We are in a new era of Public Relations. In the last few years, the importance of reputation management has taken a sea change. More brands and clients, especially from the leadership teams, are viewing Public Relations from a close range. The industry has undergone a radical change with the advent of social media, which has to a large extent changed the approach to Public Relations. We have a relatively new and young audience that we need to face in the coming years so there are bigger challenges for brands and PR practitioners, who have to be more agile and proactive in their thinking to draw up business solutions for clients.In our exclusive weekly column – PR Conversation – Adgully interacts with leading business leaders and obtains their exclusive views and insights on the various trends in the PR and communications industry.In conversation with Adgully, Merin Mariya, Director, Public Relations & Marcom at Alliance University, Bangalore, delves into the need for a recalibration of communication strategies as the days of monolithic media dominance have gone by with the audiences of the present times navigating a disintegrated media landscape, throwing a light on how messaging and content should be tailored to the particular subtlety of each platform which plays an important role for engagement. She also discusses how participation and personalization are crucial nowadays with regards to content consumption.With the shifts in media consumption patterns, how are organizations adapting their communication strategies to effectively reach and engage their target audience across various platforms?I am acutely aware of the seismic shifts in media consumption patterns. Gone are the days of monolithic media dominance, today’s audiences navigate a fragmented landscape of platforms, from social media to streaming services and niche online communities. This necessitates a recalibration of our communication strategies. To begin with, we must embrace platform diversification. No longer can we rely on a single channel to reach our target audience. Tailoring content and messaging to the specific nuances of each platform is crucial for engagement.Furthermore, interactive and authentic content reigns supreme. Audiences crave engaging, genuine narratives that resonate with their values and interests. Gone are the days of passive consumption; today, participation and personalization are key. Additionally, data-driven insights are our compass. Understanding audience behaviour and platform performance through meticulous analytics informs strategy development and optimizes content for maximum impact. Finally, agility and adaptability are essential. The media landscape is constantly evolving, demanding a nimble approach.Experimenting with new formats, embracing emerging platforms, and constantly learning from data allows us to stay ahead of the curve and ensure our message resonates with our target audience. By acknowledging these shifts and adapting our communication strategies accordingly, we can navigate the dynamic media landscape effectively, fostering meaningful connections with our target audience and achieving our organizational goals.The importance of proactive crisis communication planning cannot be undermined in today’s market ecosystem. How can organisations and PR agencies effectively manage and mitigate reputational risks during challenging times?We are in a new era of Public Relations. In the last few years, the importance of reputation management has taken a sea change. More brands and clients, especially from the leadership teams, are viewing Public Relations from a close range. The industry has undergone a radical change with the advent of social media, which has to a large extent changed the approach to Public Relations. We have a relatively new and young audience that we need to face in the coming years so there are bigger challenges for brands and PR practitioners, who have to be more agile and proactive in their thinking to draw up business solutions for clients.In our exclusive weekly column – PR Conversation – Adgully interacts with leading business leaders and obtains their exclusive views and insights on the various trends in the PR and communications industry.In conversation with Adgully, Merin Mariya, Director, Public Relations & Marcom at Alliance University, Bangalore, delves into the need for a recalibration of communication strategies as the days of monolithic media dominance have gone by with the audiences of the present times navigating a disintegrated media landscape, throwing a light on how messaging and content should be tailored to the particular subtlety of each platform which plays an important role for engagement. She also discusses how participation and personalization are crucial nowadays with regards to content consumption.With the shifts in media consumption patterns, how are organizations adapting their communication strategies to effectively reach and engage their target audience across various platforms?I am acutely aware of the seismic shifts in media consumption patterns. Gone are the days of monolithic media dominance, today’s audiences navigate a fragmented landscape of platforms, from social media to streaming services and niche online communities. This necessitates a recalibration of our communication strategies. To begin with, we must embrace platform diversification. No longer can