The Energy Market Authority (EMA) of Singapore has chosen WE Communications (WE) as its communications agency of record. WE will spearhead a two-year campaign to raise public awareness and understanding of Singapore's energy transition, including the challenges of balancing affordability, security, and sustainability.Juliana Chow, EMA's Director of Corporate Communications, praised WE's integrated and creative approach, emphasizing their grasp of the complexities involved in energy transformation. Daryl Ho, Managing Director of WE Singapore, expressed enthusiasm for contributing to Singapore's sustainable energy vision.This partnership comes at a crucial time as Singapore strives to achieve net-zero emissions by 2050. WE will develop strategic communications programs and social media campaigns focused on Singapore's energy transition.

The 2024 WE USC Report, a collaborative study by WE Communications and USC Annenberg’s Center for Public Relations, highlights how AI is reshaping the communications industry. Surveying over 600 communications professionals, the report underscores a growing embrace of AI, shifting the narrative from initial fears to enthusiasm and tangible benefits.AI’s Role in Enhancing Workplace ValueThe study reveals a major shift in how communicators perceive AI. Not only are professionals increasingly integrating AI into their workflows, but they also report higher job satisfaction. According to the findings:• Communicators who frequently use AI are 93% more likely to feel valued in their work.• Two-thirds of professionals report frequent AI usage, with 95% holding a positive outlook on its impact.• 70% believe AI enhances the quality of their work, while 73% say it helps them work more efficiently.These findings suggest that AI is not just a tool for automation but a catalyst for professional fulfillment and increased efficiency.Fostering an AI-Forward Workplace CultureThe study highlights that AI adoption success depends on an organization’s culture. The strongest predictors of success include leadership encouragement, AI training, and integration into performance goals. Notably:• 50% of respondents have AI-related performance goals, linking AI usage to broader business objectives.• 77% of directors and above report autonomy in deciding how AI supports their work, compared to 67% of lower-level professionals.• 73% of communicators express a desire for more AI training opportunities.Encouraging AI exploration and investing in education can bridge knowledge gaps and maximize AI’s potential across teams.AI’s Expanding Role in CommunicationsThe report identifies content creation (54%), data analysis (40%), and background research (37%) as AI’s most common applications in communications. However, several high-value areas remain underutilized:• Media relations (24%)• Coverage reporting (20%)• Measuring PR impact (16%)By leveraging AI for media tracking, briefing preparation, and PR impact measurement, organizations can unlock new efficiencies and elevate strategic communications.Evolving AI Perceptions and ChallengesWhile initial fears of AI replacing jobs have subsided, expectations of AI eliminating tedious tasks have also diminished. The study found:• Communicators’ fears about AI have significantly decreased compared to last year.• Optimism about AI removing repetitive tasks has dropped by 50%.• Concerns about the financial costs of AI adoption have risen by 73%.Additionally, 45% of professionals cite "keeping up with AI advancements" as their top challenge. Although 76% report being more knowledgeable about AI than a year ago, 64% struggle to keep pace with the rapid technological evolution.Building an AI-Ready FutureTo harness AI’s full potential, organizations must:1. Build an AI-Ready Culture – Foster an environment where innovation and experimentation thrive.2. Develop AI Habits – Encourage professionals to integrate AI into daily tasks and workflows.3. Create an AI-Adoption Infrastructure – Collaborate with IT and legal teams to streamline AI integration and best practices.4. Expand AI Use Cases – Identify new ways AI can enhance communications beyond automation.As the industry continues to evolve, AI is set to play an even greater role in driving efficiency, creativity, and job satisfaction. The WE USC Report underscores the importance of proactive AI adoption, positioning communicators to stay ahead in a rapidly transforming landscape.

