisis communications strategies, Piyali said, “Examining the application of AI in crisis communications is not just timely but critical, especially as we navigate an era where the timeframe for crisis response is shrinking. The palpable enthusiasm in the room underscored the significance of the topic. What began as a knowledge-sharing session seamlessly evolved into an interactive brainstorming session, where we explored ways to integrate AI into our workflow as communication professionals effectively and responsibly. It's truly inspiring to witness CommsAdda's proactive approach in keeping its members informed and empowered through such sessions.” Advancements like predictive analytics and AI-powered audience segmentation were highlighted for better crisis management. These included the scarcity of Indian case studies, the need for spokesperson training with tools like Perplexity, Yoddle etc., for research, data analysis, inherent data bias, security concerns, limitations in emotional intelligence, and transparency issues. While acknowledging challenges like data bias and security concerns, the session offered solutions and addressed the concept of "AI washing." It showcased tools like Canva AI and emphasized responsible AI use through practical exercises.Mrinall Dey, a veteran communications professional and co-originator of CommsAdda, said, “We are delighted to have hosted our third knowledge session on National PR Day. At CommsAdda, we are committed to fostering continuous learning and professional development within the corporate communications community. The communication industry has undergone a profound transformation, driven by the widespread availability of data, the expansive reach of the internet, and the proliferation of smartphones. The topic of AI-powered crisis communication is particularly relevant in today’s fast-paced digital landscape. In an era where crises can escalate rapidly, harnessing AI technology can empower organizations to respond swiftly and effectively. The live simulation exercise provided everyone with hands-on experience in applying AI tools to manage crisis situations” The two-hour session included a live simulation exercise where participants had the opportunity to apply AI-powered tools to manage a simulated crisis scenario. Participants actively engaged in the exercise, gaining practical insights into the application of AI in crisis management. CommsAdda had previously conducted two knowledge sessions on Navigating the Blurring lines between PR and marketing jointly hosted with Kunzum in Delhi and Gurgaon.

Concept Public Relations India Limited (Concept PR), part of the Concept Group, an independent integrated communication group, has won the PR mandate for the esteemed Fashion Entrepreneur Fund (FEF), a venture studio that supports entrepreneurial ideas of the fashion industry and fosters a collaborative fashion ecosystem, is inviting fashion entrepreneurs to showcase their business ideas and grab the opportunity to transform their dreams into reality, with an initial investment of Rs 20 crores.Led by Mr. Sanjay Nigam and Mr. Vagish Pathak (Chairman, Fashion Entrepreneur Fund), the Fashion Entrepreneur Fund (FEF) has garnered the support of prominent key business leaders as investors, including Indian film director Karan Johar, Vinod Dugar (Honorary Consul of Malawi and Co-Promoter of RDB Group), Mr. Sandeep Jain (Director of Vega Industries Pvt. Ltd.), Mr. Gaurav Dalmia (Chairman of Dalmia Group Holdings), Mr. Sukhraj Nahar (Founder, Chairman, and Managing Director of Nahar Group), Ms. Manju Yagnik (Vice-Chairperson, Nahar Group), Mr. Prithviraj Kothari (Managing Director of RiddhiSiddhi Bullion Ltd - RSBL), Sonali Dugar (Dugar Finance & Investments Limited) and Mr. Naveen Jindal (Chairman of Jindal Steel & Power Limited). Together, they bring invaluable expertise to complement Mr. Nigam's entrepreneurial vision.The partnership with Fashion Entrepreneur Fund not only amplifies Concept PR's diverse portfolio but also solidifies its position as a leader in shaping and elevating brands. With a commitment to strategic prowess and immaculate execution, Concept PR is poised to bring its unique blend of creativity and expertise to the forefront of these prominent ventures.Mr. Ashish Jalan, Managing Director of Concept PR, conveyed his enthusiasm for the collaboration, stating, “Concept PR is truly honored to be entrusted with the PR mandate for the Fashion Entrepreneur Fund. This partnership not only reflects our steadfast dedication to fostering success in fashion and entrepreneurship but also underscores the exceptional concept behind FEF. As a venture studio, FEF is committed to nurturing innovative ideas within the fashion industry and fostering a collaborative ecosystem. With FEF inviting fashion entrepreneurs to showcase their visionary business ideas, we are eager to leverage our expertise and creativity to enhance the brand presence of this prestigious venture. Together, we look forward to turning dreams into reality.”Highlighting Concept PR's strategic prowess, Mr. Jalan emphasized the value addition to the company's diverse portfolio through the inclusion of the Fashion Entrepreneur Fund. He stated, "Collaborating with industry leaders not only boosts our portfolio but also provides an exciting opportunity to contribute to the success of these ventures. We are confident that our strategic insights and execution capabilities will play a pivotal role in making the Fashion Entrepreneur Fund a resounding success."Mr. Sanjay Nigam, Founder of FEF India Fashion Awards and Fashion Entrepreneur Fund, conveyed his confidence in Concept PR. He stated, "Selecting a PR partner is a critical decision, and Concept PR's stellar industry reputation, coupled with their history of successful campaigns, made them the clear choice. I have full belief in the team's ability to authentically convey the essence and vision of the Fashion Entrepreneur Fund.” “Entrusting them with our 'baby' is a decision I make with absolute trust in their capabilities," affirmed Mr. Nigam. This partnership signifies the alignment of shared values and goals, and Concept PR is geared up to deploy its expertise to enhance the visibility and impact of the Fashion Entrepreneur Fund. The collaboration promises a synergy of creativity, innovation, and strategic communication that will undoubtedly set new benchmarks in the fashion and entrepreneurship industries.

The Hype Studio, a PR and digital marketing agency, has won the PR mandate for the Uttar Pradesh Kabaddi League. This collaboration marks a milestone in promoting Kabaddi as a premier sport in India, paralleling the success of other major sporting leagues.The Hype Studio, founded in 2018, has carved a niche in crafting brand narratives and digital strategies. With a portfolio that includes PR, digital marketing, and influencer management, The Hype Studio is poised to elevate the Uttar Pradesh Kabaddi league through communication strategies and engaging media advocacy."The Uttar Pradesh Kabaddi League represents not just a sport, but a cultural heritage that resonates deeply within India. We are excited to leverage our expertise in omni-channel communication to bring this vibrant sport to the forefront of the Indian sports scene. Our approach will blend creative storytelling with strategic insights to foster a strong connection between the league and its fans," said a senior management from The Hype Studio. The Uttar Pradesh Kabaddi League, a venture initiated by 1X Sportz in association with the Uttar Pradesh Kabaddi Association, aims to showcase and nurture local talent through a structured sports platform. With eight teams competing in a total of 60 matches, the league promises to be a crucible of high-octane Kabaddi action, adhering to a double round-robin format to ensure fair and competitive play.The league has been strategically developed to reflect the IPL model, offering a significant opportunity for local athletes to gain recognition and develop their skills on a grand stage. "Our partnership with The Hype Studio is crucial in creating a resonant brand identity and a compelling narrative for the Uttar Pradesh Kabaddi League. Their innovative approach and proven track record in public relations make them the ideal partner to help us realise our vision of making Kabaddi a household sport across India," said Sambhav Jain, founder of 1X SportzThe Hype Studio's focus will not only be on promoting the league but also nurturing a sustainable interest in Kabaddi, enhancing its appeal and accessibility through strategic media placements and captivating digital campaigns.

Omnicom's PR arm faced a rough first quarter of 2024, marking its third consecutive decline in revenue. The 1.1% dip comes after a 2.9% drop in Q4 2023 and a steeper 5.5% decline in Q3. This stands in stark contrast to the positive performance of Omnicom as a whole, which saw global revenue rise 4% organically in Q1.PR's struggles were overshadowed by strong growth in other areas. Advertising & media, precision marketing, experiential marketing, and healthcare all saw revenue increases. Conversely, branding & retail commerce and execution & support also experienced losses.Despite the PR group's struggles, Omnicom CEO John Wren remains optimistic. He highlights the company's ability to combine marketing and sales solutions with data-driven insights to deliver measurable results for clients. Wren also credits industry-leading tools and strong leadership for the company's new business success, which fuels his confidence in the future.Looking back, Q1 2024 marks a significant shift from the previous eight quarters of consistent PR growth. Prior to this period, the PR group enjoyed impressive gains, exceeding 4% growth in most quarters. The first quarter of 2021 stands as the last time the group experienced a decline.