we rely on a single channel to reach our target audience. Tailoring content and messaging to the specific nuances of each platform is crucial for engagement.Furthermore, interactive and authentic content reigns supreme. Audiences crave engaging, genuine narratives that resonate with their values and interests. Gone are the days of passive consumption; today, participation and personalization are key. Additionally, data-driven insights are our compass. Understanding audience behaviour and platform performance through meticulous analytics informs strategy development and optimizes content for maximum impact. Finally, agility and adaptability are essential. The media landscape is constantly evolving, demanding a nimble approach.Experimenting with new formats, embracing emerging platforms, and constantly learning from data allows us to stay ahead of the curve and ensure our message resonates with our target audience. By acknowledging these shifts and adapting our communication strategies accordingly, we can navigate the dynamic media landscape effectively, fostering meaningful connections with our target audience and achieving our organizational goals.The importance of proactive crisis communication planning cannot be undermined in today’s market ecosystem. How can organisations and PR agencies effectively manage and mitigate reputational risks during challenging times?I emphasize the critical importance of proactive crisis communication planning. In today’s dynamic and often unpredictable environment, such planning is not solely advisable, but essential for minimizing reputational damage during challenging times. Reactive crisis management leaves organizations vulnerable, resembling navigation without a life raft. Proactive planning, however, empowers us to react swiftly and strategically, mitigating harm to stakeholders, employees, and our brand image. This plan shouldn’t be static, but rather a living document continuously adapting to anticipated threats. We proactively analyze industry trends, emerging social issues, and even seemingly niche risks to build a comprehensive response roadmap, ensuring decisive action when the unexpected occurs. Beyond the immediate impact, crises can erode trust over time. With a plan, we can control the narrative, be transparent, and actively rebuild trust, crucial elements for long-term damage mitigation.The media landscape constantly evolves, with new threats like cyber attacks and misinformation campaigns emerging. We must continually adapt our plans, stay informed, and embrace new strategies. Let’s move away from hoping for smooth sailing and embrace proactive planning as a core strategy. By investing in preparedness, anticipating the unexpected, and developing confidence in navigating challenges, we ensure that in a crisis, our plan serves as a lifeline, not just a safety net.What are the strategies and tactics that can be used for building and maintaining a strong brand reputation in today’s competitive landscape, especially in terms of authenticity, transparency, and stakeholder engagement?The fiercely competitive brand landscape demands a fortified reputation, meticulously constructed on the pillars of authenticity, transparency, and stakeholder engagement. Consumers, yearning for genuine connection, increasingly disregard superficiality, seeking brands whose messaging and actions resonate with their values and experiences. Cultivating this authenticity fosters trust and loyalty, acting as a potent differentiator in the crowded market. Furthermore, steadfast commitment to transparency is paramount. Proactively address concerns, disclose missteps, and consistently demonstrate ethical conduct. This transparency breeds trust, positioning your brand as a reliable entity.Finally, forge strong and enduring relationships with key stakeholders, encompassing customers, employees, and others whose interests intertwine with your brand's success. Actively listen to their needs, incorporate their feedback, and demonstrate unwavering commitment to their well-being. This fosters shared value and reinforces a positive brand image.According to you, how can the challenges of measuring the impact of PR efforts be addressed? What are the different methodologies and key performance indicators (KPIs) for evaluating the effectiveness and ROI of communication campaigns?In the ever-evolving media landscape, quantifying the impact of PR efforts often presents a formidable challenge. While direct ROI calculations might remain elusive, strategic methodologies and key performance indicators can illuminate a campaign’s effectiveness. Moving beyond traditional media clippings, we must embrace a multi-faceted approach, encompassing social media engagement, website traffic fluctuations, brand sentiment analysis, and influencer reach. By meticulously tracking these KPIs and correlating them with campaign activities, we can glean valuable insights. Did a specific press release drive website traffic? Did influencer partnerships amplify brand mentions?PR’s impact often lies in shaping perceptions and building long-term brand value. While immediate ROI might be elusive, the insights gleaned from data-driven measurement form the cornerstone for future, impactful communication strategies. This allows us to continuously refine our approach, maximizing impact and solidifying our position in the competitive landscape.