Asia Group Advisors (AGA) has announced the appointment of Jessica J. Lee as Vice-President, Strategy. A seasoned regional business leader, Jessica brings a wealth of expertise in corporate communications, issues management, and strategic planning across Asia-Pacific and the United States."Asia’s fluid business operating environment means that companies will need to be creative and flexible in how they interact with governments and other stakeholders. It also means consistent and deep local market engagement will be required to capture the many opportunities that continue to emerge in this region," said Adam Schwarz, Founder & CEO of Asia Group Advisors. "Jessica's expertise will be invaluable as we continue to provide strategic, impact-focused advice to our clients."Jessica’s appointment underscores AGA’s commitment to driving strategic growth and innovation across its operations. Her extensive experience will play a pivotal role in shaping AGA’s future initiatives.Jessica has a distinguished career spanning the technology, healthcare, and philanthropy sectors. She has built high-performing, multi-country teams, fostered public-private partnerships, and executed impactful campaigns for multinational corporations. Her leadership has been instrumental in addressing complex geopolitical issues and advancing sustainability initiatives globally.Prior to joining AGA, Jessica served in regional leadership roles at APCO Worldwide, as Managing Director Southeast Asia, and WE Communications, as Vice President Regional Healthcare Lead, where she advised clients on market entry strategies for Korea and Australia and provided strategic counsel to C-suite executives on investment and risk management. She has also spearheaded award-winning communications campaigns for major healthcare brands, focusing on areas such as health economics and digital transformation. "I’m excited to join AGA and contribute to the firm's mission of helping clients navigate the complexities of the Asian market," said Jessica J. Lee. "I look forward to working with Adam and the talented team at AGA to deliver innovative solutions and create value for our clients."Earlier in her career, she contributed to the rollout of the Affordable Care Act in the United States as a healthcare consultant at Wilson Strategic. Additionally, she served as a Visiting Professor at the Korea Development Institute, training civil servants and advancing global development initiatives.Jessica holds a Master of Arts in Regional Studies-East Asia from Harvard University, where she received the Joseph M. Fletcher Memorial Award, and a Bachelor of Arts from the University of California, Irvine.

Initial fears among communication professionals about the AI technology have largely dissipated, replaced by an appreciation for its tangible benefits, according to a survey by WE Communications, in partnership with USC Annenberg’s Center for Public Relations. The survey underscores a remarkable evolution in attitudes toward AI. Notably, communicators who frequently use AI are 93% more likely to report feeling valued for their work.The ‘Energized by AI’ survey offers compelling insights into how AI is reshaping the communications landscape. The findings, based on a survey of over 600 communications professionals, reveal a significant shift in how individuals and organizations perceive and leverage AI, highlighting its potential to enhance work quality, efficiency, and employee satisfaction.Key findings include:Increased Usage: Two-thirds of respondents report using AI frequently, with 95% maintaining a positive outlook on its integration.Enhanced Productivity: 70% believe AI helps them produce better work, while 73% credit it with enabling faster output.These results signal the growing acceptance of AI as a tool for driving professional impact and workplace satisfaction.Fostering an AI-Forward CultureThe research emphasizes that success with AI isn’t solely about access to tools. It hinges on cultivating a workplace culture that encourages experimentation and autonomy:Training and Goals: Half of the respondents have AI-related performance objectives, aligning individual efforts with broader organizational priorities.Autonomy: 77% of directors and above report having the freedom to determine how AI supports their work, compared to 67% of those in junior roles.Leaders who provide training opportunities and foster an AI-friendly environment help bridge the gap, enabling teams to unlock AI’s full potential.Untapped Potential in AI ApplicationsWhile content creation (54%), data analysis (40%), and research (37%) are among the most common AI use cases, opportunities remain in areas such as:Media relations (24%)Coverage reporting (20%)Measuring PR impact (16%)Expanding AI adoption in these areas could alleviate routine tasks, allowing professionals to focus on strategic and creative endeavors.Challenges and Opportunities AheadDespite its promise, keeping pace with AI’s rapid advancements remains a challenge. Nearly half (45%) of respondents cite staying current with new tools and developments as their biggest hurdle.However, optimism persists:76% of professionals feel more knowledgeable about AI than they did a year ago.64% acknowledge the difficulty of navigating the constant influx of updates and regulatory changes.Charting the Future of AI in CommunicationsTo harness AI’s transformative potential, WE Communications recommends three strategic actions:Build an AI-Ready Culture: Foster an environment that encourages innovation and experimentation.Develop AI Habits: Integrate AI into daily workflows through small, consistent practices.Create an AI-Adoption Infrastructure: Collaborate across departments, such as IT and legal, to establish robust processes and ongoing training initiatives.As AI continues to redefine the communications industry, organizations that prioritize education, experimentation, and cultural alignment stand to gain the most. By embracing AI’s capabilities, communicators can achieve unprecedented levels of creativity, efficiency, and impact.

