We are in a new era of Public Relations. In the last few years, the importance of reputation management has taken a sea change. More brands and clients, especially from the leadership teams, are viewing Public Relations from a close range. The industry has undergone a radical change with the advent of social media, which has to a large extent changed the approach to Public Relations. We have a relatively new and young audience that we need to face in the coming years so there are bigger challenges for brands and PR practitioners, who have to be more agile and proactive in their thinking to draw up business solutions for clients.In our exclusive column – PR Conversation – Adgully interacts with leading business leaders and obtains their exclusive views and insights on the various trends in the PR and communications industry.In conversation with Adgully, Vineet Handa, Founder & CEO, Kaizzen, speaks at length about the agency’s 16-year journey in the PR industry, how PR strategies should adapt to effectively collaborate with influencers while maintaining brand authenticity and credibility, the significant challenges brands are facing due to the rise of vocal audiences expressing negative views, how the PR industry can adopt proactive strategies for better preparedness, and more.Congratulations on completing 16 years! Looking ahead, how do you envision the PR industry evolving and adapting to emerging trends and challenges over the next five years? What are your predictions for the future of PR?Thank you so much. It is surreal to think that it has been 16 years. I remember on our anniversary last month I was addressing the team-mates. I told them then that when I look back, I realize that there has never been a dull moment; there have been good days and some bad ones, but never a dull one, and that has kept me going. The industry is so dynamic, there is always something new. And there is always a chance to learn, grow and evolve.In the future also, PR is likely to continue evolving in response to shifts in technology, media consumption habits, and societal values.While the use of AI and technology will rise, I firmly believe they are enablers, not solutions. These tools enhance our capabilities, but it’s our brains that must leverage them effectively.The future lies in the integration of traditional media and digital platforms. This integration is already underway and will become even more streamlined. Platforms are central to this future – today, even news is customized based on our search and consumption histories.In a world of fake news, traditional media will retain its credibility, serving as a trusted source of verified information and reliable journalism amidst the proliferation of misinformation.With the rise of vocal audiences expressing negative views, how do you think this poses a challenge for brands, and what strategies do you believe the PR industry should adopt to be better prepared for such scenarios?When we embrace new trends, we must embrace it with all its pros and cons. The digital world has democratized not only content creation and distribution, but it has also given consumers a powerful voice, allowing grievances to spread rapidly and potentially damage a brand’s reputation. It is not new and has been happening for some time now. However, some important points to consider for both the brand as well as the agency are:The best strategy is to always be authentic and transparent in your communication. This helps build trust with audiences and fosters a more positive perception of the brand.Do not ignore!! Ignoring negative feedback is not an option. Brands must actively monitor and engage with their audiences across all platforms. Each platform holds significance, and it is crucial to take charge of each medium to address issues effectively. However, it is necessary to differentiate between legitimate concerns and misinformation or fake news. We need to be careful, yet we need to be proactive. Never shove it below the carpet, but address the crisis, you as an official source have the power to control the narrative.Educate, Inform and Engage: As an agency, we have been taking this approach to deliver brand message to the journalist fraternity over the last many years. First, we educate the fraternity about the brand, then inform via regular updates; this results in effective engagement from journalists. We must take the same approach for influencers as well. By fostering understanding and alignment between the brand's message and its advocates, brands can effectively navigate challenging situations and both the brand, and the partner will be on the same page.With the growing influence of social media influencers in shaping brand perception, how do you think PR strategies should adapt to effectively collaborate with influencers while maintaining brand authenticity and credibility?When it comes to credibility, earned media and platforms with strong reputations are key. These are the benchmarks for trustworthy information. Influencers, while valuable, have not yet reached the same level of credibility. At present, they can complement earned media, but cannot fully replace it.There are many challenges we see as far as content creators and influencers are concerned and it ranges from loyalties towards brands – there are various examples of well-known influencers endorsing competing brands. Additionally, while there are differing reports on the exact percentage of fake followers, reports suggest that on an average in India 50% of followers in influencer accounts are fake. Paid reach also raises questions about authenticity, and sometimes the target audience alignment is off. Over time, these issues should improve, leading to better outcomes from influencers.Despite these challenges, I firmly believe that influencers as a category and business are here to stay. The future will see the continued evolution of different platforms, which will shape the landscape of influencer marketing. Building long-term relationships based on mutual trust and understanding can lead to more authentic and impactful influencer partnerships.As a PR professional, how can you assist brands in avoiding such issues in the first place through proactive steps and strategic planning?Elaborating on where we left off in the first question, authenticity and transparency is the most important in brand building. You can’t build a legacy brand without proper alignment of your offerings and promises. As a PR professional, helping brands avoid issues through proactive steps and strategic planning is crucial and one thing I have learnt is that being genuine in communication fosters trust and positive perception always. Ignoring negative feedback is not an option, especially since silence from the brand can be construed as a failure from their side, or as the brand hiding something; brands must actively monitor and engage with their audiences across all platforms, addressing issues effectively while distinguishing between legitimate concerns and misinformation.As an agency, we have always prioritized educating and informing the journalist community about the various brands we work with, and now we follow the same approach for influencers too. By fostering understanding and alignment between the brand’s message and its advocates, brands can effectively navigate challenging situations and ensure both the brand and its partners are on the same page.Could you share insights into the ‘Kaizen’ approach of leveraging technology to optimize engagement for brands, especially in the context of handling moment marketing challenges?Moment marketing is a ‘me too’ thing now. When we work with brands, we play the long game and always advise brands to be the trendsetters and not the trend jackers. Moment marketing is a trend and while it is important to be able to jump into it when we see trends, as a brand we should know which trends to jump into and which ones to pass. At the end of the day, what we stand for regularly and do continuously is how the audience connects with us.In today’s world, smartphones are not just devices, but powerful tools that enable people to expose, share, and report information instantly. Such a small device, but so powerful. With technology like this in people’s hands, managing without it is impossible. Today, we must be comfortable using the best online reputation management (ORM) tools that are core to our listening and monitoring. Similarly effective engagement tools are crucial for understanding, interacting, and responding to audiences. Additionally, tools that measure the success of campaigns, whether it is via earned mediums or influencer-driven, are vital.Technology also simplifies content creation, making it indispensable in our industry. As the industry evolves, leveraging technology is essential for delivering successful outcomes.