For Ruder Finn India, 2025 was a year defined by momentum, resilience, and reinvention. As the communications landscape continued to evolve rapidly under the influence of AI, automation, and shifting stakeholder expectations, the agency focused on strengthening its people-first culture while deepening client relationships across sectors. From expanding social-first communication strategies to scaling new capabilities through the global launch of rf.StoryLab, the year reflected Ruder Finn India’s commitment to curiosity-led growth, responsible innovation, and delivering meaningful, future-ready outcomes for its clients. As part of Adgully’s year-ender special, REWIND 2025, we spoke to Shivaram Lakshminarayan, COO, Ruder Finn India, about how the organisation navigated a transformative year for both the agency and the PR industry at large. In this conversation, he reflects on key milestones, evolving client demands, the changing role of PR from amplification to accountability, and what lies ahead for communications in 2026—offering a grounded perspective on what’s next for the industry. How would you describe the year 2025 for your organisation? What were the standout moments that defined it? 2025 was an exciting year for us at Ruder Finn. We began with momentum, celebrated significant successes, and managed a few departures—some anticipated, others unexpected. The team kept their heads up, always finding creative solutions and sticking together no matter what came their way. Being a people-first focused agency, we continued to engage more, upskill and reskill our craft and above all continued to have fun while we delivered our what’s next promise to our clients. We grew deeper in our current client relationships with more social first communication strategies. With the global launch of rf.StoryLab, we expanded our AI capabilities to elevate the work we do. With AI and emerging technologies shaping our industry, we aim to lead with curiosity and prioritise responsible innovation. When you look at the broader PR and communications industry, what defines this year for the industry? For the industry at large, 2025 marked a shift from amplification to integration and accountability. PR is no longer measured only by reach or share of voice, but by its ability to manage risk, guide leadership, and sustain credibility in uncertain environments. At the same time, automation and AI have fundamentally changed how communications is executed, enabling faster insights, smarter monitoring, and more precise targeting. Together with geopolitical shifts, economic pressures, and evolving consumer expectations, these advances have pushed PR firmly into the realm of strategic decision-making. Which new big clients did you onboard this year, and what made those wins special? This year, we grew all of our business portfolio. We continued to grow stronger in the technology space with client acquisitions across storage, semi-conductor, AI Tech, FinTech and Start-ups. We added a few brands in our brand, lifestyle & entertainment portfolio with live -entertainment and snacking. We continued momentum in the healthcare practice with a few wins in the pharma space, while consumer technology remained consistent in its growth with a few strategic wins especially in the smart phone segment. How has the role of PR evolved? Has it shifted from just managing images to creating deeper, more authentic engagement? The role of PR has decisively evolved beyond image management. Today, it is about building credibility through consistent, transparent engagement with stakeholders. Audiences are far more discerning, and authenticity cannot be manufactured. PR now sits at the intersection of culture, policy, and business, helping organisations articulate not just what they do, but why they do it and how they respond when conditions change. What are your expectations for 2026 in terms of growth, industry direction, or new opportunities? In 2026, we expect growth to be driven by complexity rather than scale alone. Opportunities will emerge in areas such as public affairs, ESG communications, crisis preparedness, and cross-market reputation management. Agencies that invest in strategic talent, data intelligence, and geopolitical understanding will be best positioned to lead the next phase of the industry’s evolution. So, as we look to 2026, let’s keep telling great stories, experimenting, and challenging the status quo. Here’s to what’s next. 