We are in a new era of Public Relations. In the last few years, the importance of reputation management has taken a sea change. More brands and clients, especially from the leadership teams, are viewing Public Relations from a close range. The industry has undergone a radical change with the advent of social media, which has to a large extent changed the approach to Public Relations. We have a relatively new and young audience that we need to face in the coming years so there are bigger challenges for brands and PR practitioners, who have to be more agile and proactive in their thinking to draw up business solutions for clients.In our exclusive column – PR Conversation – Adgully interacts with leading business leaders and obtains their exclusive views and insights on the various trends in the PR and communications industry.In conversation with Adgully, Vineet Handa, Founder & CEO, Kaizzen, speaks at length about the agency’s 16-year journey in the PR industry, how PR strategies should adapt to effectively collaborate with influencers while maintaining brand authenticity and credibility, the significant challenges brands are facing due to the rise of vocal audiences expressing negative views, how the PR industry can adopt proactive strategies for better preparedness, and more.Congratulations on completing 16 years! Looking ahead, how do you envision the PR industry evolving and adapting to emerging trends and challenges over the next five years? What are your predictions for the future of PR?Thank you so much. It is surreal to think that it has been 16 years. I remember on our anniversary last month I was addressing the team-mates. I told them then that when I look back, I realize that there has never been a dull moment; there have been good days and some bad ones, but never a dull one, and that has kept me going. The industry is so dynamic, there is always something new. And there is always a chance to learn, grow and evolve.In the future also, PR is likely to continue evolving in response to shifts in technology, media consumption habits, and societal values.While the use of AI and technology will rise, I firmly believe they are enablers, not solutions. These tools enhance our capabilities, but it’s our brains that must leverage them effectively.The future lies in the integration of traditional media and digital platforms. This integration is already underway and will become even more streamlined. Platforms are central to this future – today, even news is customized based on our search and consumption histories.In a world of fake news, traditional media will retain its credibility, serving as a trusted source of verified information and reliable journalism amidst the proliferation of misinformation.With the rise of vocal audiences expressing negative views, how do you think this poses a challenge for brands, and what strategies do you believe the PR industry should adopt to be better prepared for such scenarios?When we embrace new trends, we must embrace it with all its pros and cons. The digital world has democratized not only content creation and distribution, but it has also given consumers a powerful voice, allowing grievances to spread rapidly and potentially damage a brand’s reputation. It is not new and has been happening for some time now. However, some important points to consider for both the brand as well as the agency are:The best strategy is to always be authentic and transparent in your communication. This helps build trust with audiences and fosters a more positive perception of the brand.Do not ignore!! Ignoring negative feedback is not an option. Brands must actively monitor and engage with their audiences across all platforms. Each platform holds significance, and it is crucial to take charge of each medium to address issues effectively. However, it is necessary to differentiate between legitimate concerns and misinformation or fake news. We need to be careful, yet we need to be proactive. Never shove it below the carpet, but address the crisis, you as an official source have the power to control the narrative.Educate, Inform and Engage: As an agency, we have been taking this approach to deliver brand message to the journalist fraternity over the last many years. First, we educate the fraternity about the brand, then inform via regular updates; this results in effective engagement from journalists. We must take the same approach for influencers as well. By fostering understanding and alignment between the brand's message and its advocates, brands can effectively navigate challenging situations and both the brand, and the partner will be on the same page.With the growing influence of social media influencers in shaping brand perception, how do you think PR strategies should adapt to effectively collaborate with influencers while maintaining brand authenticity and credibility?When it comes to credibility, earned media