Authored by - Anand Prakash, Reputation Management ConsultantJust a few years back, we experienced the biggest public health crisis in the 21st century, with far-reaching consequences for our economy, health, international relations, and sociocultural environment. The COVID-19 pandemic was the first-of-its-kind disruptive crisis experienced by mankind. The situation was new and unprecedented. There was much learning involved in navigating the crisis, especially while communicating with various stakeholders. Since then, we have displayed tremendous resilience and have scripted a strong recovery emerging from the shadows of the pandemic. Since Hon’ble Indian Prime Minister ushered the nation into the age of Amrit Kaal, the country has embodied a spirit of relentless positivity. It was then the vision of India@100 was shared with us to work towards a new dawn for the country, which will bring with it the chance to fulfil the nation’s aspirations. Today, India finds itself in a unique position to be making history. From a world perspective, developed countries like UK, Japan, and Ireland have entered into a technical recession, and around 14 more are standing on the edge. Around 70 countries are facing debt distress, around half of them are in the high-risk zone, and 4 to 5 have defaulted since 2020. Other developing economies are showing a sluggish growth trend, even as the global GDP is expected to slip from an estimated 2.7% (FY2023) to 2.4% (FY2024). Even China is experiencing an economic slowdown having recently experienced back-to-back crises in its real estate sector.  Contrarily, India stands strong with a 7.3% GDP growth going past the International projections. India has done so amidst strong global headwinds, such as climate change, international conflicts and hostile geopolitics, energy market and supply chain disruptions, and many more.  Multiple factors, including prudent policy making, aggressive developmental initiatives, increased capital expenditure, fostering international relations, and so on have contributed to our economic growth. However, one factor stands out. For the first time ever in the history of independent India, we have a vision and a roadmap for the next 25 years, offering much clarity to the citizens on what we need to work towards as a nation. The year 2024 will be critical for India, as the nation will go on to exercise its democratic right. Irrespective of the outcome, the period of Amrit Kaal is unique and special. In my interactions with over 40 CXOs in recent times, I have observed how brands have adopted to be a part of the Amrit Kaal narrative, absorbing the spirit of positivity, by not only bringing a transformation in organizational mindset but also adopting it in their communication strategies to reflect upon the brand image. However, even at the times of high positivity, there is a need to be cautious and thought oriented. Amrit Kaal is also new and unprecedented. While it presents us with tremendous opportunities to share our stories, a blind approach may lead to unforeseen fallouts. All organizations want to continue building a stronger brand image. However, just as success cannot be guaranteed even if market conditions are right. One has to take the right steps and not take conditions for granted.As communication and reputation consultants, we are committed to helping brands across sectors, automotive, real estate, technology, finance, start-ups, energy, media, new economy, and many more to get the organizational alignment right and leverage the power of storytelling to build compelling Amrit Kaal brand stories. I am leaving you with four questions that might trigger some thought: ·      How or in what ways is your brand in Amrit Kaal? ·      While aligning your story with Amrit Kaal, what is that is unique that you are telling? ·      Other than positivity, what key emotions, say empathy, courage, pride, hope, inspiring, are central to your story? ·      How can the Amrit Kaal narrative become a part of the organization’s change management communication? Your organization is contributing to nation-building, and in doing so, it has many stories to tell. Building brand reputation needs the right stories to be told to the right people at the right time using the right platform and tools. While stepping into the new financial year, as we collectively work in the times of Rising Bharat, the first step would be to find the right communication partner to tell your Amrit Kaal narrative to the world and help shine spotlight on your contribution to the nation’s goal of Viksit Bharat@2047. 

9Yards Communications has emerged victorious as the integrated marcoms agency of choice for Shekh Shakhbout Medical City (SSMC). Furthermore, this partnership marks a significant milestone in the reimagining and shaping of the brand, narrative, and vision of one of the UAE’s most respected medical institutions for serious and complex health care.As a result, 9Yards will now provide SSMC with a comprehensive suite of marcoms services, including strategic communications, creative and advertising, PR, digital marketing, and multi-media production.Expressing his delight at the SSMC-9Yards partnership, Hussam Almulhem, CEO of 9Yards Communications, said: "We are thrilled to be appointed as SSMC’s agency of choice and this win underscores the time, effort, and dedication of our talented team in delivering an exceptional response to the client’s brief. We now look forward to taking SSMC's already significant brand presence to the next level.”

WE Communications, a leading independent global communications agency, today announced new regional leadership appointments that showcase the agency’s continued commitment to driving overall growth across the EMEA region, which had double-digit growth last year. Daniel Blank has been elevated to head of integrated marketing, EMEA, and Jasmin Athwal to head of growth and business development, EMEA.“WE’s EMEA region has experienced strong performance over the past few years, and our business is ready for additional cross-regional leadership that will continue our positive trajectory,” said Kass Sells, WE’s CEO of international. “Daniel and Jasmin have proven track records of driving results and will be an unstoppable pair when it comes to leading WE into this next chapter.”Under his new remit, Blank will be responsible for driving the agency’s creative and digital work across all EMEA markets. He will manage a team of more than 35 specialists spanning client capabilities that include insights and analytics, creative concepting, design, social media, paid media and content production. Prior to this, Blank served as deputy managing director of WE’s Germany office for six years. Throughout his career of more than 25 years, he has partnered with many multinational brands across the technology, healthcare, consumer products and sustainability sectors.“Clients today rightfully expect seamlessly integrated campaigns and 360-degree digital servicing from their agency partners,” said Sells. “By bringing together a cross-regional team, WE will further increase its creative diversity, quality and scalability for the brands with which we partner.”Athwal is charged with leading new business and marketing, including the development and implementation of a growth strategy across WE’s German, U.K. and South African operations that fuels cross-regional collaboration and integration. She will collaborate closely with local market leadership to drive client acquisition across WE’s key sectors of health, technology and consumer. Athwal most recently was senior director, technology at WE, where she provided counsel to B2B executive leaders on strategic communications and media relations, supporting the growth of WE’s largest clients in the EMEA region.WE’s EMEA Region experienced more than 14% growth in the last calendar year and represents clients that include Forest Stewardship Council, Honeywell and Microsoft.Athwal is based in London, and Blank is based in Munich. Both will continue to report to Sells.

Authored by Shiva BhavaniCrafting a PR strategy that aligns perfectly with your brand's vision is crucial for building a strong brand identity, engaging effectively with your audience, and achieving long-term success in today's competitive market. This comprehensive guide delves into the essentials of developing a PR strategy that not only complements but also amplifies your brand vision, backed by relevant facts, data points, statistics, and insights from reliable sources.Understanding Your Brand VisionYour brand vision is the foundation upon which your PR strategy should be built. It reflects your company's long-term objectives, values, and the impact you wish to have on your customers and the wider community. A study by the Harvard Business Review highlighted the importance of aligning your brand's vision with your business strategies, noting that companies that successfully align their vision with their strategic planning are 1.5 times more likely to achieve above-average financial performance than those that do not.Setting Clear PR ObjectivesThe first step in aligning your PR strategy with your brand vision is to set clear, measurable objectives. These objectives should directly support your brand's overall goals and could range from increasing brand awareness and improving public perception to driving engagement and sales. According to a report by the Public Relations Society of America (PRSA), setting specific, measurable, achievable, relevant, and time-bound (SMART) objectives is critical for the success of any PR campaign.Identifying Your Target AudienceUnderstanding your target audience is pivotal. A deep analysis of your audience's demographics, interests, and behavior patterns enables you to tailor your PR messages and mediums effectively. The Nielsen Global Trust in Advertising Report reveals that messages tailored to specific audience preferences can increase brand trust by up to 83%.Crafting a Consistent MessageConsistency in your messaging is key to reinforcing your brand identity and vision. Your PR communications should consistently reflect your brand's values, tone, and personality across all channels. A study by Lucidpress indicates that consistent brand presentation across all platforms can increase revenue by up to 23%.Leveraging the Right ChannelsChoosing the right channels to disseminate your PR messages is crucial. Whether it's traditional media, social media, or digital platforms, selecting channels that your target audience frequents ensures your message is heard. According to the 2023 Edelman Trust Barometer, trust in traditional media has risen to 61%, making it a significant channel for PR strategies aimed at establishing credibility and trust.Engaging with MediaBuilding and maintaining relationships with the media is essential for getting your PR messages out effectively. Press releases, media pitches, and press events should be crafted carefully to grab attention and provide value to journalists. Data from Muck Rack's State of Journalism report highlights that 65% of journalists view the relevance of a pitch to their beat as the most critical factor in their decision to cover a story.Measuring SuccessTo ensure your PR strategy is effectively aligned with your brand vision, it's essential to measure its success. Key performance indicators (KPIs) such as media coverage, social media engagement, website traffic, and brand sentiment can provide valuable insights into the impact of your PR efforts. A survey by the Institute for Public Relations found that 88% of PR professionals believe measurement and evaluation are crucial components of PR success.Staying Agile and AdaptableThe market and media landscape are constantly evolving, making it necessary for brands to remain agile and adaptable in their PR strategies. Regularly reviewing and adjusting your strategy in response to feedback, market trends, and performance data ensures your PR efforts remain aligned with your brand vision and objectives.ConclusionDeveloping a PR strategy that aligns with your brand vision requires a deep understanding of your brand's core values and objectives, a clear definition of your target audience, consistent messaging, strategic channel selection, media engagement, and ongoing measurement and adjustment. By following these guidelines and leveraging relevant facts, data points, statistics, and insights, you can craft a PR strategy that not only resonates with your audience but also drives your brand toward achieving its long-term goals and vision. In an era where brand perception can significantly impact success, a well-aligned PR strategy is not just an option; it's a necessity. 