Authored by Shivaram Lakshminarayan, COO, Ruder Finn IndiaIn the age of instant information, crises can erupt and spread like wildfire. While speed will always be a critical denominator, evaluating all possible scenarios, its impact and outcomes cannot be ignored. A single misstep, a misinterpreted tweet, or a product malfunction can trigger a PR nightmare with lasting consequences for the brand and its customers. In this high-stakes environment, effective crisis communication is no longer a luxury?Çöit's a necessity.Traditionally, crisis communications relied on carefully drafted press statements, well-orchestrated conferences, and television interviews to control the narrative and minimize negative publicity. This deliberate and controlled approach allowed organizations to prepare detailed statements and ensure accurate representation through direct outreach to journalists.In today?ÇÖs data-driven world, AI enabled algorithms enable corporates to predict audience sentiments, their triggers and preempt any possible fallouts, which is particularly useful for identifying gaps before they become full-blown crises. AI has become a very useful tool for navigating crises enabling organizations to craft targeted messages, optimize response strategies, and mitigate damage effectively.The Power of Real-Time Data in Gauging Public SentimentIn any crisis, time is of the essence. Those of us in corporate communications and reputation management must always stay prepared. At all times. For anything. And we must be truthful and authentic in our narrative. Trying to "spin" the story for journalists, industry stakeholders, community leaders, or elected officials in the face of tragedies is futile.The advent of social media has transformed crisis communication. Organizations must now respond quickly and transparently to address issues and engage with stakeholders online. Managing real-time conversations and rapidly spreading information demands proactive and responsive communication efforts.Given the scenario, one of the most significant advantages of analytics in crisis communication lies in its ability to provide real-time insights into public sentiment. Social media platforms have become the primary battleground for crisis narratives.Tools like social media listening platforms allow organizations to monitor conversations, identify emerging trends, and understand how the public perceives the crisis. For instance, during a recent product recall, a company used social media analytics to identify a prominent blogger who was spreading misinformation. By promptly reaching out and providing accurate information, the company was able to prevent the misinformation from gaining traction and minimize potential damage.Crisis Prediction: Moving Beyond Reactive ResponsesCrisis communication has traditionally been reactive, but analytics enables a proactive approach. Predictive analytics analyze historical data to identify patterns signaling potential crises and enhance preparedness by examining past crises, customer sentiment, and weather patterns, allowing organizations to build early warning systems.In addition, analytics aids resource allocation by identifying likely needed resources, ensuring their availability. This proactive approach minimizes delays and streamlines crisis response. It can further help simulate crisis scenarios and test communication strategies, allowing organizations to refine messaging and identify weaknesses before a real crisis occurs.Moreover, a one-size-fits-all approach to crisis communication rarely works. Analytics empowers organizations to tailor their messages to the needs and concerns of specific demographics, transforming data into meaningful insights.Measuring the Impact: Learning from ExperienceAnalyzing past product failures, customer complaints, and market trends can help predict future issues that might lead to a crisis. Regular data analysis on a monthly, quarterly, or yearly basis reveals patterns and highlights significant coverage.While daily media coverage assessment can spot notable mentions, it can also lead to information overload and hinder PR teams. Stepping back to view long-term data helps identify the most important trends. For example, a social media spike may seem significant, but closer analysis might reveal it originates from a single, insignificant source. This detailed examination helps pinpoint truly important and actionable information.Analytics tools like SONAR are revolutionizing risk management. Now in its fifth iteration, our AI-powered SONAR platform simulates hyper-realistic crisis situations, enabling clients to test their preparedness. With interactive features, it identifies areas of concern for pre-emptive planning and proposes practical solutions. Multi-lingual, SONAR can simulate scenarios for single markets or global teams of up to 100 people, enhancing crisis planning effectiveness. The platform empowers organizations to identify planning gaps and propose practical, workable, real-world solutions and mitigate risks and respond swiftly.??The Way ForwardIn today?ÇÖs fast-paced world, where crises can escalate in moments, analytics is indispensable. From early detection and real-time monitoring to data-driven decision-making, targeted messaging, and post-crisis evaluation, analytics provides the necessary tools to navigate perceptions and to protect reputation. Organizations leveraging analytics can better manage crises, customer experiences and emerge stronger. As technology evolves, analytics will play an even more integral role, driving innovation and better preparedness for the future.

Ruder Finn India, the Integrated Communications Consultancy, today announced the appointment of Shivaram Lakshminarayan as the Chief Operations Officer, reinforcing its commitment to strategic growth and operational excellence. Based out of the Bangalore office, Shivaram will play a pivotal role in driving business growth and operational excellence for the organization. This dynamic role involves leading client solutions, spearheading new business development, collaborating closely with the practices, and optimizing operational efficiencies. Commenting on the appointment, Atul Sharma, CEO, Ruder Finn India and Head, Middle East said, ?Ç£Shiv brings with him extensive experience across technology and corporate communications. With this appointment, we have further solidified our India leadership team to provide effective solutions for our clients and expand our operations in the country. Having witnessed Shiv's energy and expertise in action before, I am thrilled to have him on board. Together, we're set to amplify our success story in India and bring forth some exciting new chapters.?Ç¥ With a wealth of industry experience spanning over 21 years, Shivaram?ÇÖs expertise lies in brand reputation, corporate communications, leadership positioning, employee communications, investor relations, issues and crisis management, as well as policy and government relations. In his previous assignment, he successfully built and managed teams nationwide, collaborating with global leadership, growing practices, while streamlining SOPs and SLAs for clients and teams. Reflecting on his new role as the Chief Operations Officer, Ruder Finn India, Shivaram Lakshminarayan added, "As I step into the shoes of Chief Operations Officer at Ruder Finn India, I'm genuinely excited about being part of this dynamic team. I?ÇÖve seen Ruder Finn India?ÇÖs growing at a phenomenal pace in the last five years and today, I?ÇÖm very excited to get an opportunity to be a part of this amazing growth story. In this role I look forward to taking Ruder Finn India to newer heights with the talented teams here, leveraging their expertise and experience to come up with great solutions for our clients."