A recent global study by WE Communications, encompassing 540 physicians (57% specialists, 43% general practitioners) across six countries, reveals that corporate reputation plays a pivotal role in prescribing behaviour. This research builds on previous findings and underscores the importance of a company's overall reputation and expertise in specific disease areas.The survey was conducted in partnership with Sapio Research across Australia, China, Germany, India, the UK, and the US. Reputation's Influence on Prescribing DecisionsAccording to the survey, 81% of physicians consider corporate reputation to have at least a moderate impact on their perception of a medicine's value, particularly when comparing treatments with similar safety, efficacy, and pricing.Three Levels of ReputationBiopharma companies must cultivate their reputation at three distinct levels:  Corporate Reputation: This encompasses the overall image of the company, including its reliability and credibility.  Disease-Specific Reputation: Expertise and commitment in particular therapeutic areas.  Product Reputation: The standing of individual medicines within the market.Companies that invest in enhancing their reputation at these levels can craft compelling narratives about their dedication to specific therapeutic areas, which can significantly influence prescribing choices."Reputation is at times mistakenly viewed as a soft asset in the healthcare industry, yet our survey has shown that it has clear bottom-line consequences. It can make the difference between a physician writing a script for your treatment or not,” said Stephanie Marchesi, President, WE Global HealthDrivers of Corporate ReputationPhysicians identified several key factors that drive corporate reputation:Reliability and Credibility: 62% of physicians associate this with confidence in product quality and efficacy. Emphasizing evidence-based outcomes and transparency in clinical trials is essential.Trust: Demonstrating a long-term commitment to patient well-being fosters trust. Companies should highlight their ethical practices and patient support programs.Transparency and Communication: Transparency in clinical research and clear stakeholder communication are crucial. Younger physicians, in particular, value openness about research challenges and successes.Innovation: A significant majority (72%) believe that addressing unmet medical needs through patient-centric solutions defines innovation. Highlighting advancements in research and development is vital.Top Actions for Improving Corporate ReputationLead with Innovation: Showcase scientific advancements and patient journeys from drug discovery through to delivery, focusing on areas with high unmet needs.Treat Physicians as Partners: Be transparent about pricing and access programs, and emphasize patient benefits in communications.Capitalize on Digital Trends: Incorporate social media into your marketing and communication strategies, as it is a growing source of professional information for physicians.The Role of Digital ChannelsWith 59% of physicians using social media for professional purposes and significant usage in markets like China (57%), integrating digital trends into your communications strategy is essential.

Ruth Allchurch has parted ways with Ketchum just three months after stepping into the role of UK CEO.Allchurch assumed the CEO role in April, overseeing Ketchum’s second-largest global office after serving as EMEA managing director at WE Communications. She joined WE in 2018 as UK managing director and was promoted to regional managing director for EMEA in 2023. Prior to that, she spent over three years as managing director at Cirkle, was consumer MD at Cohn & Wolfe, and served as head of brand PR for Diageo Western Europe for eight years.Since the end of 2017, Ketchum's London office has been under the leadership of Jo-ann Robertson, who was promoted to UK CEO. In 2022, Robertson expanded her responsibilities to include overseeing global markets outside the US, including Europe, Brazil, and Canada, and has been seeking a successor for the London office since.