Your brand isn’t what you say it is, it’s what Google says it is.” – Chris Anderson, Former Editor of Wired Magazine. In today’s digital age, maintaining a positive reputation is crucial for businesses across all industries. From managing online reviews to navigating social media controversies, reputation management has become a cornerstone of digital success.As noted by Nico Goghavala, Owner, The Quarter Restaurant, “Online reviews serve as the modern-day word of mouth. Positive reviews act as digital accolades. Conversely, negative reviews can ripple through cyberspace, casting a shadow on an establishment’s reputation and potentially affecting its bottom line”Adgully reached out to some leading industry experts and delved into the strategies, challenges, and innovations driving the field of reputation management in the ever-evolving digital landscape.Sandeepa Santiago, Innovation Architect & Brand Strategist, CommsCredible, remarked, “We live in a world where it is imperative for businesses to build and retain a positive perception online. Each online engagement leaves a trail behind and this determines how well we can be trusted, ultimately leading to our success or failure. Keeping up with the ever evolving digital landscape, understanding the preference and expectations of stakeholders and regularly engaging with them as per your strength and expertise helps build brand reputation and create value proposition. It is equally important for brands to regularly review their content and fine tune it. Any issue, if left unaddressed for a long time, can lead to loss of consumer trust.”According to Xavier Prabhu, Founder & MD, PRHUB, “Reputation economy is hit in the digital age due to the focus on everything short term, transactional, and the pressure to make it of interest to the audience. The purveyors of digital are typically not trained in the rigor of reputational processes. Nor are they looking at consistent narratives which are integral to reputation. What all of this together does is to change the whole reputation paradigm which necessarily may not be the right or best way to head.”Anand Vaidya, General Manager - Marketing & Corporate Communications, WebEngage, noted, “In the digital age, the reputation economy is constructed through online interactions, feedback, and visibility. User-generated content, such as reviews and ratings, shapes perceptions, while social proof through likes and followers influences credibility. Personal branding efforts enhance individual and business reputations, strategically curated for authenticity and resonance. Algorithmic influence further amplifies visibility, with high engagement driving increased influence. Overall, the reputation economy in the digital age relies on transparency, trust, and active management of online presence to thrive in the interconnected digital landscape.”Key challenges faced by businesses in managing their reputation in today’s digital landscapeSpeaking on some of the key challenges faced, Vaidya from WebEngage, said, “Businesses face numerous challenges in managing their reputation in today’s digital landscape. These include navigating the rapid spread of information, responding to viral content and online crises in real-time, and addressing the proliferation of user-generated content across various platforms. Maintaining consistency across multiple channels while adapting to ever-changing algorithms poses a challenge. Additionally, the anonymity of online interactions can lead to misinformation and malicious attacks. Balancing transparency with privacy concerns is crucial. Lastly, ensuring authenticity and trustworthiness amidst a sea of content is an ongoing struggle. Overall, businesses must navigate these challenges to safeguard and enhance their reputation in the digital age.”“Today’s consumers have shorter attention spans, making it challenging for businesses to retain their attention and loyalty, ensure repeatability and maintain continuous positive engagement,” said CommsCredible’s Santiago, adding that consumers do not buy a brand, they buy because they perceive that the brand satisfies their needs the best. It only takes one negative press incident to shift consumer preference elsewhere. Monitoring consumer perceptions and promptly addressing feedback, particularly negative ones, across multiple platforms can post a challenge for brands.Best practices for businesses to effectively build and maintain their reputation onlinePRHUB’s Xavier Prabhu shared, “It is balancing the need to be instant, play to the audience and be there 24x7, while ensuring consistent narratives and other elements of the reputational process are adhered to.”He advised, “Thinking holistically is a good and best practice to start with. Don’t think of any messaging or narrative standalone. See how it will likely play across traditional online and digital platforms. Second would be visual storytelling that is contextual. Third would be usage of technology in the form of tools and last is think long term and qualitative. Don’t chase numbers and virality for the sake of it.”WebEnage’s Vaidya listed the following best practices that businesses can follow to build and maintain their reputation online:Transparency: Be honest and genuine in communication.Consistent Branding: Maintain a cohesive identity across platforms.Engagement: Respond promptly and professionally to feedback.Quality Content: Share valuable, relevant content.Monitor and Manage: Keep track of online mentions and reviews.Build Trust: Cultivate relationships with customers and influencers.Adaptability: Stay updated and adapt to changes in the digital landscape.

Greeshma Nachane has taken to LinkedIn to share her exciting career move, announcing her new role as Corporate Communications Manager at PayMate, a significant step in her professional journey.In a post on linkedin she expressed her gratitude, saying, “I have immense gratitude towards everyone who contributed to my Adfactors PR journey all my superiors, mentors, colleagues, media journalists, etc. Thank you so much everyone for all the support and learnings!”Greeshma’s professional background includes positions at Adfactors PR, Communicate India, White Marque Solution, and Trikut Films before joining PayMate.

Vaibhav Kulkarni has taken on the role of Head of Public Relations & Channel Marketing at ASUS, overseeing the company's Smartphones and Commercial PC divisions.Kulkarni became a part of ASUS in December of the previous year, coming from a role as Assistant Vice President (AVP) of Branding and Marketing at FINVASIA.His extensive experience also includes leading efforts in public affairs, branding, and communications at SWIFT. Furthermore, Kulkarni brings valuable insights from a significant tenure of almost seven years at Kingston Technology, where he worked in both India and the Philippines.

Zoff Foods, one of the prominent spice brands in India, has assigned Grapes as their PR and communication agency.The agency will be responsible for the brand’s overall media presence. As per the mandate, Grapes will take charge of the brand’s PR strategy, influencer marketing, advocacy and strategic brand positioning, and reputation management in India. The account has won after a multiple-agency post and will be served from its New Delhi office. Commenting on the partnership, Akash Agrawal, Co-Founder, Zoff Foods said, “We believe that this is the perfect and crucial time for our brand to align our communications strategy, and we are thrilled to associate with Grapes that understand our brand’s ethos and growth prospects. The Spice market is growing at a CAGR rate of 13 per cent, and the market plays a crucial role in the country’s exports. At Zoff Foods, we are committed to expanding our business horizons and contributing effectively to the Indian economy. I am optimistic that the agency will build a strong media presence for us.Ashish Agrawal, Managing Director, Zoff Foods, said, “Zoff Foods has become a prominent player in the Indian spice market thanks to Shark Tank India for the visibility and recognition. Our goal is to become a go-to brand in every household, from urban to rural areas. Thus, we believe that to achieve this objective public relations plays an imperative role in driving awareness. I am quite enthusiastic about this partnership with Grapes and look forward to driving meaningful conversations in the media landscape.Shradha Agarwal, Founder and CEO, Grapes, said, “We are thrilled to associate with Zoff Foods, and fully resonate with the brand’s vision. The partnership with Zoff Foods marks a pivotal moment for Grapes, symbolizing our commitment to driving impactful conversation coupled with digital innovation. We aim to achieve our objectives and drive impactful market presence through effective communication strategies.Zoff Foods received widespread attention after its appearance on Shark Tank (season 1). Their pitch on the show was one of the notable pitches by Akash Agarwal and Ashish Agarwal. The duo received funding of 1 crore at a valuation of Rs 80 crore from Aman Gupta, Co-Founder of Boat.

Vigor Media Worldwide, a renowned global media agency, has secured the Public Relations (PR) mandate for Anmol Industries Limited (Anmol Industries), a leading packaged food company specializing in biscuits, cakes, and cookies. This collaboration underscores Vigor Media Worldwide's expertise in strategic communication and brand enhancement within the food industry.Vigor Media Worldwide won the prestigious account following an aggressive multi-agency pitch and competitive bidding process. The agency's role will involve developing a strategic communication framework for Anmol Industries while reinforcing its leadership positioning in the industry.The mandate for Anmol Industries will be managed by Vigor Media Worldwide's Delhi-NCR office, supported by its proficient and dedicated team, alongside its skilled national and global associates, to enhance visibility and positioning of the brand among targeted segments.Expressing excitement about this association, Mr. Aman Choudhary, Executive Director, Anmol Industries Limited said, "We are pleased to announce our collaboration with Vigor Media Worldwide to enhance our PR and corporate communication framework. We are looking forward to deepening our market penetration and have found that their strategic approach and innovative ideas align perfectly with our vision. We anticipate their dedicated team to devise inventive strategies, enabling us to engage effectively with our stakeholders and enhance our brand presence among our target audiences."Emerging as a key player in the Biscuits and Bakery market in India, Anmol Industries Ltd has a strong presence in Northern and Eastern India and is actively expanding into the Southern and Western regions. Its product range includes a variety of biscuits, cookies, cakes, and rusk produced at world-class, state-of-the-art manufacturing facilities.Commenting on winning the PR mandate of Anmol Industries, Mr. Nikhil Singhal, Founder, Vigor Media Worldwide said, "We are truly privileged to be chosen as Anmol Industries' partners in enhancing their esteemed brand image. We are committed to crafting thoughtful and innovative communication strategies that resonate with their vision. With our expertise in brand enhancement and integrated media solutions, we aim to propel Anmol Industries towards their expansion objectives."

LS Digital, a leading independent digital marketing transformation (DMT) company, has awarded their PR and communications mandate to Kaizzen, a leading integrated communications agency, following a multi-agency pitch. Kaizzen’s mandate encompasses managing LS Digital's communication strategy, media relations, and corporate reputation. Through strategic initiatives and targeted campaigns, Kaizzen will leverage its expertise to further strengthen LS Digital's presence in key markets and support the company’s ambitious growth plans.LS Digital is committed to revolutionizing the digital landscape by placing digital marketing transformation (DMT) at the premise of its brand identity, with its specialised business units Langoor, a CX & Web 3.0 company, f1studioz, a UI/UX company, and Social Panga, a digital-first creative company. With a vision to drive innovation and redefine digital marketing standards to grow the industry, LS Digital follows its guiding mantra #ChallengeTheNow to build industry best solutions today that will reshape the future of global business.Speaking on the partnership, Anshuman Misra, SVP Strategic Partnerships, Marketing & PR "LS Digital is a visionary company working with a single purpose of putting Digital Marketing Transformation at the core of businesses. As India takes the centre stage in developing and delivering tech-enabled, innovative services to the world, LS Digital is geared-up in spirit and strength to lead this conversation, we are happy to welcome Kaizzen on board as our PR partner. We are confident that this collaboration will further strengthen our position as a pioneering force in business transformation." On this collaboration, Anshuman further said, “In this new era of digital innovation and transformation, joining forces with young and dynamic team of Kaizzen, will help us in our journey of redefining industry standards, inspire change and shape the future by transforming businesses digitally”.Nikhil Pavithran, Group President of Kaizzen, stated, “This partnership with LS Digital marks a pivotal moment for Kaizzen, symbolizing our commitment to driving digital innovation and transformation. LS Digital's forward-thinking approach, coupled with their integration of digital-first programmatic services to transform the way brands interact with their audience in the tech age, resonates deeply with our vision. We firmly believe in the immense potential of this collaboration, especially in alignment with the Honourable Prime Minister's Digital India initiative, which sets the stage for substantial market growth. This partnership signifies a synergy of expertise and gives us a great opportunity to leverage our combined strengths to drive meaningful impact and foster impactful dialogues."

