Zendesk, a San Francisco-based SaS customer service products company, has selected Axicom as its global PR agency of record, consolidating its public relations business with the firm. Axicom has been handling Zendesk's US business for over a year and will now expand its services to the UK, France, Germany, and Australia. Previously, Zendesk worked with agencies like Hotwire and Edelman in Europe.Axicom's new role involves elevating Zendesk's position as a market leader in customer experience globally. The agency will focus on corporate, product communications, and customer storytelling, with an emphasis on Zendesk AI.This announcement coincides with the appointment of Sarah Gavin as Zendesk's new chief communications officer. Gavin brings over 20 years of strategic communications experience to the role, having previously led Google Cloud storytelling and served as senior VP of global communications and corporate brand lead at Expedia."I am thrilled to be joining Zendesk as their chief communications officer at this important moment in our journey. Zendesk has long been recognized as a leader in customer experience technology, and we are uniquely positioned to shape the future of the industry with our groundbreaking approach to AI. I look forward to working with the talented team both here at Zendesk and with Axicom to tell our story on a global scale," Gavin said.