A recent study conducted by Allison Singapore has revealed a significant disconnect between employees and their organisations, highlighting the urgent need for improved internal communications. The research, underscores the pivotal role of effective communication in fostering employee engagement and driving business success.To mark its 10th anniversary, Allison Singapore surveyed over 1,000 full-time professionals in Singapore. The findings, presented at a lively industry event featuring senior communicators from Unilever, GWI, SAP, and other leading organizations, offer valuable insights for businesses seeking to strengthen their employee relationships.A staggering 54% of respondents expressed dissatisfaction with their company’s internal communications, with this figure climbing to 59% in larger organizations. The research clearly demonstrates a strong correlation between effective communication and employee engagement. Those who positively perceive internal communications are significantly more likely to understand company goals, appreciate core values, and feel aligned with the organization's direction.“These findings really underscore the significance of good employee communications, especially today as organizations and leaders are being challenged to demonstrate shared purpose and values in order to strengthen trust and partnership with their people,” said Adeline Goh, Allison APAC’s corporate lead and general manager in Singapore. “Increasingly, clients are telling us that their employees have become their number one stakeholder, and we have found many organizations – large and small – are playing catch-up with employee engagement these past few years, with the fast-changing work and business realities.” Generational Differences and DEIThe study also delved into generational differences and attitudes towards diversity, equity, and inclusion (DEI). While workplace culture and career development opportunities emerged as top priorities for employees across all age groups, specific preferences varied. Gen Z prioritized alignment with company values, millennials favored remote work options, Gen X emphasized company mission and purpose, and baby boomers valued workplace culture.When it comes to DEI, age was identified as the most resonant aspect, followed by race/ethnicity and gender. This highlights the need for organizations to tailor their DEI initiatives to address the specific concerns and experiences of different employee groups.The Impact of AIThe study also explored the impact of artificial intelligence (AI) on the workforce. While AI offers immense potential, it also raises concerns about job security. Interestingly, Gen Z expressed the highest level of caution towards AI, reflecting potential anxieties about the future of work.However, the research found that employees who feel connected to their organization's values and culture are more optimistic about AI's potential. This suggests that a positive workplace culture can mitigate fears and encourage a more positive outlook towards technological advancements.“AI is a transformative force in the workplace and our working relationship with AI is constantly evolving,” said Jo Ling Sun, Senior Trends Analyst at GWI. “With AI acting like a co-pilot to employees, it’s crucial for organizations to highlight how AI complements human skills and creativity rather than replacing them. By fostering a supportive environment and aligning AI initiatives with core values, companies can address fears and concerns, building trust and confidence among employees in adopting this emerging technology. Embracing AI with a balanced approach not only drives organizational progress but also ensures that the human experience remains at the heart of technological advancements.” Allison Singapore's research provides valuable insights for organizations seeking to enhance internal communications, boost employee engagement, and navigate the challenges and opportunities presented by generational diversity and AI.(Image: L-R: Matthew Della Croce (Allison Worldwide), Syahirah Osman (Unilever Singapore), Jo Ling Sun (GWI), Wai Yi Yik (Former LinkedIn, Microsoft Singapore) and Joanna Frackowiak (SAP)