Akanksha Jain has joined Swiggy as Assistant Vice President - Public Relations and Communications, as announced by Swiggy on LinkedIn.Jain brings nearly 20 years of extensive experience across leading organizations. Before joining Swiggy, she served as Head of Public Relations and Corporate Communications at BharatPe for approximately four years. During her tenure, she played a pivotal role in establishing BharatPe's brand identity and reputation. Her efforts included enhancing brand awareness, guiding BharatPe to become the first fintech to invest in a Small Finance Bank, and positioning the organization and its leaders as prominent voices within the industry.Jain also held key positions at Pine Labs, where she served as the Global Head of PR and Communications and Head of Content Marketing, spearheading international brand development efforts. At MobiKwik, she worked as Director and Head of PR and Communications, significantly contributing to the company’s public engagement and brand image.Her tenure at VLCC saw her taking on dual responsibilities as Head of PR and Communications and Head of CSR, focusing on media relations and corporate social responsibility initiatives. Additionally, her earlier roles at HCL Technologies, John Keells Holdings, and AskmeBazaar highlight her versatility and expertise across multiple sectors.

Akanksha Jain, who served as the Head of Public Relations and Corporate Communications at BharatPe, recently announced her departure from the company after dedicating over four years to building the brand into a leading name in India’s fintech space. In a reflective LinkedIn post, Jain shared her decision to move on, highlighting her journey at BharatPe and expressing gratitude for the team and leadership who supported her along the way.During her tenure, Jain played a pivotal role in establishing BharatPe's brand identity and reputation. Her efforts included building awareness for the company, guiding BharatPe to become the first fintech to invest in a Small Finance Bank, and positioning the organization and its leaders as prominent voices within the industry. She also steered BharatPe’s communications during one of the most challenging crises in the startup ecosystem, reinforcing her reputation as a resilient and strategic communicator.Reflecting on her experience, Jain described her time at BharatPe as “one of the most enterprising, challenging, exciting, and enriching years” of her career. “I have had the opportunity to work with great leaders and founders who valued the role of communications and trusted as well as empowered me to deliver the best,” she shared. Jain’s departure marks the close of an impactful chapter at BharatPe, where her strategic contributions have helped shape the brand's trajectory and industry presence.Jain’s career spans nearly two decades, with rich experience across prominent organizations. Before BharatPe, she was the Global Head of PR and Communications and Head of Content Marketing at Pine Labs, where she led brand-building initiatives on a global scale. At MobiKwik, she held the position of Director and Head of Public Relations and Communications, where she significantly shaped the company’s external engagement and brand perception. She also served as the Head of Public Relations and Communications and Head of CSR at VLCC, focusing on both external communications and corporate social responsibility. Her earlier roles at HCL Technologies, John Keells Holdings, and AskmeBazaar further solidified her expertise across diverse industries.

The future of PR in 2024 is a fascinating blend of innovation and responsibility, shaped by a fusion of technology, authenticity, and societal consciousness, writes Mrinall Kanti Dey, VP & Head – Corporate Communications, MobiKwik.In the ever-evolving landscape of Public Relations, 2023 served as a testament to the industry’s adaptability and resilience. Brands, both big and small, found themselves navigating the tumultuous tides of societal shifts, technological advancements, and a demanding audience. The PR landscape was akin to a bustling marketplace, where brands and individuals engaged in a dance of communication, perception, and influence. As we take a closer look at this dynamic terrain, it becomes evident that the strategies employed and the challenges faced reflected a landscape constantly evolving to meet the demands of a rapidly changing world. Looking back, some key highlights that influenced PR in 2023 were:Integration of Technology: The heartbeat of PR in 2023 was undeniably technology. From advanced data analytics to artificial intelligence, the industry leveraged cutting-edge tools to glean insights into audience behaviour, tailor messages, and measure the impact of campaigns. This technological integration not only streamlined processes but also opened new avenues for creativity and precision.Shift towards Purpose-driven PR: A significant tide in 2023 was the growing emphasis on purpose-driven PR. Brands, recognizing the changing values of consumers, aligned themselves with meaningful causes. This shift wasn't just a trend; it became a fundamental aspect of brand identity. Companies engaged in societal and environmental initiatives, creating a resonance with a socially conscious audience.AI as a data storyteller: AI emerged as a skilled storyteller, weaving narratives through the intricate web of data. PR professionals harnessed the power of AI not only for data analysis but also for predictive insights. It transformed raw numbers into compelling stories, enabling brands to communicate with their audience on a deeper, more personalised level.Crisis Communication in the Spotlight: In the unpredictable waters of 2023, crisis communication took center stage. With global events and unforeseen challenges, brands faced crises that demanded swift and transparent responses. The ability to navigate through storms