and platforms with strong reputations are key. These are the benchmarks for trustworthy information. Influencers, while valuable, have not yet reached the same level of credibility. At present, they can complement earned media, but cannot fully replace it.There are many challenges we see as far as content creators and influencers are concerned and it ranges from loyalties towards brands – there are various examples of well-known influencers endorsing competing brands. Additionally, while there are differing reports on the exact percentage of fake followers, reports suggest that on an average in India 50% of followers in influencer accounts are fake. Paid reach also raises questions about authenticity, and sometimes the target audience alignment is off. Over time, these issues should improve, leading to better outcomes from influencers.Despite these challenges, I firmly believe that influencers as a category and business are here to stay. The future will see the continued evolution of different platforms, which will shape the landscape of influencer marketing. Building long-term relationships based on mutual trust and understanding can lead to more authentic and impactful influencer partnerships.As a PR professional, how can you assist brands in avoiding such issues in the first place through proactive steps and strategic planning?Elaborating on where we left off in the first question, authenticity and transparency is the most important in brand building. You can’t build a legacy brand without proper alignment of your offerings and promises. As a PR professional, helping brands avoid issues through proactive steps and strategic planning is crucial and one thing I have learnt is that being genuine in communication fosters trust and positive perception always. Ignoring negative feedback is not an option, especially since silence from the brand can be construed as a failure from their side, or as the brand hiding something; brands must actively monitor and engage with their audiences across all platforms, addressing issues effectively while distinguishing between legitimate concerns and misinformation.As an agency, we have always prioritized educating and informing the journalist community about the various brands we work with, and now we follow the same approach for influencers too. By fostering understanding and alignment between the brand’s message and its advocates, brands can effectively navigate challenging situations and ensure both the brand and its partners are on the same page.Could you share insights into the ‘Kaizen’ approach of leveraging technology to optimize engagement for brands, especially in the context of handling moment marketing challenges?Moment marketing is a ‘me too’ thing now. When we work with brands, we play the long game and always advise brands to be the trendsetters and not the trend jackers. Moment marketing is a trend and while it is important to be able to jump into it when we see trends, as a brand we should know which trends to jump into and which ones to pass. At the end of the day, what we stand for regularly and do continuously is how the audience connects with us.In today’s world, smartphones are not just devices, but powerful tools that enable people to expose, share, and report information instantly. Such a small device, but so powerful. With technology like this in people’s hands, managing without it is impossible. Today, we must be comfortable using the best online reputation management (ORM) tools that are core to our listening and monitoring. Similarly effective engagement tools are crucial for understanding, interacting, and responding to audiences. Additionally, tools that measure the success of campaigns, whether it is via earned mediums or influencer-driven, are vital.Technology also simplifies content creation, making it indispensable in our industry. As the industry evolves, leveraging technology is essential for delivering successful outcomes.

We are in a new era of Public Relations. In the last few years, the importance of reputation management has taken a sea change. More brands and clients, especially from the leadership teams, are viewing Public Relations from a close range. The industry has undergone a radical change with the advent of social media, which has to a large extent changed the approach to Public Relations. We have a relatively new and young audience that we need to face in the coming years so there are bigger challenges for brands and PR practitioners, who have to be more agile and proactive in their thinking to draw up business solutions for clients.In our exclusive column – PR Conversation – Adgully interacts with leading business leaders and obtains their exclusive views and insights on the various trends in the PR and communications industry.In conversation with Adgully, Arneeta Vasudeva, National Head, PR&I, Ogilvy India, delves into the current trends in the