Online reputation management company Reputation House has announced stellar performance for the fiscal year 2023, marking a significant milestone with a Dh4.8 million ($1.3 million) increase in revenue and 10% month-on-month growth in 2023 in the Middle East and North Africa (MENA) region.As the company positions itself for further expansion into Africa, it continues solidifying its standing as a digital disruptor and reputation manager. The company has announced partnering with three (3) African countries, for reputation management services, hinted 10 more African countries are expected to come into the fold in 2024, who are mostly from the government side.In a year fraught with challenges of educating the public about the concept of Online Reputation Management and how it is vital for corporates, governments and individuals, Reputation House’s remarkable growth underscores the company's unwavering commitment to delivering cutting-edge reputational solutions while adeptly navigating the evolving market landscape of this niche.Navigating an untapped MENA market for these specialised services, strategic collaborations were pivotal to Reputation House's success in 2023. Welcoming 45 new clients into its fold, the company expanded its reach and reinforced its reputation as a trusted industry advisor. These partnerships not only validate Reputation House's expertise but also pave the way for strategic collaborations and groundbreaking solutions to tackle the reputational challenges on the risk-prone worldwide web.“Looking ahead, we are gearing up for further expansion into Africa, aligning with its vision for global growth and market leadership. With a keen focus on delivering tailored solutions to address the unique challenges and opportunities in the African market, Reputation House aims to establish itself as the preferred choice for online reputation management services across the African continent,”, revealed Dima Raketa, (pictured above), Chief Executive Officer at Reputation House.A standout achievement in Reputation House's portfolio for 2023 was its collaboration with the government clients in the African region (names held for confidentiality) to enhance these countries’ online reputation worldwide. This landmark partnership underscores Reputation House's dedication to leveraging its expertise for shaping positive narratives on a global scale,”,To manage and propel its ambitious growth trajectory, Reputation House made strategic appointments to key leadership positions. With the addition of a heads of marketing and events, the company aims to elevate its presence and foster deeper connections with clients and stakeholders. Additionally, the recruitment of highly skilled professionals further strengthens Reputation House's capabilities and ensures continued success.Reputation House has offices in Dubai, Hong Kong, and Miami.

TishTash Communications, the Dubai-based, award-winning independent communications agency, has announced that it has added international, regional, and local brands to its portfolio of lifestyle, health, and wellness clients. These latest client wins include:Anthropologie – The internationally beloved concept store brand is known for its curated assortment of clothing, accessories and home decor that reflects the spirit of creativity and individuality. TishTash are working closely with the Middle East team to support Anthropologie's marketing strategies in the GCC with earned PR and media, events as well as content and influencer strategy. Dubz – Offering travelers hassle-free check-in and comfort from home, Dubz (by Dnata) is a luggage pickup, storage and delivery service that also checks you in for your flight and prints your boarding pass at your doorstep. TishTash will be managing the influencer strategy and brand seeding across the UAE.Dr Tanya Skincare – Supporting the launch of Dr Tanya’s Skincare in the UAE, the Australian-made and owned skincare brand features doctor-derived formulas infused with medical-grade ingredients and Ayurvedic inspiration. TishTash will lead the brand launch with earned PR, brand awareness and events.FITCODE – The brand-new wellness destination has appointed TishTash to build brand awareness and support with influencer and brand partnerships. Humble Power – A homegrown, purpose-led, female-founded modest athleisure brand, Humble Power aims to empower women to embrace their unique style. TishTash is responsible for traditional media awareness around the brand as well as influencer strategy and brand collaborations.On the continued growth and client wins in Q1, Managing Director of TishTash Communications, Polly Williams says: “It’s been an excellent start to the year at TishTash and we are thrilled to finish the first quarter by representing such brilliant brands as Anthropologie, Dr. Tanya Skincare, Humble Power, FITCODE and Dubz. Each of these brands represents our commitment to lifestyle, wellbeing and health-based clients as our core agency strategy and we look forward to creating fully integrated, cross-platform campaigns across our PR and digital teams that resonate with consumers and build awareness alike across a successful summer and beyond”.

An unprecedented 45 PR agencies and industry organisations came together last week to work for a shared objective – urgent action against climate change. The United Nations Development Programme (UNDP)’s “Weather Kids” campaign launched on 21st March, with coverage in over 80 markets so far.The Weather Kids campaign features a series of children from around the world taking over local and national TV weather reports to deliver terrifying forecasts from the future. The segments warn viewers of catastrophic risks rising temperatures will bring to people and the global economy in just a few decades, including a projected impact on 94% of the world’s children. The earned media objective focused on achieving tier 1 press coverage in all the partner markets, with the most important objective being to motivate adults to take a pledge that commits them to changing their habits for the benefit of children in their life. The creators of the idea were purpose-driven creative agency, Activista.There was no PR budget for this campaign, yet the call for support from the global PR community was answered emphatically, with the commitment from some of the world’s leading agencies from the USA and Canada, Australia, UK, Northern Ireland, Ireland, France, Germany, Austria, Switzerland, Denmark, Sweden, Finland, Italy, Spain, Portugal, Czechia, Poland, Bulgaria, Romania, Moldova, Hungary, Turkey, United Arab Emirates, Brazil, Argentina, Colombia, China and Honk Kong, India, Indonesia, Singapore, Thailand, Vietnam, Philippines, Nigeria, Kenya, South Africa, Morocco, Algeria, Tunisia. PR agencies, especially the world’s biggest, are known for their sharp attention to resources and revenues, so to achieve this collaboration required an inspiring creativity, drive, dedication, and genuine hunger for change. The scale of worldwide coverage has been monumental, achieving broadcast and print media across target markets including China, India, UK, and US.The International Communications Consultancy Organisation (ICCO) announced their partnership with UNDP in November and swiftly set up a Climate Communications Taskforce (CCT) to tackle PR campaigns, with an immediate focus on the earned media for Weather Kids.The purpose of the taskforce for this campaign was simple – own and execute the earned media strategy worldwide, without spending. Chris Pratt, Managing Director, Better Impact at Hill+Knowlton Strategies in UK was appointed Co-Chair of the Taskforce alongside Boaz Paldi, Chief Creative Officer, UNDP.With the strategy in place, the taskforce then built a vast network of support for local country activation, securing the commitment of 35 ‘Activation Partners”. Activation partners have been integral in pitching the story locally, with a breathtaking range of approaches, ideas, and solutions.The success of the collective PR effort shows the power and impact not only of PR agencies, but of international networks. At a time when global institutions are under a microscope, facing challenges from divisive politics to misinformation – this story is an important statement about the nature of global not-for-profit organisations, and their unique ability to mobilise collective action and affect change.The strength and seriousness with which UNDP has committed to PR and the earned media around this campaign is another demonstration of PR’s status as a leading force in global issues and shaping humanity’s future.  Boaz Paldi, Chief Creative Officer, UNDP, and Co-Chair Climate Communications Taskforce said:“We know PR is an integral component in fighting climate change and this campaign has reinforced that substantially. I have been blown away by the scale of support from ICCO’s members for Weather Kids. The commitment to contribute from so many different organisations, countries, cultures, languages is unlike anything I’ve seen before. This is the biggest climate campaign ever and gives great hope for the future of the children at the heart of Weather Kids.Chris Pratt, Co-Chair, Climate Communications Taskforce“It has been an honour to lead the CCT alongside Boaz with such a talented group of PR experts delivering fantastic earned media for this campaign worldwide. The scale and diversity of support from the PR community demonstrates the nature of the issue we are seeking to tackle. This affects us all and I am sure Weather Kids is just the beginning for the CCT in turning the tide and making a difference for the future of the planet.”Girish Balachandran, Founder, ON PURPOSE and Vice-Chair, Climate Communications Taskforce said:“Home to 3 of the world's 15 most vulnerable cities to climate change, India is uniquely impacted by the effects of climate change. However, the local innovation in climate adaptation and resilience can also offer solutions to the rest of the world. By also amplifying voices from the global south, this campaign serves as a powerful reminder that we're not simply waiting for a solution; we're actively contributing to it.” Paco Conde, Founder and ECD, Actavista said:"At Activista, we believe that universal truths breed extraordinary ideas. Few truths are as universal as the desire to secure a better future for our children. This campaign amplifies their voices, reminding us that their future is at stake and urging climate action".Grzegorz Szczepanski, President, ICCO said:“When the UNDP pitched the idea to ICCO at Cannes Lions last year, we thought wow – I am not sure anything like this has been done before – but of course we couldn’t refuse. Climate communications was already a top priority for ICCO and its members, and I had faith in our network to deliver to the high standards and ambitious objectives - they didn’t let us down. This campaign has brought together ICCO members from over 30 countries and it is just the start of our UNDP partnership. It is great credit to our members that PR is being recognised as integral to solving the great global challenges of our times”.