of controversy with empathy and authenticity became a hallmark of successful PR strategies. Brands which failed to showcase empathy and authenticity saw a dent in their reputation leading to an impact in their share prices (listed entities) or sales numbers.The rise of micro-influencers: While macro-influencers were still prevalent, micro-influencers emerged as powerful currents shaping public opinion. Brands recognized the authenticity and relatability that micro-influencers brought to the table. These individuals, with smaller but highly engaged audiences, became conduits for building trust and credibility.Ethical navigation: As the PR landscape evolved, the need for ethical considerations became more pronounced. Navigating the waters ethically meant not only delivering authentic messages but also adhering to principles of transparency, honesty, and social responsibility. Brands that steered with integrity gained the trust of their audiences.2024 - Sailing towards an evolving futureThe future of PR in 2024 and beyond is likely to be influenced by a combination of ongoing trends and emerging developments, all of which will shape the way PR professionals engage with audiences, manage brand communications, and navigate an evolving media landscape. According to me 2024 will be another landmark year for the PR industry with focus on AI, deepfake and influencer-led communications.Digital Transformation and Integrated Communications: The ongoing digital transformation is expected to continue reshaping the PR industry. Digital channels, social media, and online communities will remain central to PR strategies, with an increasing emphasis on integrated communications that span traditional and digital platforms. PR professionals will need to be adept at leveraging digital tools, data analytics, and emerging technologies to craft compelling narratives and engage with diverse audiences across multiple channels.Purpose-Driven Communication and CSR: Companies and organizations are facing growing pressure to communicate their values, support meaningful causes, and demonstrate a commitment to corporate social responsibility. PR will play a crucial role in shaping and amplifying these narratives, with a focus on purpose-driven communication strategies that resonate with socially conscious consumers and stakeholders.Personalisation, Targeting, and Audience Engagement: As the volume of content and information continues to proliferate, PR professionals will need to prioritize personalized, targeted communication to cut through the noise and connect with their intended audiences. Data-driven insights, audience segmentation, and tailored messaging will be essential for building meaningful relationships and driving engagement in an increasingly fragmented media landscape.Influencer Marketing and Authentic Brand Partnerships: The use of influencers and brand partnerships is expected to remain a significant aspect of PR strategies. However, the emphasis will shift toward authenticity, long-term relationships, and genuine connections with influencers and partners who align closely with a brand's values and resonate with its target audience.Crisis Management and Reputation Protection in a Rapidly Changing Media Environment: The speed and reach of communication continue to increase, amplifying the potential impact of crises on organizations' reputations. PR professionals will need to be prepared to respond rapidly to crises, manage communication across diverse channels, and proactively safeguard their brands' reputations in an era of heightened scrutiny and public accountability.Integration of AI, Automation, and Data Analytics: AI, automation, and advanced data analytics are expected to play an increasingly prominent role in PR. From predictive analytics and audience insights to content generation and customer interactions, the integration of AI and automation tools will enable PR professionals to enhance their strategies, streamline processes, and derive actionable insights from vast amounts of data.Deepfake in PR - The gamechanger: In the realm of PR, where visual content holds immense power, deepfake emerges as a game-changer. The technology enables the creation of highly personalized and targeted campaigns, offering a level of customization previously unattainable. The rise of deepfake in PR is inevitable. As brands seek to captivate audiences in an increasingly saturated digital landscape, incorporating cutting-edge technology becomes paramount. Balancing innovation with ethical considerations will be a defining factor in shaping PR trends for 2024.Convergence of PR, Marketing, and Advertising: The convergence of PR, marketing, and advertising will continue, leading to more integrated communication strategies that leverage the unique strengths of each discipline. This convergence is likely to result in a holistic approach to brand storytelling, audience engagement, and campaign execution, with a focus on seamless, cohesive messaging across all touchpoints.Emphasis on Measurement, Analytics, and Demonstrable Impact: PR efforts will increasingly be expected to demonstrate their impact through measurable outcomes and data-driven insights. The use of advanced analytics, key performance indicators (KPIs), and measurement tools will be crucial for evaluating the success of PR campaigns, tracking brand sentiment, and attributing tangible results to PR initiatives.In conclusion, the future of PR in 2024 is a fascinating blend of innovation and responsibility, shaped by a fusion of technology, authenticity, and societal consciousness. PR professionals who embrace innovation, prioritize ethical communication, and maintain a keen understanding of their audience will navigate this evolving terrain successfully. The journey ahead promises both challenges and opportunities, marking a new era in the ever-evolving world of Public Relations.