reputation economy, focusing on India in 2024. She explores how the reputation economy has evolved over the years and sheds light on the challenges and opportunities it presents.Additionally, Arneeta discusses the importance and impact of data-driven storytelling in the PR industry, showcasing how Ogilvy PR&I is leveraging data for effective communication strategies.What are the current trends in the reputation economy in India in 2024? How has the reputation economy evolved over the years in India?Speaking of reputation economy, one can see how brands are affected in today’s VUCA world. The intangibles play a huge role in building the value of brands. By ‘intangibles’ I mean factors such as customer endorsements, employee support, validation from industry, governments, and other influencers, that go on to add to the credibility of a brand.These are high value endorsements gained over time and with fast evolving platforms of digital and social, companies and brands must recognize the power and influence these channels have on their long-standing reputation.In the past five to seven years, digital platforms have provided numerous opportunities for businesses and brands to expand. This surely points to the significance of reputation economy in present times.As mentioned earlier, a large part of a brand’s valuation today hinges on intangible factors. This is deeply intertwined with the ongoing digital evolution and the changing social landscape, shaping how brands and individuals are perceived in the market.How does online reputation have real world outcomes for brands and individuals?From a communication standpoint, brands are delivering on their messaging and engaging customers, and a significant part of these interactions are happening through the digital ecosystem, often in real time. The space has indeed evolved into an opportunity to communicate more openly and freely, as well.In such a scenario, it is crucial to understand what you communicate holds great importance. Therefore, one must closely weigh in factors of authenticity, credibility, and genuineness, while putting outcontent. With that, it also becomes equally important to monitor and track online conversations and build an efficient and effective response mechanism.What are some of the best strategies implemented by brands for managing online reputation?As mentioned earlier, diligent monitoring is essential in this fast-paced digital landscape, where everything happens real-time. Having a prompt and efficient response mechanism is the key to managing a lot of the chatter that goes on in this space. On social and digital platforms, maintaining pace is totally vital, alongside being responsive.Some of the ORM tools we use help in building efficiencies, but reading into the overall sentiment and drawing an assessment is very important. It goes without saying, timing and relevance is at the center of creating the right content and response strategy.What are the challenges and opportunities in the reputation economy in India?The opportunity is huge as it opens up new avenues for brands to build their story. However, with this freedom of space and time, digital platforms also throw in a lot of uncertainty. It is difficult to always predict or preempt what may come your way. True for a lot of categories like food delivery and online shopping, for instance, where customer grievances can turn into a big dent in their reputation. While this may have nothing to do with the brand itself, there are consequences and fallouts of how the experience may end up being a negative.These operational challenges are part of everyday business, often affecting a brand’s reputation. In that sense, evaluating the digital ecosystem you work with becomes an important part of the overall customer journey and experience.What are the PR trends for 2024? How is AI being leveraged in the PR industry and where is the PR industry headed in the next five years?In today’s interconnected world, we shouldn’t be operating in silos. The boundaries between PR, advertising, and digital are blurring, with data, digital and AI, shaping our reality. This means being channel agnostic and adopting an idea-led and integrated approach to communications, is the way forward and we must embrace it.What is the importance and impact of data driven storytelling in the PR industry? How is Ogilvy PR&I utilizing the same?The role of data is crucial in supporting facts, credibility, and insights. From a communications and PR lens, this is absolutely key in shaping ideas for our clients and their brands. And even more today, as we get to see the interplay between data, digital and AI. One feeds and supports into the other, which actually amounts to a huge data paradox, if I may say so. There is data in abundance out there, and it is our job to make sense of it and channel this into creating meaningful content and assets for our brands.