WE Communications, an independent communications agency, has announced the formation of a local strategic board in the UK deepening its core sector expertise with specialties in AI, tech, sustainability and health. This new initiative aims to provide external insights and advisory support to clients and team members navigating a complex and fast-moving business environment through seminars, events, and training."In today's volatile business and political landscape, it's crucial for organisations to not only be prepared for the unexpected but think about what’s next," said Laura Gillen, Managing Director of WE Communications UK. "Our strategic board will play a vital role in helping our clients and teams address pressing issues such as rapid technological advances, regulatory challenges, and political instability."The founding group members will advance the agency's commitment to driving people to positive action and will be formed of independent experts and influential leaders from across multiple sectors: Jane Wakefield, former BBC technology reporter with two decades of experience in journalism, said: "I hope my many years of experience as a technology journalist can help inform WE's clients and make sense of the ever more complex tech landscape we live in." Wakefield's deep expertise will help clients navigate emerging technologies and their implications.  Dr Fiona Adshead, Chair of the Sustainable Healthcare Coalition, bolsters the group’s expertise in addressing sustainability and healthcare challenges. "I'm excited to bring my wealth of experience as an influential wellbeing, public health, and sustainability leader to this new initiative," she said. Her insights will help clients understand the intersection of health and sustainability.Bernard Marr, best-selling author and futurist, brings his forward-thinking perspective on the applications of AI. "In an era of technology and business transformation, it's crucial to anticipate and understand emerging trends," Marr said. "WE Communications' commitment to innovation aligns perfectly with my own values."  Dr Max Pemberton, Daily Mail columnist, said: "With my experience both working in the media and on the NHS coal-face, I hope I can bring valuable insights into the ever-changing healthcare landscape for both the WE team and their clients."  Saeed Atcha, MBE, CEO at Youth Leads UK, adds the important voice of younger generations to the board. "I'm excited to be bringing the perspectives of young people to the forefront," Atcha said. "Gen Z and Gen Alpha are incredibly socially aware and engaged, and they are actively contributing to their communities."Gillen concluded: "Our strategic board members, as knowledge leaders, will empower our clients and team to see beyond market complexities and seize new opportunities with confidence."

WE Communications agency, WATATAWA, has announced the appointment of Stephen Robertson as their new managing director. Effective immediately, Stephen brings his impressive 30 years of experience in strategic communications across Asia-Pacific to the role.Throughout his career, Stephen has provided counsel to a wide range of regional and national corporations. His expertise lies in areas like corporate reputation management, strategy and positioning, crisis and issues management, and stakeholder engagement. Stephen is adept at navigating complex situations involving leadership, reputation, and regulations. He understands the critical role of communication insights, media savvy, and precision in achieving successful business outcomes for clients.Prior to his new role, Stephen held various regional consulting leadership positions. He is known for his hands-on approach, tackling communication challenges with a blend of logic and creativity. Stephen fosters close partnerships with clients' business and communication leaders to deliver effective strategies. He is a past president of the New Zealand Chamber of Commerce Singapore, further demonstrating his leadership and commitment to the region.Under Stephen's leadership, WATATAWA is poised to strengthen its presence in Singapore and across APAC. He will report to Nitin Mantri, Regional Executive Managing Director for APAC at WE Communications. Stephen succeeds Simon Pangrazio, the former Managing Partner, who will be departing the firm on July 5th.Kass Sells, CEO, International, WE, said: “This transition is a passing-of-the-torch moment to the next -generation of leadership and an example of how WE invests in and develops our leaders from within. A long-time business partner to Simon, Stephen is a seasoned communications professional who knows the market, our people and our clients, with a strong vision for the future of WATATAWA. At the same time, I want to extend our gratitude to Simon, who was instrumental in building the WATATAWA business and the team we have today.” Stephen said: “I am grateful for the opportunity to lead WATATAWA and maintain the high bar that Simon has set. It has been a privilege to work closely together over the decade and to develop a business and consulting model that is as relevant to our clients as ever and encourages and engages our people.”

WE Communications (WE) has announced the appointment of Nichole Provatas as executive vice president and international head of integrated marketing. This new role expands upon her previous position as executive vice president, APAC head of integrated marketing. Prior to that, she served as the global head of digital, creative, and strategy.In her new role, Provatas will lead WE's borderless experience team (BET), a globally decentralized group that offers client counsel, creative execution, strategic insights, and data capabilities to clients worldwide.Before joining WE, Provatas was at Adobe, where she held roles as head of brand communications and advocacy, APAC, and head of social media, APAC. She also worked as an account director and senior account supervisor at Edelman in Sydney and New York, respectively.Additionally, WE Communications has appointed Brian Keenan as executive vice president and international head of insights and analytics. Keenan will be responsible for enhancing WE's insight, analytics, and strategy capabilities for clients and driving growth across key markets and sectors.Keenan previously held the role of executive vice president, APAC strategy, and head of strategy at WE. His prior experience includes serving as senior vice president of planning and head of business intelligence at Weber Shandwick Australia, as well as senior insights, strategy and creativity planner and global creative initiatives manager at Ketchum in London. According to his LinkedIn profile, Keenan began his career as a guest lecturer at New York University, where he taught global marketing, creativity, brainstorming, and emerging technologies.Both Provatas and Keenan report to Kass Sells, CEO, International, WE.Alongside these leadership changes, WE has appointed Charmaine Lin and Michelle Lim as director and associate director of sectors in Singapore, respectively. Reporting to Troy Lee, head of sectors at WE, Lin and Lim will enhance the agency’s capabilities in tourism, travel and hospitality, technology, B2B, and crisis communications.