In today’s rapidly evolving digital landscape, the role of smart tech and data analytics has become paramount across industries. Just as advertising and marketing have embraced these technological advancements, PR professionals are leveraging data expertise to revolutionise their strategies. The integration of data analytics is reshaping PR, media, and tech strategies, offering businesses key advantages in navigating the dynamic business environment.“With the lines of marketing with PR and communications blurring, the need to bring evaluation and due diligence to campaign strategy has been amplified by leaps. The only way to tackle this is to embrace smart technologies like AI, ML that bring the true value of ROI deep diving to extract where the money spent is really demonstrating results – be it connections or leads, media buy in, share of voice , social media trend analysis, SEO or even thought leadership positioning,” noted Mou Chakravorty, Associate Director - Marketing Communications, Deloitte India.AI applications also bring in ways to cut through mundane tasks, bringing automation for efficient use of talent at a time when balancing client demand, processes and people crunch have become challenging due to the fast pace digital movement, she added.Integration of data expertise reshaping PR, Media & Tech strategiesAccording to Jyotsna Dash Nanda, AVP - Corporate Communications, Dharampal Satyapal Group (DS Group), “Data is the new PR gold. Traditionally seen as an “art”, PR is becoming a “science” with data analysis. The integration of data expertise is revolutionizing PR, Media, and Tech strategies. Data analysis allows for smarter targeting, measurable success through campaign tracking, and crafting messages that resonate with audiences. Data shows the impact of campaigns, allowing for adjustments and resource allocation based on what's working. PR professionals armed with data expertise can adapt and evolve their strategies. This shift from intuition to data-driven insights empowers businesses to navigate the evolving landscape with a competitive edge.”Akanksha Jain, Head - Public Relations & Corporate Communications, BharatPe, explained, “The integration of data expertise helps PR and Communications professionals to better understand the impact created by the PR campaigns. Communication leaders can have access to data not only in terms of number of stories, but also in terms of more holistic impact like sentiment check, effectiveness in terms of messaging, tonality of the stories, and reach across locations. Today, there are tools available that can help Communication leaders understand the efficacy of a campaign or an announcement, or get a sense of what did not work for them, so they can make the required iterations.”Ajey Maharaj, Head of Corporate Communications & PR, Fortis Healthcare Ltd, too, considered the incorporation of data analytics into Public Relations (PR), Media, and Technology strategies to be a significant shift in the way businesses strategize their communication and establish their market presence. He added, “In an era where information is abundant and consumer attention spans are short, the application of data analytics offers businesses a distinct competitive advantage. This approach enables them to traverse the dynamic business environment with unmatched precision and foresight.”“With the advent of AI and similar technologies, data takes the centre stage in PR like it does in many other professions,” noted Tanmana Rath, Lead Communications and Stakeholder Management at TERI, adding, “In today’s rapidly evolving PR landscape, precision is paramount. Creating effective PR strategies demands a profound understanding of the target audience, their preferences, and the dynamic media environment. Here, data analytics emerges as a transformative force, equipping PR professionals with a treasure trove of insights to drive informed decisions. The advantages are manifold. Through harnessing data analytics, PR experts can pinpoint emerging trends, dissect consumer behaviour, and tailor their messaging with precision. The ability to foresee and promptly react to market fluctuations is priceless. Whether it’s adapting to shifts in media consumption patterns or refining communication strategies based on audience sentiment, data-driven PR approaches are reshaping the rules of engagement.”The advantagesData-driven decision making helps Communication leaders craft a more robust and impactful strategy that can help get the required results, pointed out Akanksha Jain. Communication leaders can also be better prepared in case of a crisis as these tools can help them map the overall digital universe and observe outliers, if any. One can also understand who are media friends and which media houses are constantly publishing negative reportage about the company. “Also, by using data analytics, Communication leaders can talk in terms of micro as well as macro-impact across a range of cohorts, and not only limit to number of stories or AVE. This resonates better with the management of a company,” Jain added.Fortis Healthcare’s Ajey Maharaj listed the following key advantages and benefits:Advantages for Businesses:Targeted Communication: Through data analytics, businesses can segment their audience by demographics, preferences, and behaviours, crafting messages that resonate deeply and foster engagement.Measurable Outcomes: Data expertise allows companies to define clear, quantifiable objectives for their PR and media campaigns, evaluate performance, and fine-tune their strategies for maximum effectiveness.Strategic Decision Making: Insights derived from data analytics equip businesses with the knowledge to make informed choices, efficiently allocate resources, and stay ahead of market trends and opportunities.Benefits for PR Professionals:Enhanced Campaign Efficiency: Leveraging data-driven insights, PR professionals can pinpoint the most impactful channels and messages, leading to campaigns that not only reach, but resonate with their intended audience.Improved Crisis Management: The capability for real-time monitoring of data enables PR experts to swiftly identify and address potential issues or negative perceptions, safeguarding the brand’s reputation.ROI Measurement: Data analytics plays a crucial role in quantifying the return on investment for PR activities, underscoring their value and supporting the case for future budget allocations.Through the analysis of data, PR professionals gain valuable insights into audience behaviour, media landscape, sentiment trends, and emerging patterns, noted TERI’s Tanmana Rath, adding, this enables them to enhance their strategies, showcasing the tangible value of PR initiatives to stakeholders. “Leveraging data-driven decision-making, communication experts can take a deep dive into customer behaviors, preferences, and needs. By dissecting customer data, they refine their strategies to ensure precise message delivery to the intended audience, crafting bespoke communication strategies tailored to specific demographics and timing for optimal impact,” she said.Highlighting the advantages, Jyotsna Dash Nanda of DS Group shared:Sharper Targeting: Traditionally, PR relied on intuition and experience to target audiences. Data analytics provides a more scientific approach. By analyzing demographics, social media engagement, and media consumption habits, PR teams can identify the exact audience segments most receptive to their message. This laser focus ensures resources are directed towards those who matter most.Content Optimization: Data analytics helps craft compelling content. By understanding what resonates with target audiences (preferred topics, keywords, content formats), PR professionals can tailor messages to generate higher engagement. This data can also reveal sentiment around certain topics, allowing PR teams to address concerns or adjust messaging accordingly.Campaign Measurement & Improvement: The true impact of PR efforts can be elusive. Data analytics offers a solution. By tracking website traffic, social media mentions, media coverage sentiment, and brand awareness metrics, PR teams can measure the effectiveness of campaigns. This data allows for adjustments and optimizations throughout the campaign lifecycle, maximizing its impact.Crisis Communication: Social media and the 24/7 news cycle can quickly turn a minor issue into a major crisis. Data analytics allows for real-time monitoring of online sentiment and media coverage during a crisis. This empowers PR teams to identify emerging concerns, respond swiftly, and shape the narrative effectively.Data-Driven Decisions: Intuition and experience are valuable assets, but data provides a powerful foundation for decision-making. PR professionals can leverage data insights to choose the most appropriate communication channels, craft stronger media pitches, and tailor messaging for maximum impact. This data-driven approach ensures PR strategies are relevant, timely, and deliver measurable results.Akanksha Jain added here, “Data analytics empower PR professionals with a single-window view that helps them understand the challenges with reference to specific media houses/ locations that may not be reporting in line with the narrative they want to build. The leaders can accordingly focus on building relationships and try and drive a positive narrative building.”Jyotsna Dash Nanda concluded by saying, “In today’s dynamic market, where audience preferences and media consumption habits are constantly evolving, data analytics equips PR professionals to navigate this complexity. By leveraging data, PR teams can develop targeted, impactful campaigns that resonate with their audiences and achieve their desired outcomes.”

Chris McCafferty, who served as group CEO of MSL London and sustainability consultancy Salterbaxter, is departing the firm. Taking his place is Rebecca Grant, former CEO of BCW London, who will now lead as chief executive of Publicis’ UK Influence practice.In her new role, Grant will helm MSL, Taylor Herring, and Salterbaxter, while also expanding her responsibilities as EMEA chief client officer for Publicis' influence practice within the French-owned holding group.McCafferty, having led for over four years, has chosen to step down to pursue fresh challenges. Reflecting on his tenure, he expressed pride in fostering inclusive growth and prioritizing people-centric decisions. He emphasized the transformative impact on both commercial and personnel fronts, noting the industry's positive reception to their approach.As CEO of Publicis Groupe UK’s influence practice, Grant will drive growth strategies for existing agencies, collaborating with agency leaders and the Publicis Groupe UK executive committee. Her role as chief client officer will concentrate on identifying novel avenues to create value for multi-market clients. Grant will report directly to Demet Ikiler, CEO of Publicis Groupe EMEA.Grant arrives with a wealth of experience, having spent 13 years at BCW, where she held positions including CEO for BCW UK and global chief brand officer. Notably, she spearheaded the merger of Cohn & Wolfe and Burson-Marsteller in the UK before assuming the role of CEO in 2018. Prior to her tenure at BCW, Grant held leadership roles at Cohn & Wolfe and Weber Shandwick, among others.Grant's team will include Jo Grierson, managing director of MSL, James Herring and Cath Taylor, co-founders of Taylor Herring, and Steve Lindsay, managing director of Salterbaxter.Commenting on Grant's appointment, Publicis Groupe EMEA CEO Demet Ikiler commended her leadership prowess and proven track record of driving innovation and growth. Ikiler expressed confidence in Grant's ability to advance the Influence practice in the UK and expand solutions across EMEA, collaborating with agency leaders in the region. Ikiler also extended best wishes to McCafferty in his future endeavors.In response, Grant expressed enthusiasm for joining Publicis Groupe UK during a period of substantial growth and innovation, particularly in AI and data intelligence. She looks forward to building on the foundation laid by the agency portfolio and ushering in a new phase of growth, recognizing the pivotal role of influence in brand and business success.