We are in a new era of Public Relations. In the last few years, the importance of reputation management has taken a sea change. More brands and clients, especially from the leadership teams, are viewing Public Relations from a close range. The industry has undergone a radical change with the advent of social media, which has to a large extent changed the approach to Public Relations. We have a relatively new and young audience that we need to face in the coming years so there are bigger challenges for brands and PR practitioners, who have to be more agile and proactive in their thinking to draw up business solutions for clients.In our exclusive column – PR Conversation – Adgully interacts with leading business leaders and obtains their exclusive views and insights on the various trends in the PR and communications industry.In conversation with Adgully, Shalini Singh, Group Head-Brand and Communications, RPG Group, speaks in length about her role at RPG Group, the #ChangetheStory sustainability project, RPG Group’s approach to sustainability communication, and much more.How has your journey been like so far? How did you transition into the role of Group Head - Brand & Communications at RPG Group?My professional journey began with a world class company, Arvind Mills, which was a global organization, ahead of its time. I learned a lot by setting up the communications function for this dynamic company and also worked on interesting brand launches and campaigns. In the dynamic era of the Y2K, I had the privilege of working with renowned companies like Kale Consultants and Bharti Tele-Ventures. These enriching experiences laid the foundation for my career in corporate communication.I have spent over 6 years of my career heading Corporate Communications, CSR & Sustainability at Tata Power, spearheading sustainability initiatives. Sustainability has always been my passion. Club Enerji & Act for Mahseer are a few of the properties we initiated at Tata Power, which have grown humongous now.My next stint was at Lafarge Holcim, where I took on the role of Head of Corporate Communications and Sustainability, for its two Indian entities- Ambuja and ACC. This was an interesting chapter of my career, where I first facilitated the brand transition from Lafarge Holcim to Holcim in India. Later, I facilitated brand transition during the takeover of companies from Holcim to Adani. At ACC and Ambuja, our sustainability projects, like #ChangetheStory, got global recognition.Transitioning into the role of Group Head - Brand & Communications at RPG Group was a natural progression, where I leverage my expertise to drive impactful brand strategies aligned with the group’s vision and values. The Group’s brand promise is – Hello Happiness, which endorses happiness for all. Sustainability is among the Group’s key focuses.It’s been an enriching journey marked by continuous learning, growth, and contributing my bit to the plant. Experience in varied sectors like Power, Cement, IT, Telecom, Pharma, automotive and Textiles & Garments has given me a nuanced and holistic perspective that helps both professionally and personally.How do you approach integrating sustainability practices into the overall brand communication strategy for RPG Group?Sustainability is an integral part of RPG Group’s brand identity. We ensure that sustainability principles are embedded into every aspect of our communication strategy, from product messaging to corporate storytelling.RPG Group and its companies are purpose-driven entities and our focus is creating long-term impact. For instance, our most recent sustainability campaign is a mega plantation drive wherein the group has pledged to conserve, restore, and grow one million trees by 2030. So, it is more of a long-term project than short.Our approach to sustainability communication begins by aligning with the overarching vision and goals of the Group and its diverse business entities. For instance, CEAT Ltd, our flagship company, has set a target to reduce its carbon footprint by 50% by 2030, while KEC International aims to decrease greenhouse gas emissions intensity at its manufacturing plants by 20% by FY26. Similarly, Zensar Technologies, another RPG Group entity, has pledged to achieve net-zero greenhouse gas emissions by FY 2040. Through these goals, we strive to lead by example for the industry. By leveraging our brand communication channels, we aim to amplify our sustainability initiatives, raise awareness among stakeholders, and inspire collective action towards environmental conservation.Moreover, our sustainability communication strategy revolves around shared commitments to UN Sustainable Development Goals (SDGs), encompassing objectives such as circular economy practices, water management, energy efficiency, and carbon neutrality.In essence, sustainability is not just a checkbox for RPG Group; it’s a fundamental principle that guides our decision-making and shapes our brand identity.With your extensive experience across various industries, how have you seen the landscape of brand communication evolve over the years?Branding and communication industry has evolved tremendously over the past few decades. This is majorly driven by technological advancements. We have witnessed consumer behaviour changing and focus shifting. Sustainability is now mainstream. I began working 4-5 years before the Y2K; this was the time when we had newly begun embracing digital and incorporating the web in every business function. Communication was no different.Over the years, we have witnessed a significant shift towards digital platforms, enabling more targeted