There is a significant opportunity for business leaders to turn their AI vision into action by communicating it to both internal and external stakeholders, according to the India-specific findings from WE Communications’ (WE) latest ‘Brands in Motion’ (BIM) global study, “Bridging the AI Expectation Gap.” This new research, released in Bengaluru, reveals data and insights from the Indian market. The BIM study surveyed over 2,900 business executives across the globe - including India, Australia, Singapore, China, Germany, Singapore, the UK, and the USA - to gain insight into how AI is impacting organisational culture, trust, and business communications. Of the 2900 executives surveyed 500 were from India.Neha Mehrotra, Managing Director Avian WE, stated: “AI is not just a technological advancement; it is a transformative force reshaping business operations and customer engagement. For businesses, the crucial question is not whether to adopt AI, but how swiftly and effectively they can leverage this transformative power. While enthusiasm for AI is high, the implementation gap is concerning. This report highlights the critical need for strategic communication to bridge the AI expectation gap and provides a comprehensive roadmap for organizations to harness AI's full potential.”There was broad recognition of the opportunity for AI to drive impact across business functions. The leaders polled identified product development, customer service, and marketing and communications as the top three areas that would benefit most from greater adoption of AI.The study recommended four strategies to turn AI vision into action:  1. Build an AI Employee Engagement Strategy: Audit employee sentiment and optimize to address gaps and areas of interest in the build-out and implementation of the organization’s AI content and engagement strategy. 2. Link to the Company’s Transformation Journey: Modernize the company narrative and messaging to show how AI is advancing the overall transformational journey, demonstrating its potential to drive growth, change, and innovation. 3. Employ Executive Communications and Thought Leadership: C-level and company leadership messaging need to spotlight consistent AI progress updates and the specific behaviors and change management needed to fully harness AI. 4. Update Crisis and Issues Preparedness Plans: Conduct risk assessments and scenario planning on potential AI-related issues, incorporating these into overall preparedness plans.To achieve these goals, the study recommended greater transparency across stakeholders as a cornerstone for AI efforts: 84% of the study’s Indian participants believed their organization should be more or equally transparent about its use of AI compared with their vendors, partner businesses, and customers.“Although transparency is crucial for AI integration, our study showed only 39% of Indian organizations practiced it, and just 31% prioritized employee feedback. Leaders must commit to open communication to bridge the gap between AI vision and implementation. We hope the recommended strategies help businesses navigate tech transformations and leverage innovation for growth,” Mehrotra concluded.(Image by Peggy und Marco Lachmann-Anke from Pixabay)