Wing Communications, a digital marketing agency specializing in comprehensive brand strategies and innovative marketing solutions, has renewed its PR mandate with Advait Infratech. This renewal is a testament to the successful collaboration between the two organizations and highlights Wing Communications' proficiency in delivering results-driven PR and marketing strategies.Shiva Bhavani, Founder and CEO of Wing Communications, commented on the renewal, saying, "Our ongoing partnership with Advait Infratech is a significant achievement for us. It reflects not only our capability to deliver comprehensive and effective PR solutions but also our commitment to nurturing long-term relationships with our clients. We are excited to continue our work with Advait Infratech, driving their brand forward and highlighting their vital role in the infrastructure sector."Wing Communications has been instrumental in enhancing Advait Infratech's brand visibility and market presence. Through targeted PR campaigns, effective social media management, and engaging content creation, Wing Communications has successfully positioned Advait Infratech as a leader in its field. These efforts have led to increased brand awareness, better customer engagement, and strengthened stakeholder relationships for Advait Infratech.Rutvi Sheth, Chief Marketing Officer at Advait Infratech, commented on the impact of this partnership: "The strategic PR initiatives by Wing Communications have been reflective, absorbent and to-the-point. The team is extremely supportive and understands the briefs, absolutely perfectly. It is a pleasure to be working with them."Advait Infratech, renowned for its innovative solutions in the power transmission and telecommunications sectors, continues to benefit from the strategic PR and marketing initiatives led by Wing Communications. The partnership has facilitated Advait Infratech in reaching broader audiences and effectively communicating their commitment to sustainable and efficient energy solutions.As Wing Communications and Advait Infratech move forward in their partnership, the focus remains on leveraging cutting-edge marketing techniques and creative storytelling to showcase Advait Infratech's commitment to excellence and innovation in the infrastructure industry.

Digital jukebox leader TouchTunes has chosen SourceCode Communications as its new US public relations agency of record. This strategic partnership aims to propel TouchTunes' brand image directly to consumers.SourceCode will craft a multi-faceted marketing strategy to achieve this goal. Creative campaigns, digital initiatives, and data-driven tactics will all be employed to amplify brand awareness among target audiences. SourceCode has already provided support for TouchTunes' acquisition of Arachnid 36, known for their BullShooter electric dartboards stationed in approximately 30,000 locations worldwide.Previously, TouchTunes, whose jukeboxes grace over 65,000 bars and restaurants, relied on Bolt PR for their US public relations needs.“It’s been more than 20 years since we invented the commercial jukebox and over the decades, we have continually reinvented the experience in a way that drives innovation and pushes design boundaries. As we enter this next phase of our evolution and put a more direct focus on directly engaging with consumers, we were impressed with SourceCode’s creative approach and overall enthusiasm when it comes to helping brands stand out and connect with their desired audiences in an authentic, memorable way,” said TouchTunes CMO Robert Tomkinson.

Ideosphere has announced that they have been selected to support Magnite, the largest independent omnichannel sell-side advertising company, with its public relations needs in India. Ideosphere will support Magnite’s India communication programme and elevate Magnite’s share of voice as the company’s presence in India expands. Speaking on their ambitions for India, Gavin Buxton, Managing Director of Asia at Magnite said, "With programmatic adoption in India forecasted to increase steadily over the next several years, our presence in India allows us to more easily help our clients navigate the quickly changing landscape. The competitive nature of the market requires consistent and impactful messaging, and we are confident in Ideosphere’s ability to deliver this. Their understanding of our business and strong team will be of immense value in amplifying the exciting work we are doing in market through impactful PR and communications." Magnite is the world’s largest independent omnichannel sell-side advertising company and a leading, scaled alternative to the walled gardens that dominate advertising. Magnite recently announced the opening of a new office in Mumbai, indicating the company's commitment to providing support for publishers and buyers in India, one of the fastest-growing digital advertising markets in the world. The India digital advertising market has grown substantially in recent years as India’s population spends more time than ever online and global marketing technology platforms have elevated India to a priority market as a result. Commenting on the partnership, Minal D’Rozario, Co-Founder Ideosphere, said, "Indian brands and agencies are experiencing a seismic shift due to large-scale digital technology advancement in the programmatic advertising and OTT space. Magnite brings yet another world-class technology offering to the Indian advertising market. We are leveraging our team’s insights and strategy capabilities to ensure Magnite is well positioned in the Indian market. The mandate would require us to focus across multiple industry personas to drive custom narratives with an intention of education, behavioral change and brand advocacy.”

Journalist-turned-communications strategist Boby Kurian and reputation industry veterans Madan Bahal and Rajesh Chaturvedi have formed a joint venture company, StratInk Consulting, offering CEOs and leading investors bespoke communications solutions for complex business environments.Bahal and Chaturvedi, founders of South Asia’s leading public relations firm, Adfactors PR, are partnering in their personal capacities. Kurian will lead and drive the management as Co-Founder and Managing Director. StratInk Consulting will deliver communication-led corporate advisory services to India Inc. on the strength of business and industry understanding. The firm will engage with principal stakeholders and their teams on conceiving and supporting value-enhancing and ring-fencing strategies.StratInk will offer counsel on risk intelligence, merger and acquisition, public advocacy, people advisory, investment cycles, and geopolitical and economic trends. The consultancy’s specialist team will be drawn from newsrooms, communications, law firms, capital markets and public policy platforms. The firm will have India offices in Bengaluru, New Delhi, and Mumbai. StratInk will draw on Kurian’s strengths in founder, CEO and boardroom advisory. As a newsroom expert, he played an essential role in mainstreaming conversations on private capital and the start-up economy in the last decade.Bahal and Chaturvedi have spearheaded the four-decade-old Adfactors Group, a leading communications conglomerate in the country, comprising Adfactors PR, Adfactors Advertising and chlorophyll, besides ownership interests in research companies such as IndiaStat and Projects Today.Kurian previously held senior editorial functions at The Times of India and The Economic Times, among other media. He advises the world's largest tech investor and multiple business leaders on growth opportunities and business risks.

In an era where diversity and inclusivity are paramount, women leaders are revolutionising the landscape of Public Relations (PR) and Corporate Communication. With their unique strengths and perspectives, they prioritise empathy and understanding, particularly in crisis management when navigating sensitive issues.Even as most industries are now upping their DEI game, the PR industry has for long been promoting women in leadership roles, in fact, the PR industry has a large percentage of women founders and has a strong gender sensitive strategy.Tanmana Rath, Lead Communications and Stakeholder Management at TERI, believes that women leaders in PR and corporate communications tend to bring a collaborative and inclusive approach to the boardroom. Their diverse experiences and leadership styles foster relationship-building, leading to more authentic and impactful communication strategies. Moreover, their emphasis on nurturing talent, empathy, and promoting diversity contributes to a dynamic and forward-thinking industry landscape.On an affirmative note, Jyotsna Dash Nanda, AVP - Corporate Communications, Dharampal Satyapal Group (DS Group), points out that women leaders are reshaping the landscape of PR and corporate communications by bringing a multitude of strengths to the table. These include:Diverse Consumer Understanding: Women represent a significant and growing consumer demographic, ensuring campaigns resonate with a wider audience and avoid traditional gender biases in messaging.Collaborative Communication: Studies suggest women tend towards a more collaborative communication style, fostering teamwork and inclusivity within communication teams, leading to richer brainstorming sessions and more well-rounded strategies.“Women have higher emotional intelligence and hence, are able to build a balanced environment for employees. This, in turn, helps to build a cohesive team that can drive better results. It also enables an environment where employees are more confident to share their ideas, in turn driving innovation,” opines Akanksha Jain, Head - Public Relations & Corporate Communications, BharatPe.She further says, “Women are often skilled at fostering inclusive and participatory decision-making processes, valuing diverse perspectives, and seeking input from all stakeholders. This collaborative mindset can lead to more innovative solutions, stronger team cohesion, and better outcomes for organisations as a whole.”Jain also notes that women have a different way of looking at things as compared to men. This ensures that they bring a different perspective to a situation or a problem at hand. Additionally, their eye for detail can help add a new dimension when evaluating a problem at hand.Addressing the role of empathy and understanding in crisis management, Tanmana Rath emphasises, “As a professional, I believe in active listening, acknowledging concerns, and showing genuine care for those affected. Compassion and a commitment to resolving issues establish trust, strengthen relationships, aligning with our values of empathy and understanding. Women leaders like Mary Barra, Chair and CEO of the General Motors Company, or Jacinda Arden, former Prime Minister of New Zealand, are inspiring examples who have turned around situations with their remarkable leadership.”Jain emphasises that when dealing with sensitive issues or stakeholders, it is important to keep a cool head and hear out the issue, before responding or reacting. “The response should be well-measured and factual in nature. Empathy is important and as a leader, one should be mindful of the trust that an employee has on him/ her to solve an issue. It is recommended to bring the issue to its logical conclusion and extend all possible support (sometimes only listening and guiding helps) to the concerned employee,” she adds.Jyotsna Dash Nanda stresses that diversity and inclusion are strategic imperatives, adding “Women leaders often excel at building strong relationships with stakeholders, fostering trust and understanding. This is crucial in crisis management and reputation management.”According to her, in crisis management, empathy is paramount. Here’s how to prioritise it:Active Listening: Acknowledge stakeholders' concerns, emotions, and validate their perspectives.Transparency and Authenticity: Communicate transparently, taking ownership of mistakes, and outlining a clear path forward.Humanise the Response: Showcase the company's commitment to resolving the situation with genuine care.Enhanced Creativity: Diverse teams bring a wider range of perspectives, leading to more creative and impactful communication strategies.Brand Authenticity: A commitment to diversity enhances brand authenticity and resonates with a broader audience.Improved Talent Acquisition: Diverse workplaces attract top talent from all backgrounds, leading to a more competitive and innovative workforce.TERI’s Tanmana Rath adds here, “We prioritise inclusivity and diversity by ensuring our messaging reflects varied perspectives and engage with a range of stakeholders. We have enhanced our brand reputation, increased engagement, and built stronger relationships with stakeholders, ultimately leading to business gains through improved trust, innovation, and market relevance.”As far as mentoring and nurturing the next generation of leaders in PR and corporate communications is concerned, Akanksha Jain says that she prefers to advise and guide numerous young professionals on how to further advance in their career. “I guide them from time-to-time on dealing with daily issues, skills that they need to add to their kitty, and on people management. I have always advised all young professionals to invest a lot of time in reading about their industry and be well-aware of the latest developments. This adds to the confidence levels and helps position them as well in front of their senior leaders. Also, I advise next generation of leaders to have the confidence to speak their mind in a meeting and not get bogged down by what others have to say.”Regarding mentoring the next generation, Tanmana Rath says, “I believe in mentoring the next generation by sharing experiences and nurturing their strengths. Leading with empathy, providing opportunities for growth, giving a platform to learn, and offering constructive feedback. By fostering confidence and emphasizing continuous learning, I strive to empower the younger generation of communicators to excel in their careers and make meaningful contributions to the industry.”Data from Forbes highlights the correlation between diversity and financial performance, stating that companies with diverse leadership teams have a 19.1% higher chance of exceeding industry-level profitability.By embracing these fresh perspectives and innovative approaches, women leaders are driving a new era of effective and impactful PR and corporate communication.