and personalized communication strategies. The traditional media simultaneously have also reinvented themselves, thus changing the dynamics. This industry keeps one on their toes, as agility in evolving with the times is of key importance.As digital media continues to thrive, the scope of PR and corporate communications has expanded, encompassing reputation management, stakeholder engagement, and crisis response. In this dynamic environment, integrated communication strategies that seamlessly blend traditional and digital channels have become imperative for building brand resilience and fostering meaningful connections with audiences.What are some key challenges you faced in your role, and how did you overcome them?As Chief - Corporate Communications, CSR & Sustainability, navigating the complex landscape of stakeholder expectations and balancing short-term goals with long-term sustainability objectives posed significant challenges. However, by fostering collaboration across departments, leveraging data-driven insights, and fostering a culture of transparency and accountability, we were able to overcome these challenges and drive meaningful progress. During crisis management, meticulous scenario planning and responsiveness help build trust with our stakeholders.You have also been the Chairman of the POSH Committee. What strategies did you implement to promote a safe and inclusive work environment within your organizations?As Chairman of the POSH Committee, promoting a safe and inclusive work environment was a top priority. We implemented robust policies and procedures to prevent and address instances of harassment, while also fostering a culture of respect and diversity through awareness campaigns, training programs, and employee resource groups. By prioritizing all employees’ well-being and accountability, we created a workplace where everyone feels valued and supported.In your opinion, what are the essential qualities or skills required for a successful career in integrated communications and sustainability?Deep understanding of business, strategic thinking, adaptability, and a passion for driving positive change are essential qualities for success in integrated communications and sustainability. Staying updated with the latest trends and developments, being empathetic towards diverse perspectives, and fostering collaboration across disciplines are also critical for navigating the dynamic landscape of corporate communications and sustainability.Could you share a memorable experience or achievement from your career that you are particularly proud of?There are many memorable experiences, but chief of them are being amongst Asia’s Top Sustainability Superwomen List of Honor (2019) by GRI for note worthy contributions to building the nation and putting it on a roll-journey leveraging futuristic insights and contributions in the areas of Communication, CSR and Sustainability. The second one being Holcim’s #ChangeTheStory campaign, which is indeed something I look back at and reflect upon. The initiative was special as it not only raised awareness about critical sustainability issues, but also mobilized stakeholders towards collective action. And that is an example of the power of integrated communications in driving positive change.A standout aspect of the #ChangeTheStory campaign was the introduction of bubble barrier technology, a cutting-edge innovation designed to remove plastic waste from waterways. I believe, #ChangeTheStory is remarkable in the sense that it created a tangible impact on the environment. By leveraging sustainability measures supported by advanced technology, we were able to make a lasting and measurable difference in our surroundings. It reinforces the power of collective action in driving positive change. I believe that is what won us the various awards and global recognitions.

We are in a new era of Public Relations. In the last few years, the importance of reputation management has taken a sea change. More brands and clients, especially from the leadership teams, are viewing Public Relations from a close range. The industry has undergone a radical change with the advent of social media, which has to a large extent changed the approach to Public Relations. We have a relatively new and young audience that we need to face in the coming years so there are bigger challenges for brands and PR practitioners, who have to be more agile and proactive in their thinking to draw up business solutions for clients.In our exclusive column – PR Conversation – Adgully interacts with leading business leaders and obtains their exclusive views and insights on the various trends in the PR and communications industry.In conversation with Adgully, Himani Rautela, Deputy General Manager - Communications Lead at Redington Ltd, speaks about the importance of authenticity and differentiation in positioning companies in competitive markets, drawing up effective crisis communication strategies, integrating traditional media outreach with digital marketing strategies, and more.Could you share more about your role as Communications Lead at Redington? How do your responsibilities align with the company’s business objectives?As the Communications Lead at Redington, my primary responsibility is to develop and execute comprehensive communication strategies that align with the company’s overarching business objectives. This involves crafting messaging that effectively communicates Redington’s value proposition to various stakeholders. By fostering relationships with key stakeholders, I ensure that Redington maintains an impactful presence in the