Public Relations has entered a bold new era. No longer just a back-office function, it has transformed into a strategic powerhouse shaping brand reputation and influence. Companies and leaders now see PR not as an afterthought, but as an essential force driving credibility, trust, and long-term success. The industry has undergone a radical shift with the rise of social media, fundamentally transforming PR strategies. Influencers now play a crucial role in shaping consumer perceptions and engagement. PR is no longer confined to securing media visibility; it has expanded into a dynamic, results-driven discipline focused on meaningful interactions and measurable outcomes. With a younger, more digitally savvy audience emerging, PR professionals face new challenges. Brands and practitioners must be more agile, data-driven, and proactive in crafting business solutions that resonate with their audience. The future of PR lies in adaptability, authenticity, and strategic storytelling that build lasting trust and impact. In our exclusive weekly column, PR Conversation, Adgully interacts with leading business leaders to gain their exclusive views and insights on various trends in the PR and communications industry. In conversation with Adgully, Anubhav Singh, Founder of Bridgers, shares his perspectives on how AI is becoming a “silent partner” in PR, the growing power of micro-influencers, why startups must invest in communications early, and how creativity continues to remain central even in a tech-driven landscape.The PR industry is embracing AI like never before. How is Bridgers PR integrating AI into reputation management strategies without losing the human touch?The advent of Artificial Intelligence (AI) is driving a welcome transformation in the Indian Public Relations space . While initially feared, I think AI is turning out to be our silent partner rather than a competitor. Today, a majority of PR Agencies in India are exercising AI Tools to amplify their time management systems and diversify their energy towards more strategic client requirements.At Bridgers, we treat AI tools as our 12th man. It enables the team to comply with daily research & other mundane tasks that usually consume a lot of time. Apart from this, we actively seek AI support for gathering strategic insights that facilitates us in curating tailor-made integrated campaigns for our clients. The usage of AI can also be witnessed in planning Influencer Campaigns and for managing Crisis Communications with real time data insights.With media consumption diversifying, how do you decide the right balance between traditional PR, digital outreach, and influencer-driven campaigns?Well, the short answer to this is that we mix the ingredients according to the client's requirements. In general, the boundaries between traditional and digital PR communications are blurring. Today, the best campaigns are a right mix of traditional PR marrying the digital approach, with a hint of Influencer-driven activities to provide the initiative a holistic approach.Stating this, every business does not require the amalgamation of all three activities at once. The PR plan is curated according to the goals that one needs to achieve from the engagement, and the activities are then clubbed to establish the brands' narratives with strategic precision. Micro-influencers and niche communities are proving more impactful than mass outreach. How do you identify and engage with them effectively?It has been witnessed of late that micro-influencers and small town-based communities are driving more traction for brands when compared to a national-level influencer. The reason might be the strong hold of these content curators on a limited audience group and the personal connection that they have managed to establish.In our case, shortlisting influencers for a campaign depends upon a variety of factors. The objective of the engagement is first laid out along with a reference budget to create a roadmap for the campaign. In the next stage, we extensively deploy AI tools for shortlisting relevant influencers from a sea of content creators that are aligned with our brand's vision and audience preferences. A debriefing session is then held with the selected influencers to bring them in line with the campaign requirements. The AI matrix is then further exercised to drive personalised content for the target audience groups and to map the effectiveness of the overall campaign.Many startups hesitate to invest in PR early on. Why do you believe founders should prioritise strategic communications from day one?Educating early-stage Founders about the importance of PR will always remain a bigger hustle than driving PR activities for them.We are staying in a socially integrated world today where narratives are built and moulded through online channels. In times where information and data are available in abundance, the presence of a robust and credible voice becomes the need of the hour for a brand, and this is where PR pitches in.Today, Startup Communications is not restricted to brands that have raised funds but is extended to even early-stage startups that want to carve a niche for themselves in the industry. Founders who initiate PR activities from an early stage will always hold an advantage over their peers and competitors. A robust communication strategy will not only enhance the storytelling of the brand in front of key stakeholders like investors, government officials, industry partners, etc but will also bring forth the spokesperson in the limelight, which can further open new channels for business and growth opportunities. In layman's terms, it's always better if the media is telling your story rather than yourself.In your experience, what are the most common PR mistakes startups make, and how can they avoid them?The most common drawback that we have witnessed among startup founders is that they lack patience. They usually intermix PR with social media activities and expect real-time business conversions and overnight success. PR is rather a game of chess, which