Vigor Media Worldwide, a renowned global media agency, has secured the Public Relations (PR) mandate for Star Estate, a prominent real estate services company. The contract comes as another acknowledgement of Vigor Media Worldwide’s exceptional expertise in PR and communication.Vigor Media Worldwide won the prestigious account after an aggressive multi-agency pitch followed by a competitive bidding process. The role of Vigor Media Worldwide will be to build a strategic communication framework for Star Estate and further strengthen its indomitable leadership positioning in the industry.Vijay Jain, Director, Star Estate said, “We are pleased to welcome on board Vigor Media Worldwide which possesses all the required zeal and enthusiasm to help us enhance our brand's visibility and reach. Our goal is to provide our customers with a comprehensive and flawless experience in buying or investing in residential and commercial properties."Star Estate has earned the distinction for offering best-in-class real estate and property-related solutions for over a decade. Through extensive market research and scientific data analysis, Star Estate provides hassle-free property investment solutions for home buyers and strategic planning for developers, earning acclaim from its clients and customers. Star Estate is associated with India’s best-in-class real estate developers who have a legacy of making outstanding real estate properties.Expressing his enthusiasm about winning the PR mandate of Star Estate, Nikhil Singhal, Founder of Vigor Media Worldwide said, “It’s our privilege to partner with Star Estate, known for its excellence and trust in the real estate industry. Our aim is to enhance Star Estate's brand visibility and reputation through strategic PR initiatives.”Vigor Media Worldwide has cross-sectoral expertise spanning Real Estate, Education, Lifestyle, FMCG, Hospitality, Healthcare, Technology, Security, Consulting, and a host of other sectors of the economy. Its client portfolio includes top-of-the-line brands in the industry with recurring association over the years.

Key Communications, one of Delhi/NCR’s fast growing public relations and storytelling company has today released a list of 50 most influential women storytellers of the New Bharat. Since the beginning of human civilisation storytellers have always existed in some form or the other. As India is fast emerging as a global superpower, modern storytellers have a vital role to play. Key Communications initiative is aimed at recognizing the modern storytellers from the world of media and content creators who are shaping conversations leading to economic, social, and political transformation in the country. This initiative reflects Key Communications' commitment to diversity and innovation in India’s promising storytelling segment.Under the banner of Trailblazing Women Changing the Narrative, the Key Communications social media campaign has also gained the wide attention of national and international storytellers. The campaign not only celebrated their accomplishments but also underscored the importance of gender equality and diversity in media and influencer spaces."We believe in the power of diverse storytelling narratives and the impact they have on shaping perceptions and fostering inclusivity. Through such initiatives, Key Communications intends to contribute to a more inclusive media and influencer landscape that champions diversity and recognizes the invaluable contributions of women across industries.” said, Gurvinder Kaur, Co-founder & Director, Key Communications.After evaluating women storytellers on various parameters including unique style, innovative content, audience engagement, emotions and expressions, message consistency and effectiveness, impact etc., team Key Communications compiled a list of 50 remarkable women influencers and journalists from diverse backgrounds, spanning industries such as lifestyle, art, luxury, travel, and journalism. These trailblazers’ inspiring stories have impacted millions of lives addressing social, cultural, economic, and political issues.

Mars Wrigley India is known for its iconic brands like Snickers, Bounty, Twix, Mars, Galaxy, and many others. On the occasion of Women’s Day, Adgully spoke to Sunita Patnaik, Director - Corporate Affairs, Mars Wrigley India, where she candidly shared her views about what Women’s Day means to her as a woman leader, bringing equality and inclusivity in the work place, the challenges and biases that she has faced in her professional journey, and much more.What does Women’s Day mean to you personally, and how do you believe it impacts the global conversation on gender equality?While there are a lot of causes that deserve equal attention, having a dedicated day to double click on matters directly relating to women enables wider global attention. Personally, it serves as a moment of reflection to check-in with where I started from and where I am, and how I can strive towards excellence on a daily basis. It also serves as a day where I, along with my female tribe, get to recognise, celebrate and commit to lift each other so that we can have more of us out there as equal stakeholders with our male counterparts.How do you view the significant role that women have played in shaping the field of public relations?Women have played a significant role in shaping the evolution of public relations over the years, as is evident from the fact that women make up 75% of the public relations industry globally. This is also reflected in the Indian PR industry, which comprises almost 70% women, as per various reports. I feel so proud of how this fraternity has transformed over time to elevate the profession, connect and engage with a changing audience, in shaping narratives and breaking many stereotypes.Please share your personal insights from your journey as a woman leader in corporate affairs.My journey as a Corporate Affairs professional over the past two decades has been empowering. I have witnessed the evolution of many things, especially the “positioning” of Corporate Affairs and the thought processes. From being brand reputation drivers to being curators of narratives in service of the eco-system, from working to serve a cause for short term to a larger purpose for long term impact, to making and shaping conversations where they matter, the journey has been long and transformational. From being a journalist to a Corporate Communications professional and now heading Corporate Affairs where I contribute to policy advocacy, my professional journey has been marked by several milestones. I owe a lot of this to my mentors and exemplary CEOs of brands, that I have been part, for being allies and constantly pushing to raise the bar.Today, I have a seat at the table, and am a member of a gender balanced leadership team at Mars Wrigley India. While I feel proud of how women are leading the PR industry from the front, I would like to see more and more women breaking the traditional moulds to find their voice in public affairs and policy dialogues.How have you navigated biases and gender stereotypes?Navigating and challenging gender biases and stereotypes has been an ongoing journey filled with trials and triumphs. From the early days of my career as a journalist, facing denials of prime beats and night shifts solely based on my gender, to being pigeonholed as merely an English content writer in my role in Corporate Communications and later facing the notion that Public Affairs or Government relations belong predominantly to the male domain within Corporate Affairs – I have encountered these biases at every turn. The softer aspects of a woman’s personality, her vulnerability, are often misconstrued as lack of strength, capability and confidence to take on higher responsibilities. Overcoming these external stereotypes and simultaneously battling my internal barriers, including the infamous imposter syndrome, have been formidable challenges. I try my best to find my voice amidst the noise, using it not only to counter prevailing perceptions but also to raise awareness levels, educating and enlightening those around me. The journey hasn’t been easy, but every obstacle has only fueled my determination to break down barriers and pave the way for future women leaders.What role do you see men playing in advancing gender equality, and how can they be allies in this cause?A culture of equality and inclusiveness can only become a reality when everyone in a room is willing to understand, listen and be empathetic. Though there has been improvement in recent past on increasing women in the workforce, there is still a lot to be done. I think the responsibility of inclusiveness lies on both men and women with individual accountability and intent to envision and realise this. This isn’t just a woman’s problem, this is everyone’s problem.Mars Wrigley has been dominating the markets all over with its many brands like M&M, Snickers, Bounty, etc. How does the success of Mars Wrigley feel, being the Director - Corporate Affairs?When I am part of an organisation that makes iconic brands Snickers, Galaxy, Boomer, that inspire moments of everyday happiness, I feel a sense of pride. We’re not just committed to our consumers, we’re focused on positively impacting the planet and the communities.How does Mars balance consumer demands for innovative products with sustainability goals and ethical sourcing practices?We are a global business of people and brands with a clear purpose. We believe the world we want tomorrow starts with how we do business today. We are transforming the way we work – from how we source raw materials like cocoa, to how we fish the oceans for our pet food ingredients – to ensure every part of our operations and extended supply chains help people and the planet. From the cocoa in our chocolate treats to sourcing fish for our feline friends, we’re ensuring we source through responsible, sustainable, and transparent programs.From the factories that make our iconic chocolate and GMFC, food and pet nutrition products, to the veterinary hospitals and clinics that care for animals, our global Net Zero Roadmap outlines how it’s possible to cut emissions by 50% by 2030. As Poul Weihrauch, CEO, Mars, says, “As I have said before, profit and purpose are not enemies. Investment in climate is not a trade-off between planet and productivity, or between environment and employment. Consumers and our Associates clearly want both – and so do we. Investing in emissions reductions is sound business policy, it is achievable, affordable, and it is absolutely necessary.”