market, ultimately contributing to the company’s growth and reputation.With your extensive experience in media outreach and strategic brand building, what are some key insights that you’ve gained about effectively positioning companies in competitive markets?One key insight that I have gained is the importance of authenticity and differentiation in positioning companies in competitive markets. It is essential to identify and articulate what sets a company apart and to communicate that distinctiveness consistently across all touchpoints. Additionally, building strong relationships can significantly amplify a company’s messaging and enhance its credibility in the market. By continuously monitoring market trends and consumer behaviour, we can adapt our positioning strategies to remain relevant and compelling in an ever-changing landscape.Leveraging my extensive experience as a seasoned communication professional, specializing in media outreach and strategic brand development, I have navigated the complexities of positioning companies across a diverse spectrum. From startups and consulting firms to NGOs and established brands, within fiercely competitive markets, I have honed invaluable insights that are integral to success in today’s business landscapes.How do you approach crisis communication? Could you share a notable experience where your strategies helped navigate a challenging situation successfully?Effective crisis communication is essential, demanding a proactive and transparent stance. When confronted with a crisis, my foremost objective is swift assessment, gathering precise data, and formulating a coherent response strategy. Central to this approach are transparency and candor, alongside ensuring open channels of communication with all stakeholders. A notable instance showcasing our adept crisis communication occurred during a specific incident (for confidentiality reasons, brand names cannot be disclosed). Through prompt acknowledgment of the issue, consistent updates, and proactive solution offerings, we successfully managed to alleviate the situation.How do you integrate traditional media outreach with digital marketing strategies to create a cohesive communication narrative for brands?Integrating traditional media outreach with digital marketing strategies is essential for creating a cohesive communication narrative that reaches diverse audiences across multiple channels. We leverage traditional media outlets, such as newspapers, magazines, and broadcast media, to reach a broad audience and establish credibility. Simultaneously, we harness the power of digital platforms, including social media, blogs, and online publications, to engage with target demographics in a more personalized and interactive manner. By aligning our messaging and content across both traditional and digital channels, we create a unified brand experience that resonates with our audience and drives meaningful engagement.You have worked with India Mobile Congress and other digital technology forums. How do you stay updated with industry trends, and how do you incorporate these insights into your communication strategies?Staying updated with industry trends is essential for notifying our communication strategies and maintaining a competitive edge. I actively participate in industry events, such as conferences, seminars, and webinars, to stay abreast of the latest developments and emerging technologies. Additionally, I regularly monitor industry publications, research reports, and social media channels to gather insights and identify potential opportunities. By staying informed and adaptable, we can tailor our communication strategies to anticipate market trends and meet the evolving needs of our stakeholders.Please tell us about your involvement in advising companies on public relations and policy matters, and the impact it had on their overall communication strategies.As a communication professional, I have had the privilege of advising companies on public relations and policy matters to help them navigate complex regulatory environments and enhance their overall communication strategies. By providing strategic counsel and leveraging my expertise in media relations and stakeholder engagement, I have helped companies effectively communicate their positions on key policy issues and build strong relationships with government officials and regulatory bodies. This proactive approach not only enhances their reputation and credibility but also ensures that their communication strategies are aligned with their broader business objectives.Could you share a specific example of a successful media campaign you conceptualized and implemented, highlighting the impact it had on the business's objectives?One notable instance of a highly effective media campaign was a video crafted to pay tribute to the taskforce. Recognizing the paramount importance of igniting excitement and raising awareness about this launch, we orchestrated a comprehensive multi-channel campaign. This initiative seamlessly integrated traditional media outreach with cutting-edge digital marketing strategies.Our approach encompassed securing prominent coverage in leading industry publications and leveraging influencers to amplify the product’s visibility across various social media platforms. Furthermore, we curated captivating content, including dynamic videos and compelling infographics, designed to inform and captivate our intended audience.The culmination of our concerted efforts resulted in a significant surge of media interest, garnered acclaim from stakeholders, and solidified our presence within the target market.