A new global survey by WE Communications, an integrated communications agency, reveals a significant gap between executives' high expectations for AI and their organisations' concrete plans for communicating its adoption. While 83% of surveyed business decision-makers (including C-suite executives, senior management, and executive directors) are optimistic about AI's potential, less than half (37%) have established programmes to amplify its impact.The survey, titled "Bridging the AI Expectation Gap: Effective Communication Strategies," polled 2,900 executives and technology business decision-makers to understand how AI is impacting organisational culture, trust, and business communications.Key Findings:  Vision-Action Gap: Despite high optimism, most organizations lack a plan to fully capitalize on AI's potential. Only 17% are actively changing current behaviors to fully leverage AI's impact.  AI Communications Imperative: While recognizing the importance of clear communication, only 37% actively communicate AI's benefits internally.  Call for Collective Transparency: Nearly three-quarters (74%) of respondents believe their organizations should be more transparent about AI use compared to vendors and partners.  AI Opportunities: Customer service (47%) is seen as the area most likely to benefit from AI adoption, followed by Marketing & Communications (46%) and Product Development (45%).  AI Concerns: Security risks (92%) top concerns around AI adoption, followed by over-reliance on AI (58%) and job displacement (52%).Effective Communication is Key:The survey underscores the critical role of effective communication in driving AI adoption. WE Communications offers a range of services to help organizations bridge the AI expectation gap, including:  AI Engagement & Communications Strategy Development  Company Transformation Narrative Refresh  Executive Communications & Thought Leadership  Crisis & Issues Preparedness Plan Updates  AI Narrative Workshops & Storymaking  Executive AI PlatformOrganisations must act quickly to engage stakeholders with clear and compelling communication about AI. By bridging the expectation gap, companies can lead their employees and customers through a new era of AI-driven innovation and growth. 

WE Communications has emerged victorious in a competitive pitch, securing the PR and digital communications brief for Schoen Clinic UK Group.Schoen Clinic UK Group, a leader in specialized private mental health and eating disorder treatment, is part of the Schoen Clinic Group, the largest family-owned hospital company in Germany. WE will leverage their expertise to promote Schoen Clinic UK Group's multidisciplinary approach and proven success in supporting both adult and pediatric patients."We are excited to partner with WE Communications, an agency that understands our business and shares our ethos, as we continue to grow our footprint in the mental healthcare space in the UK. WE’s strong healthcare sector knowledge and integrated digital capabilities made them an obvious choice to partner with for our exciting next chapter,” said Laura Penn, Marketing Director at Schoen Clinic UK Group. WE will focus on content development, media engagement, and digital marketing to achieve Schoen Clinic UK Group's objectives. Niamh Griffin, Director of Health at WE Communications, will lead the account.“Schoen Clinic UK Group joins a growing list of WE healthcare clients driving positive outcomes and impact for people in the UK. The team is excited to join Schoen Clinic UK Group as they seek to improve people’s lives and help them access their specialised treatments across the country,” said Ben Fisher, Head of Health at WE Communications. This win adds Schoen Clinic UK Group to WE's impressive global health portfolio, which already boasts 12 of the world's top 25 bio and pharma companies.

WE Communications, a leading independent global communications agency, today announced new regional leadership appointments that showcase the agency’s continued commitment to driving overall growth across the EMEA region, which had double-digit growth last year. Daniel Blank has been elevated to head of integrated marketing, EMEA, and Jasmin Athwal to head of growth and business development, EMEA.“WE’s EMEA region has experienced strong performance over the past few years, and our business is ready for additional cross-regional leadership that will continue our positive trajectory,” said Kass Sells, WE’s CEO of international. “Daniel and Jasmin have proven track records of driving results and will be an unstoppable pair when it comes to leading WE into this next chapter.”Under his new remit, Blank will be responsible for driving the agency’s creative and digital work across all EMEA markets. He will manage a team of more than 35 specialists spanning client capabilities that include insights and analytics, creative concepting, design, social media, paid media and content production. Prior to this, Blank served as deputy managing director of WE’s Germany office for six years. Throughout his career of more than 25 years, he has partnered with many multinational brands across the technology, healthcare, consumer products and sustainability sectors.“Clients today rightfully expect seamlessly integrated campaigns and 360-degree digital servicing from their agency partners,” said Sells. “By bringing together a cross-regional team, WE will further increase its creative diversity, quality and scalability for the brands with which we partner.”Athwal is charged with leading new business and marketing, including the development and implementation of a growth strategy across WE’s German, U.K. and South African operations that fuels cross-regional collaboration and integration. She will collaborate closely with local market leadership to drive client acquisition across WE’s key sectors of health, technology and consumer. Athwal most recently was senior director, technology at WE, where she provided counsel to B2B executive leaders on strategic communications and media relations, supporting the growth of WE’s largest clients in the EMEA region.WE’s EMEA Region experienced more than 14% growth in the last calendar year and represents clients that include Forest Stewardship Council, Honeywell and Microsoft.Athwal is based in London, and Blank is based in Munich. Both will continue to report to Sells.