 IAN backed Wizikey, the AI-Powered Media Intelligence Platform for PR & Comms Teams, today announced the release of its highly anticipated Top 100 Newsmaker Women Leaders list, showcasing remarkable women from diverse fields who have made significant contributions to their respective industries.This year's list features an impressive array of talent across various sectors, highlighting the exceptional achievements and influence of women in shaping the narrative and driving change. With representation from sports, media and entertainment, business, government, social activism, and more, these women exemplify excellence and leadership in their fields.We are thrilled to honor these 100 exceptional women who have demonstrated outstanding leadership, innovation, and impact in their respective fields,This data-driven approach ensures we recognize the most impactful women leaders across diverse fields, like business, which contributes 31%, followed by media and entertainment at 25% of the list, and sports at 22%." said Aakriti Bhargava, Co-founder of Wizikey. "Their achievements serve as a testament to the power of diversity and female leadership in driving progress and shaping the future." The Top 100 Newsmaker Women Leaders list is compiled based on a rigorous evaluation process that considers various factors, including news score, industry influence, and societal impact.

In the last 10 years, PR has taken a different dimension, especially after the entry of social media and the rapid shift to digital during the pandemic period. At the same time, the industry has been facing stiff challenges; moreover client expectations have also increased, with more emphasis being given to digital and online reputation management. The industry has undergone a radical shift and the current times have pushed the industry to change gears.In an exclusive interview with Adgully, Sonam Shah, Founder and CEO, Treize Communications, speaks at length about effective leadership within the PR industry, how to prioritise diversity and inclusion within one’s team and client base, insights on how women leaders in PR can effectively negotiate for themselves and their teams, and more.How do you define effective leadership within the PR industry, particularly as a woman in a leadership role?Effective leadership comes with setting an example by the path you take. And this goes across any sector or leader. To lead means to carve a path. Thus, there are a lot of leaders who are entrepreneurs.Entrepreneurs, over the decades, are known to bring in solutions for new market challenges and growth, and today as the PR industry gets highly challenging and evolving, leadership and entrepreneurial skillset come into place.Being an effective leader in the PR industry would mean teaching and helping the new entrants understand what they are doing. Build a work atmosphere which is open and transparent, allowing everyone a comfort area to share views. It would also include being in sync with adapting readership patterns and new trends, to stay in place and offer timely and impactful solutions to clients.Coming to defining leadership as a women entrepreneur, I do not see any gender-based role definition here. Women, in general, have a strong sense of empathy, which plays an important role in Public Relations. Also, women are great multi-taskers, which works for them to keep a balance between work and personal life.How do you prioritise diversity and inclusion within your team and client base?We are a relatively small team, so we either hire based on talent or on one’s keenness to learn something new. We look to recruit talent from different backgrounds, as it helps bring new perspectives and freshness to the team. Also, having a young bunch of people around keeps the mood all fun.As for our client base, we focus on adding clients who work in sync with our ideologies and/or clients that have the scope to offer something new and interesting to the media. I do not think inclusion and diversity will be a point of focus in onboarding new clients.How do you balance work and personal life as a woman entrepreneur in a demanding industry like PR?Balancing work and personal life is not as easy as it is made to sound, and neither is it as difficult as it is being spoken about. For me, the key is to-do lists. I make multiple to-do lists daily and ensure they are followed. This is for both at work and personal end.Another thing that I do is segregate my time during the day for things to be done around work and things to be done at a personal level. Being an entrepreneur, I do not have fixed time slots for each, so my to-do list keeps shuffling during the day, as per priorities.Unwind time is also very essential to keep the balance going. I have moved from striving to keep a balance to juggle and maintain balance. There is a vast difference here. To keep a balance, you end up trying to control, but juggling to maintain a balance means you are emphasising what holds more importance and value and attending that task. In a highly demanding industry of Public Relations, where timely output is important, prioritising what you want is the key.Could you share insights on how women leaders in PR can effectively negotiate for themselves and their teams?Today, women are present in every sector and field, not just in PR. Women are good communicators; all they need is a little confidence and the skill to be assertive. Women in PR need to be quick, agile, and smart-working to bring efficacy to the workplace. Today, people know what women can bring to the table, and there is quite high acceptance also, at least in the Advertising and PR industry.Women today have a lot of scope and growth opportunities to reach a decision-making level. Once they reach here, that is where the negotiation comes into place. Till then, it is all about learning and unlearning and adapting to the curve.Events like yours, Adgully’s Women Disruptors, are very important as not only do they recognise the work and acknowledge it, but also allow women a platform to share their experiences and be themselves. Young women in the industry should be more open to attending these workshops and learning on the go.I think women in India are still not getting a fair chance to showcase themselves, and this needs to be addressed. Once given a chance, women themselves will find a path for themselves and their team.

Authored by Ritika Garg, Founder & CEO of Avance PRIn an era where brand visibility and corporate reputation are the basic need for success, Public Relations (PR) stands as a beacon for startups and corporates alike. Let’s understand the indispensable need for PR in shaping the narratives of emerging and established businesses. In the competitive theater of business, the spotlight often lands on those who tell the most compelling stories. PR is the art and science of crafting and disseminating these narratives, ensuring they resonate with the intended audience. For startups and corporations, it's not just about making noise; it's about making a difference.Building Brand Awareness and CredibilityFor startups, PR is the golden ticket to introducing themselves to the market. It's about creating a buzz, yes, but also about establishing a foothold of credibility in a sea of competition. For corporates, PR serves as a tool to reinforce their position, navigate through crises, and maintain a favorable public image.Attracting Investments and OpportunitiesA well-orchestrated PR strategy can open doors to new investments and business opportunities. Investors flock to brands that not only show potential but also command a positive presence in the public eye. It's about creating a narrative of success and innovation that investors can believe in and want to be a part of.Engaging with the Community and StakeholdersPR is not a one-way street; it's a dynamic dialogue between a business and its community. Engaging content, thought leadership articles, and participation in relevant discussions can foster a sense of belonging and loyalty among customers and stakeholders alike.ConclusionIn conclusion, the need for PR in the business fabric of both startups and corporates cannot be overstated. It's a strategic imperative that goes beyond mere visibility, embedding itself into the very essence of brand identity and corporate reputation. As we navigate through the complexities of the modern business landscape, let us not underestimate the power of a well-told story and the role of PR in telling it.Authored by Ritika Garg, Founder & CEO of Avance PR

IAN backed Wizikey, the AI-powered media intelligence platform for PR & Comms teams, announced the launch of Spotlight. Spotlight revolutionizes media planning by introducing a marketplace concept, allowing corporate communication teams to effortlessly discover media opportunities, plan spends and reach a broader audience across 35 countries. This innovative platform not only broadens the horizons but also catalyzes the market for promotional content, via facets of modern marketing, like Native Content, Advertorials, Podcast Features, Caselet Opps, Localized Campaigns, Press Release Distribution Services (newswires) etc all that have distinct merits. By introducing Spotlight, Wizikey aims to bring efficiency to media discovery and visibility, reducing time spent by up to 90%. The global content marketing market size was valued at $413.2 billion in 2022, and is projected to reach $2 trillion by 2032, growing at a CAGR of 16.9% from 2023 to 2032.Aakriti Bhargava, Co-Founder of Wizikey said, "Around the world, brands are diving headfirst into the realm of promotional content. The landscape is shifting as digital media takes center stage, with publishers paving the way for brands to connect with vast audiences within trusted spaces. Discovery of such opportunities is fractured and unorganized. Our users urged us to bring this mainstream through a platform to enable and empower companies to navigate their promotional content spending with clarity and confidence. Spotlight, our initiative, is poised to create a transparent platform, simplifying research and facilitating discovery for all involved.”Spotlight on Wizikey includes several key listings of Paid Content, Native Content, Advertorials, News Wires across Geos. They serve as powerful tools for enhancing brand visibility and credibility, reaching potential customers in trusted environments. - Wizikey Local: Empowering companies to connect with any city in India seamlessly.- News Wires: Curated listings of News Wires for comprehensive media coverage.- Media Opportunity Listings: Detailed insights into top publications by region and industry, facilitating strategic media planning.Additionally, Wizikey will introduce new sections on events and awards in May and June, further enhancing its value proposition for PR and communication professionals. Wizikey also plans to introduce AI capabilities that will auto - suggest the right opportunities in context of the content as well as the markets. 

Wing Communications will be responsible for creating and executing innovative PR strategies for the AI-powered sales platform.Wing Communications, the Hyderabad-based digital, PR and social media agency has won the PR mandate for DaveAI, a platform that uses artificial intelligence to bridge the product discovery gap for consumers while purchasing products, leveraging real-time data. Wing Communications will be responsible for creating and executing innovative PR strategies for DaveAI. The objective of the collaboration is to showcase DaveAI as the leading provider of immersive and personalised product discovery experiences powered by AI sales avatars.Commenting on the partnership, Sriram P H, Co-founder & Chief Evangelist of DaveAI said, “We are delighted to partner with Wing Communications. They have an understanding of the AI and digital space and a proven track record of delivering impactful PR campaigns. We believe that they will play a crucial role in amplifying our brand story and positioning us as the best customer preferred AI solution provider in the market. Together, we aim to create a strong brand recall and awareness for DaveAI among our target audience and stakeholders.”Speaking of the association, Shiva Bhavani, CEO & Co-founder of Wing Communications said, “We are thrilled to work with DaveAI, one of the most innovative and disruptive AI platforms in the country. They have a unique value proposition and a vision to transform the sales experience for both brands and consumers. We are confident that with our PR expertise and creative approach, we will be able to position DaveAI as the game-changer in the AI and digital domain. In this collaboration, we will be crafting and executing cutting-edge PR campaigns that will help in driving more engagement, conversions and loyalty for DaveAI.”