requires utmost patience and strategic moves through and through. PR is also a game of honesty where business and other strategic data points are involved, and when muddled with, it can not only lead to discredibility of the brand but can also amount to a crisis like scenario. It's always in the best interest of the brand to maintain transparency with their PR team with regard to its business numbers and other strategic data points. Another common problem that we have witnessed with startup founders is about determining the effectiveness of the PR campaign. It doesn't matter how well you have performed; there is always something missing. The startup founders need to understand that the media is earned and not governed, as these platforms will treat our campaigns or press releases based on their relevancy and not requests. As the startups grow, so will the media penetration and the magnitude of the campaign.Beyond getting press coverage, what key metrics and indicators do you use to evaluate campaign success?Garnering top tier media stories will always remain one of the strongest indicators for evaluating the success of a campaign. To go with it, we also have media monitoring softwares that measures the impact of generated media stories by calculating their reach, audience demography, and click through rates. Apart from media stories, we also look at other holistic indicators like social media engagement (shares, comments, etc), website engagement, user interactions via influencer activities, and overall ROI generated on the money spent. If the larger objective is met, the campaign is put to an end, and if there are unfulfilled objectives, alterations are done in live campaigns to meet the desired goal.Founder-led storytelling often adds credibility. How do you integrate a founder’s personal brand into overall PR strategy?Presently, the personal branding of a founder is taking centre stage. It's always beneficial if the story of the brand is rooted via the storytelling of the founder. This not only enhances credibility but also helps in building a stronger connection with the target audience. Founder-led storytelling imparts a human touch as the audiences can relate with their personalities, expertise, and hurdles faced during their journey. Integrating personal branding into a running PR strategy requires a clear vision on the nature and tonality of the alignment and how it will go simultaneously with the larger brand narrative. Once this is clarified, the next big step is identifying key story angles that can be converted into compelling story ideas to resonate with the target audience groups. Post this step, there should be a strategic selection of media and other communication & marketing channels, through which the integration would be carried out. An effective personal branding strategy is driven by authenticity and is always inclined towards the larger goal.How does your approach to PR evolve as a brand moves from the startup phase to scaling nationally or globally?During the initial stage when a startup is operating within a concise region, the objectives of PR communications are very different when compared to their expansion nationally or globally. In the early stages, PR is exercised to create awareness and drive credibility for the brand and its founder. In other terms, PR is used as a brand building tool. Later, when the brand has expanded operations across multiple Indian states or across multiple countries, the objective of PR also escalates to the next level. Now, the primary objective has shifted from brand building to reputation management and engaging multiple stakeholders through well-diversified PR strategies.With the growth of the brand, their media narratives also expand and we now have to take into account the brand's long-term sustenance & expansion plan along with the developments and trends shaping within the industry. Diverse PR strategies are then curated to drive strategic communications across multiple markets within the country or globally.Technology is changing PR delivery, but creativity remains central. How do you ensure your campaigns stay innovative and relevant?I am a firm believer that nothing can surpass the human mind. All these technological innovations are driven by us, and we are the ones who can best optimize them to bring a difference in our day-to-day activities.Curating innovative and relevant campaigns for clients is no different. While on one hand we should seek technological help to map trends, competitors, etc or garner data-driven insights, we must exercise our intelligence and creativity to optimize those data points for curating a compelling campaign on the other hand. The media landscape is continuously evolving and what seems relevant today might fade-off in the future. Hence, staying abreast with industry trends and aligning them with the clients’ requirements are of the utmost necessity today. Yes, we have a robust technological support system presently, however, nothing can overgrow continuous self-adaptation and development with regard to the industry needs.If you had to predict one major shift in the PR industry over the next five years, what would it be and why?To predict what lies ahead in the next 5 years for the PR Industry, we must comprehend the biggest development that we have witnessed in the recent years; which is inclusivity. Today, PR is not limited to print media stories; there is much more to it. The amalgamation of digital PR, influencer & social media-driven activities, along with the advent of new-age communication channels like podcasts etc has opened up limitless possibilities, opening up newer ways to drive a PR campaign or a brand narrative.I assume this inclusivity will grow even thicker in the next five years, and we will see much more compelling brand campaigns and narratives driven in the most unusual ways possible. The PR industry is also embracing the rapid development of AI, and in the next five years, I see AI playing an even bigger role in PR offices — managing core operations and complex tasks.
